Interpersonal Communication Ch 7 What is interpersonal communication

Interpersonal Communication Ch 7

What is interpersonal communication? • One on one • 2 types – Professional • Management and employee • Employee and other employee • Employee to client or public – Social • Leadership and member • Member and other member • Member and the public

Characteristics of interpersonal communication • Openness: willing to disclose information, listen, and adapt • Empathy: appreciate and understand feelings with someone (not sympathy) • Equality: view each other as equal but different • Supportiveness: care, respect, encourage, and help each other • Positivity: positive attitudes, optimism, and confidence

Ch 6: Listening

Listening vs Hearing • Hearing: the physical process of receiving sound • Listening: a physical and psychological process

The Listening Process • Acquiring: hearing or seeing verbal and nonverbal cues • Attending: the act of choosing to focus on a stimuli • Understanding: the act of decoding and interpreting the message • Responding: the internal emotional and intellectual response to the message, and the feedback the listener gives to the speaker

Factors that affect listening • Noise: distractions that interfere with listening – Internal: ex. Hungry, tired, bored – External: ex. Loud noises, technical problems • Barriers: block or prevent communication – Internal: prejudices, ignorance, fear – External: Hearing ability, language • Memory – Immediate: brief period – Short term: routine tasks – Long term: past experiences

Characteristics of Listening • Active listening: fully participating • Passive listening: think they can absorb info even when they do not contribute • Impatient listening: bursts of active listening interrupted by distractions – Anticipatory: plans a response to what they think will be said – Defensive: listening in order to argue or disagree – Combative: listening to win or put speaker down – Distracted: assumes they know what speaker will say then starts thinking about something else

Kinds of Listening • Critical: to comprehend ideas and info for a specific purpose or goal – Deliberative: accept or reject of point of view, make a decision, or take action • Empathic: to understand, participate in, or enhance a relationship • Appreciative: to enjoy on an artistic level

Scoring your assessment Dominance 1 A _____ 2 B _____ 3 C _____ 5 A _____ 6 B _____ 7 C _____ 9 A _____ 10 B ____ 11 C ____ 13 A ____ 14 B ____ 15 C ____ Interaction 1 B _____ 2 C _____ 4 A _____ 5 B _____ 6 C _____ 8 A _____ 9 B _____ 10 C ____ 12 A ____ 13 B ____ 14 C ____ 16 A ____ Stability 1 C _____ 3 A _____ 4 B _____ 5 C _____ 7 A _____ 8 B _____ 9 C _____ 11 A ____ 12 B ____ 13 C ____ 15 A ____ 16 B ____ Control 2 A _____ 3 B _____ 4 C _____ 6 A _____ 7 B _____ 8 C _____ 10 A ____ 11 B ____ 12 C ____ 14 A ____ 15 B ____ 16 C ____ Total____ Total___

Communication style assessment 1 A. Adventurous____ B. Polished____ C. Stable____ 6 A. Cautious____ B. Bold____ C. Outgoing_ 2 A. Receptive____ B. Determined____ C. Enthusiastic____ 7 A. Persistent____ B. Cooperative____ C. Brave____ 3 A. Steady____ B. Exacting____ C. Original____ 8 A. Attractive____ B. Controlled____ C. Correct____ 4 A. Poised____ B. Patient____ C. Orderly____ 9 A. Competitive____ B. Diplomatic____ C. Accommodating___ 5 A. Forceful____ B. Persuasive____ C. Settled____ 10 A. Careful____ B. Decisive____ C. Popular____ 11 A. Dependable____ B. Accurate____ C. Inventive____ 12 A. Convincing____ B. Consistent____ C. Open-minded____ 13 A. Positive____ B. Cordial____ C. Even-tempered___ 14 A. Conservative____ B. Eager____ C. Entertaining____ 15 A. Amiable____ B. Systematic____ C. Self-reliant____ 16 A. Sociable____ B. Unhurried____ C. Precise____

Find a partner and sit back to back

On the paper I gave you, answer the following questions: • What techniques did you use to draw the picture and give directions (did you yell, tune others out, etc. )? • What was the easiest thing about this task? • What made this task difficult? Now flip over the paper and assess your listening.