Introduction to Rearden Commerce A SelfPaced Guide 1400

Introduction to Rearden Commerce A Self-Paced Guide 1400 Fashion Island Boulevard Suite 150 Services on Demand San Mateo, CA 94404 © Rearden Commerce 2006 T 650 212 8400 F 650 212 8499 Rearden. Commerce. com 1

Getting Started Services on Demand Rearden. Commerce. com

Getting Started 1. Access Site from Intranet: www. epcotravel. com or https: //epco. reardencommerce. com 2. 3. 4. Bookmark the www. epcotravel. com Select link “Need account information? ” and your system credentials will be emailed instantly Log back into Rearden with your new Username and Password Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 3

Changing Your Password EPCO Password Requirements: • Minimum of 8 characters in length • Alpha-numeric • Prompted to change every 90 days • Must be unique for a period of 1 year Password Example: 4 service Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 4

Services Assistant Home Page One Stop Shop for all Services, Available May 2, 2006 Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 5

Services Assistant Home Page Important Messages from Team EPCO Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 6

Services Assistant Home Page Easy Access to all Scheduled Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 7

Services Assistant Home Page Access to Your Personal Information and Preferences Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 8

Updating Your Settings 1. Employee Information & Addresses Update your personal information 2. Passport & Visa International travelers can store Passport and Visa details and enter expiration reminders 3. Charge Card Enter corporate and expense credit card information 4. Notifications Specify how you would like Rearden to notify you and your travelers (to the device(s) of your choice) as you schedule and modify services **Don’t forget to set up Flight Notification Details (i. e. 3 hours, 1 hour) 5. Delegate Access Rearden offers the ability for users to either delegate privileges to other individuals or request delegate access from other individuals 6. Service Preferences Enter your personal preferences for all the Service categories Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 9

Notifications Select the appropriate notification device Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 10

Delegate Access Privileges can vary by delegate Others can self-delegate and book services on your behalf Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 11

Travel Profile Enter all frequent traveler membership numbers Enter any Hotel special requests (i. e. non-smoking) Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 12

Rearden Commerce Travel Module Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 13

Planning a Trip Home Page • Important Travel Messages • Quick Jump Links • Unused Tickets Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 14

Benefits to Booking Travel Online • $5 Online Fee vs. $30 Agent Assisted via Phone • Clear guidance toward EPCO’s preferred suppliers that provide the best corporate value • Policy warnings are provided before a selection is made • Provides choices that suit both your needs and the needs of EPCO. Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 15

Flights • Fare matrix allows you to re-sort based on personal preferences (i. e. alternate airports, departure times, shortest flights, etc…) • Built-in Travel Policy • Ability to view a Seat Map prior to selecting the flight Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 16

Seat Maps Allows you to select both your outbound and return seats. Identifies premium seats for frequent flyers who meet the criteria of carrier programs. Note: Not all carriers provide seating charts Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 17

Virtually There Ø Receive an e-mail notification with a link to your e-ticket receipt Ø Also able to access with your Sabre Reservation Code & Last Name Use this link to access your eticket receipt from your PC www. virtuallythere. com Services on Demand © Rearden Commerce 2006 Use this link when using a blackber ry Rearden. Commerce. com 18

Virtually There E-ticket receipt Ø Complete Cost breakdown Ø Easy to see icons Ø E-ticket receipt Ø Print and use for expense report Airline Record Locator *************************** THE CUSTOMER NUMBER IS - 5005002851 THE SABRE RESERVATION TRACKING CODE IS - BYWITY CONTINENTAL AIRLINES TKT NBR 1 IS - 005 1346318559 THIS TICKET WAS ISSUED ON - 29 MAR 06 THE INVOICE NUMBER IS - 0120742 THE TOTAL AIRFARE IS - 517. 86 USD THE SERVICE FEE FOR THIS TRIP IS - 5. 00 THE INVOICE TOTAL FOR THIS TRIP IS - 525. 86 Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 19

Unused Tickets As trips are scheduled, ticketed and cancelled, Rearden will keep track of any unused tickets and present them to you as you shop for new itineraries Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 20

Hotels Accesses a database of over 87, 000 properties Take advantage of TQ 3 Navigant corporates at over 17, 000 properties worldwide Includes rich detail including hotel amenities and graphics Provides mapping and turn by turn directions if needed EPCO Rates will identified with your corporate logo Note: The initial rate shown represents the corporate preferred rate or the hotel’s published rate. Actual rates and availability display after selecting the property. Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 21

Car Rental EPCO Insurance is included in daily rates Rates reflect daily rental plus all taxes and fees Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 22

Trip Review Trip review allows you to…. • See all rules and restrictions • Add or change an element to the trip • See trip cost including fees and taxes • Hold until the ticket needs to be purchased; Rearden will send email reminders that your ticket is on hold and will auto -cancel if you don’t confirm in the specified time Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 23

Change and Cancel Trips Online Click Change or Cancel from your itinerary page and let the Rearden Commerce Travel wizard step you through your changes or cancellations---all online! Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 24

Your Personal Assistant Keeps Working • Sends an email notification confirming your reservation • Updates your calendar and PDA automatically • Checks for flight delays and cancellations and will contact you via voice, text, or email notification regarding changes Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 25

EPCO Travel Site Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 26

FAQs Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 27

FAQs - Continued Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 28

Support Services on Demand Rearden. Commerce. com

Need Support? For technical and navigation help with Rearden Commerce Tools contact 1 -888 -753 -2580 or email to support@reardencommerce. com 8: 00 am – 8: 00 pm CST For urgent travel issues, including support with cancellations or other travel problems contact TQ 3 Navigant at 1 -800 -795 -9005 Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 30

New services program helps YOU and EPCO! Travel Allows EPCO to track employees in case of emergency Gives us emergency travel assistance from TQ 3 Navigant Provides you with 24 hour access, guidance and efficiency when booking travel Provides EPCO leverage to negotiate perks (and lower service cost) with frequently used providers Other Services Helps you choose the most cost effective method to ship your desktop documents and packages Helps with Sarbanes compliance Seamlessly provides guidance to all of EPCO’s preferred suppliers and policies Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 31

Who is TQ 3 Navigant? Capability, Resource and Exceptional Service 2 nd Largest Travel Company in North America § Public Company - Sarbanes-Oxley Compliant § Headquartered in Denver, CO § Sales in Excess of $4. 2 Billion § Regional Structure – Responsive & Proactive § Regional Leaders § Flexible Service Solutions § NAV 24 – Emergency Service 24/7 § Global Hotel Program – Over 17, 000 Properties §TQ 3 Navigant Vacations – “Specialists in the Art of Travel” Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 32

TQ 3 Navigant Support In addition to utilizing the EPCO Booking Tool, you may contact our travel consultants: § Office Hours: 7: 30 am – 7: 00 pm (Central) Mon-Fri § Phone: 713 -407 -9696 or 1 -800 -795 -9005 § E-Mail: crepco@tq 3 navigant. com § NAV 24 – 1 -800 -795 -9005 § EPCO ACCESS CODE: 2 DIB Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 33

Emergency After-Hours § TQ 3 Navigant Emergency Travel Service § 24 x 7 world-wide support § Toll free calls from anywhere § Or by calling collect 713 -407 -9848 § Immediate access to all records and profiles § Outside of normal business hours 1 -800 -795 -9005 § Wholly owned and operated by TQ 3 Navigant §EPCO Access Code – 2 DIB Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 34

Our Commitment to EPCO TQ 3 Navigant is dedicated to providing EPCO with: § § § Responsive Service Accurate Reservations Assist in Reducing Costs Extensive Reporting Capabilities Meet & Exceed Your Expectations We look forward to a long-term partnership! Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 35

Rearden Commerce… At Your Service Rearden’s core purpose is to make life easier for everybody For Employees: One stop shop § Single Username and Password for all Services § Personal Notifications to any device (email, text, voice, fax, etc…) § Automatic Calendar Integration § Delegate Access § For EPCO: Reduce costs § Increase employee productivity and satisfaction § Drive compliance § Services on Demand © Rearden Commerce 2006 Rearden. Commerce. com 36

1400 Fashion Island Boulevard Suite 150 Services on Demand San Mateo, CA 94404 © Rearden Commerce 2006 T 650 212 8400 F 650 212 8499 Rearden. Commerce. com 37