Interpersonal Communication When two people or a group

Interpersonal Communication • When two people or a group of people engage in conversation and familiarise with each other this is called interpersonal communication

• MODULATING VOICE TO SUIT THE AUDIENCE Making sure the audience can hear you Speaking louder to a group Speaking according to size of audience

• ARTICULATING AND EXPRESSING IDEAS CLEARLY AND CONCISELY Pronounce words clearly Express ideas clearly and effectively

• ENSURING CONTENT IS APPROPRIATE TO THE NEEDS OF THE AUDIENCE ENSURE THE CONTENT IS APPROPRIATE FOR THE AUDIENCE NO SWEARING RELIGIOUS VIEWS MAY OFFEND DO NOT MAKE RACIAL COMMENTS

• MAINTAINING FOCUS ON THE PURPOSE OF COMMUNICATION FOCUS ON THE TOPIC OF YOUR PRESENTATION DON’T DRIFT OFF TO OTHER IRRELEVANT SUBJECTS

• SELECT APPROPRIATE COMMUNICATION STYLES NOT ALL PEOPLE USE SLANG WORDS SPEAKING NORMAL TO WORK COLLEAGUES OR YOUR BOSS TALKING SLANG TO FRIENDS MAY BE ACCEPTABLE BUT NOT TO A TEACHER FOR EXAMPLE

• DIFFERENTIATE BETWEEN FACTS AND FEELINGS BE SURE TO KNOW WHAT YOU ARE SPEAKING ABOUT IF YOU ARE DETAILING A FACT KNOW THE DIFFERENCE BETWEEN A FACT AND NOT YOUR ACTUAL FEELINGS ON THE TOPIC YOU ARE DISCUSSING

• ADAPT TERMINOLOGY AND VOCABULARY TRY NOT TO USE TECHNICAL TERMS KEEP VOCABULARY TO A MINIMUM SHORT SENTANCES AND WORDS PEOPLE AR FAMILIAR WITH

• VERBAL COMMUNICATION Thank the audience for taking the time to join your presentation in a voice that is welcoming Speak clearly so that everybody can hear you Ask if anyone has any additional needs

• NON-VERBAL COMMUNICATION • Keep a good posture whilst speaking • Keep eye contact with everybody

ATTENTIVE AND ACTIVE LISTENING ATTENTIVE ACTIVE EYE CONTACT PARAPHRASING MAKE NOTES ASK QUESTIONS THE DIFFERENCE BETWEEN LISTENING AND HEARING

• POSITIVE AND NEGATIVE LISTENING NEGATIVE POSITIVE DO NOT INTERRUPT WHILE SOMEONE IS SPEAKING TO YOU ASK QUESTIONS FACING AWAY SHOW CONCERN USING COMMUNICATION DEVICE MAINTAIN EYE CONTACT KEEP A GOOD POSTURE

• POSITIVE AND NEGATIVE LANGUAGE NEGATIVE POSITIVE SMILE AT YOUR LISTENERS KEEP EYE CONTACT INTONATION INTERRUPTING WHILE SOMEONE IS TALKING LOOKING IN ANOTHER DIRECTION LOOKING AT COMMUNICATION DEVICE LOOKING GRUMPY HEAD FACING DOWN ARMS CROSSED

• LISTENING BARRIERS CAN THE PEOPLE AT THE BACK HEAR YOU ARE YOU SPEAKING LOUD ENOUGH SURROUNDING NOISE PEOPLE SPEAKING AROUND YOU LOUD AUDIO DEVICE PLAYING WALL OR DOOR

• TYPES OF QUESTIONS v v v CLOSED FUNNELING v v OPEN PROBING RHETORICAL

• HOW TO ADAPT STYLE HOW MUCH INFORMATION DO YOU NEED ON YOUR SLIDE ARE YOU A FAST OR SLOW TALKER Language Technical information Formal or informal