INTERPERSONAL SKILLS 1 Interpersonal skills Necessary for relating

INTERPERSONAL SKILLS 1

Interpersonal skills Necessary for relating and working with others n Effective communication skills – listening and expressing n Ability to give and receive feedback n Being able to work well in teams or groups n Interpersonal Skills Module 2

Benefits Personal relationships n Professional relationships n Employment related skill n Team or group work in college n Learn about other perspectives n Share work load n Interpersonal Skills Module 3

Aspects of Communication: n Listening & Expressing n Verbal & Non-Verbal Interpersonal Skills Module 4

How does it feel…. ? 5

Communication Skills Listening Paying attention to the total content of someone’s verbal communication, without thinking of what you’re going to say next, what you need to do that afternoon, etc. Interpersonal Skills Module 6

Listening n Avoiding distractions n Attention giving n Active Listening Interpersonal Skills Module 7

Listening n Avoiding distractions Reduce noise Not thinking about what to say Not thinking about other things Interpersonal Skills Module 8

Listening n Attending via Body Language Eye Contact Nodding Interpersonal Skills Module 9

Active Listening By: Not interrupting Focusing Paraphrasing Summarising Using open ended questions Attending to speaker’s non-verbal language Interpersonal Skills Module 10

Communication is: n n Verbal The words we use The tone we use 7% 13% Non-verbal Body Language 80% Interpersonal Skills Module 11

Body Language Gesturing n Facial expressions n Eye contact n Posture n Tone of voice n Interpersonal Skills Module 12

Communication Skills n Listening n Self-expression Interpersonal Skills Module 13

Effective Expression l l l ‘I’ Statements - ownership Matching non-verbal & verbal Questions Overcome barriers Positive language Ask for feedback Interpersonal Skills Module 14

Good communication involves: Congruence between what we think, say and do n A willingness to listen n A level of openness n Respect for other person n Interpersonal Skills Module 15

Communication Skills What is Feedback? Interpersonal Skills Module 16

Giving Constructive Feedback n n Positive Specific Nonjudgmental Sensitive Interpersonal Skills Module 17

Giving Constructive Feedback n n Encouraging Actionable Two-Way Timely Interpersonal Skills Module 18

Receiving Feedback Be open & receptive n Listen to what is being said n Be aware of immediate reactions n Concentrate on content n Question if you don’t understand n Ask for help/suggestions/ideas n Interpersonal Skills Module 19

Welcome feedback as a constructive way to help you develop and improve your skills and performance Interpersonal Skills Module 20

Working with Others Interpersonal Skills Module 21

Benefits of learning in groups n n n Experience, skills or knowledge of others Support, encouragement, responsibility Share work Increase understanding Differing perspectives Others? Interpersonal Skills Module 22

What is a group? A group is a collection of individuals who come together for a particular reason or with a common aim. Interpersonal Skills Module 23

What is a group? n Task elements è Goals, n Resources, Skills, Decisions Process elements è Roles, Communication, Dynamics, Conflict Resolution Interpersonal Skills Module 24

What is group dynamics? Group dynamics examines the way people behave in groups and attempts to understand the factors that make a group more effective. Interpersonal Skills Module 25

To be effective groups need to: è Achieve è Build a task and maintain the group è Develop / help individuals Interpersonal Skills Module 26

Effective groups: è Clear, relevant goals è Open communication è Cooperation è Members responsible for own behaviour è Processes for decisions established è Problems confronted openly è Conflict resolved constructively Interpersonal Skills Module 27

Groups need to be “nurtured” What does this mean? Interpersonal Skills Module 28

Giving presentations Aim/purpose & context n Planning & preparation n Delivery n Overcoming nerves n Interpersonal Skills Module 29

Giving presentations Purpose & Context: To inform, train, persuade, entertain, sell or demonstrate? n Who is the audience? n How much time do you have? n Where is the venue? n Formal or informal? n Interpersonal Skills Module 30

Giving presentations Planning & Preparation: Relevance to aim and audience! n Gather material relevant to message n èKey points only! Interpersonal Skills Module 31

Giving presentations Planning & Preparation: n Structure the material èIntro = catch attention èMiddle = logical, chunks èEnd = summarise main points Interpersonal Skills Module 32

Giving presentations Planning & Preparation: Use of notes n Use of visual aids – KISS! n Rehearse n Interpersonal Skills Module 33

Giving presentations Delivery: Check room, time, equipment n Awareness of self – voice, body language, confidence n Dealing with questions n Interpersonal Skills Module 34

Giving presentations Tips for delivering presentations: Be aware of verbal language n Be aware of non-verbal language n èEye contact èHands/gestures èPosture èFace audience èClothes Interpersonal Skills Module 35

Giving presentations Reasons for feeling nervous: n Lack of experience n Lack of preparation n Lack of enthusiasm n Negative self-talk Interpersonal Skills Module 36

Giving presentations Overcoming nerves: Be over-prepared n Rehearse/practice n Use relaxation techniques n Think positive n Allow for all eventualities n Avoid stressors n Interpersonal Skills Module 37