Introduction to Information Systems Third Edition Chapter 5

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Introduction to Information Systems Third Edition Chapter 5 Information Systems for the Enterprise Copyright

Introduction to Information Systems Third Edition Chapter 5 Information Systems for the Enterprise Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 5 - 2 Learning Objectives 1. 2. 3. 4. 5. Information systems

Chapt er 5 - 2 Learning Objectives 1. 2. 3. 4. 5. Information systems in organizations Human capital management (HCM) Supply chain management (SCM) Customer relationship management (CRM) Enterprise resource planning (ERP) Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Finance Management • Components • Integration • Workflow Copyright © 2018, 2015, 2012 Pearson

Finance Management • Components • Integration • Workflow Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved Chapter 5 -3

Chapt er 5 - 4 Reporting and Compliance • Exception reporting • Compliance reporting

Chapt er 5 - 4 Reporting and Compliance • Exception reporting • Compliance reporting • e. Xtensible Business Reporting Language (XBRL) Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Human Capital Management • Human resources management • Workforce management • Talent management Copyright

Human Capital Management • Human resources management • Workforce management • Talent management Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Human Capital Metrics • Do we have the talent we need? • Can we

Human Capital Metrics • Do we have the talent we need? • Can we afford to lose star employees? • How productive are our employees? Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 5 - 7 Supply Chain Management • Optimize flow of products from

Chapt er 5 - 7 Supply Chain Management • Optimize flow of products from source to customer • Align supply with demand Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Supply Chain Operations Reference 1. 2. 3. 4. 5. Plan Source Make Deliver Return

Supply Chain Operations Reference 1. 2. 3. 4. 5. Plan Source Make Deliver Return Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved Chapter 5 -8

Chapt er 5 - 9 Measuring Performance • Visibility • Demand forecast accuracy •

Chapt er 5 - 9 Measuring Performance • Visibility • Demand forecast accuracy • Walmart and Dell Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

IS for Supply Chain • • • Supply chain planning Warehouse management Transportation management

IS for Supply Chain • • • Supply chain planning Warehouse management Transportation management Manufacturing execution Global trade management Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Collaboration and Sensing Collaboration Sensing • Internal and external • Radio frequency • Electronic

Collaboration and Sensing Collaboration Sensing • Internal and external • Radio frequency • Electronic data identification (RFID) interchange (EDI) • Global positioning • Electronic markets systems (GPS) Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved Chapter 5 - 11

Chapt er 5 12 Customer Relationship Management • • Customer retention Profitability Revenue Listening

Chapt er 5 12 Customer Relationship Management • • Customer retention Profitability Revenue Listening to customers Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 5 13 CRM Technologies • Email marketing • Sales force automation •

Chapt er 5 13 CRM Technologies • Email marketing • Sales force automation • Customer service and support Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Enterprise Resource Planning • Support back office business processes • Modules and applications Copyright

Enterprise Resource Planning • Support back office business processes • Modules and applications Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved Chapter 5 - 14

Chapt er 5 15 Integration Strategies • Suite • Best of breed • Middleware

Chapt er 5 15 Integration Strategies • Suite • Best of breed • Middleware Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 5 16 Implementation Issues • Complexity • Process change • Location differences

Chapt er 5 16 Implementation Issues • Complexity • Process change • Location differences Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 5 17 Software-as-a-Service • Subscription-based • ERP advantages and disadvantages Copyright ©

Chapt er 5 17 Software-as-a-Service • Subscription-based • ERP advantages and disadvantages Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 5 18 Summary 1. 2. 3. 4. 5. Information systems in organizations

Chapt er 5 18 Summary 1. 2. 3. 4. 5. Information systems in organizations Human capital management (HCM) Supply chain management (SCM) Customer relationship management (CRM) Enterprise resource planning (ERP) Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 5 19 Salesforce. com Case • • • Double-digit growth; sales $6

Chapt er 5 19 Salesforce. com Case • • • Double-digit growth; sales $6 B 2016 “Pay-as-you-go” subscription pricing Enterprise-level cloud computing Competitive advantages Constant technology upgrades Security challenges Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 5 20 Mandarin Oriental Case • 40 properties in 25 countries •

Chapt er 5 20 Mandarin Oriental Case • 40 properties in 25 countries • Unique properties, consistent performance standards • Global approach to talent, 10, 000 colleagues on four continents • Talent management system • Assess performance, determine career path and training Copyright © 2015 Pearson Education, Inc. Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved