Introduction to Information Systems Third Edition Chapter 9

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Introduction to Information Systems Third Edition Chapter 9 Knowledge Management and E-Learning Copyright ©

Introduction to Information Systems Third Edition Chapter 9 Knowledge Management and E-Learning Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 - 2 Learning Objectives 1. 2. 3. 4. 5. 6. Intellectual

Chapt er 9 - 2 Learning Objectives 1. 2. 3. 4. 5. 6. Intellectual capital Knowledge management Human behavior E-learning Learning management system Corporate vs. educational Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 - 3 Intellectual Capital • Collective knowledge • Asset for production

Chapt er 9 - 3 Intellectual Capital • Collective knowledge • Asset for production • Distinguishes successful organizations Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 - 4 Types of Intellectual Capital Copyright © 2015 Pearson Education,

Chapt er 9 - 4 Types of Intellectual Capital Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 - 5 Types of Knowledge • Explicit knowledge • Tacit knowledge

Chapt er 9 - 5 Types of Knowledge • Explicit knowledge • Tacit knowledge Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 - 6 Knowledge Management Copyright © 2015 Pearson Education, Inc. Copyright

Chapt er 9 - 6 Knowledge Management Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Locate Sources • Expert location systems • Social network analysis Copyright © 2018, 2015,

Locate Sources • Expert location systems • Social network analysis Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved Chapter 9 -7

Chapt er 9 - 8 Capture Knowledge • Build knowledge base • Strategies for

Chapt er 9 - 8 Capture Knowledge • Build knowledge base • Strategies for tacit knowledge Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Organize, Share, and Value Knowledge • Organizing and sharing strategies • Valuation strategies ©

Organize, Share, and Value Knowledge • Organizing and sharing strategies • Valuation strategies © 2015 Pearson Education, Inc. Reserved Copyright © Copyright 2018, 2015, 2012 Pearson Education, Inc. All Rights Chapter 9 -9

Chapt er 9 10 Human Element • Employee perspective • Self-interest Copyright © 2015

Chapt er 9 10 Human Element • Employee perspective • Self-interest Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 11 Incentives • Influence sharing • Unintended consequences • Guidelines Copyright

Chapt er 9 11 Incentives • Influence sharing • Unintended consequences • Guidelines Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 12 Content Issues • Complicated technology • Content • Lack of

Chapt er 9 12 Content Issues • Complicated technology • Content • Lack of content Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 13 Semantic Web • Web with meaning • Resource description framework

Chapt er 9 13 Semantic Web • Web with meaning • Resource description framework • Futuristic scenarios Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 14 Practical Tips Copyright © 2015 Pearson Education, Inc. Copyright ©

Chapt er 9 14 Practical Tips Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

E-Learning • Self-paced • Instructor-led • Hybrid Copyright © 2015 Pearson Education, Inc. Copyright

E-Learning • Self-paced • Instructor-led • Hybrid Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved Chapter 9 - 15

Chapt er 9 16 Course Development • • Subject matter expert Instructional designer Project

Chapt er 9 16 Course Development • • Subject matter expert Instructional designer Project sponsor Project manager Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 17 Content-Authoring Tools • • Narrated presentations Interactive presentations Screen captures

Chapt er 9 17 Content-Authoring Tools • • Narrated presentations Interactive presentations Screen captures Simulations Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 18 Learning Management Systems • Learning objects, assessments, and standards •

Chapt er 9 18 Learning Management Systems • Learning objects, assessments, and standards • Social learning platforms Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 19 E-Learning in Education Copyright © 2015 Pearson Education, Inc. Copyright

Chapt er 9 19 E-Learning in Education Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 20 Summary 1. 2. 3. 4. 5. 6. Intellectual capital Knowledge

Chapt er 9 20 Summary 1. 2. 3. 4. 5. 6. Intellectual capital Knowledge management Human behavior E-Learning management system Corporate vs. educational Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 21 Lynda. com E-Learning Case • Lynda. com began by selling

Chapt er 9 21 Lynda. com E-Learning Case • Lynda. com began by selling individual training videos • They changed to a subscription-based fee for access to library of videos • Lynda. com sales grew with 450 employees • Their next challenge – growing volume of online free training videos Copyright © 2015 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 9 22 State Department Wiki Case • U. S. diplomats move frequently

Chapt er 9 22 State Department Wiki Case • U. S. diplomats move frequently from country to country • Needed much better way to capture and transmit knowledge • Developed Diplopedia wiki solution Copyright © 2015 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

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