il Full Service Provider AGENDA 4 The Company

il Full Service Provider

AGENDA 4 The Company 4 F S ull ervice P rovider Module 4 The Solutions 4 The Data Center www. epiclink. it 2 2

THE COMPANY - WHO WE ARE 4 EPIClink is a Joint-Venture between Pirelli, Edisontel, Intesa. Bci, Bain & Company Italy and Camozzi Holding created in February 2001 to offer, on a national scale, outsourced ICT services for businesses. OUR MISSION 4 To supply high quality Information and Communication Technology solutions for businesses, creating value for both the businesses and their customers. www. epiclink. it 3 3

THE COMPANY - SECTOR ACTIVITY EPIClink sectors: ISP Internet INTERNET SERVICE Service PROVIDER Provider CSP Computing Service Provider ASP www. epiclink. it 8 Internet Connectivity 8 Data Communication 8 Hosting/housing/streaming services 8 Managed services 8 Application management Application Service Provider 8 Offsite integrated application solutions 4 4

THE MODULE - MARKET REQUIREMENTS Outcomes Driving Factors 4 Increase efficiency and productivity: ICT Importance i support processes i information management 4 Increase revenue: i new services 4 Risk of focus loss on core business i new channels New Technologies Technological Know-how www. epiclink. it 4 Need for qualitative improvement of services and standards (ICT as a competitive advantage) 4 Reduction of development cycle 4 Technological Innovation 4 Increasingly sophisticated and dynamic technological know how 5 4 Improve “time-to-market” 4 Need for risk reduction (improved flexibility and adaptability of investment) 4 Technological infrastructure obsolescence 4 Difficulty in recruiting and retaining ICT experts 4 Difficulty of internal know how management 5

THE MODULE - OUTSOURCING ICT NEEDS Outsourcing of the ICT structure is the answer to current market needs. REDUCED DEVELOPMENT COSTS REDUCED TIME-TO-MARKET HIGH LEVEL QUALITY / RISK REDUCTION 4 Shared infrastructure and know-how investments among customers 4 Process automation 4 Technological availability 4 Highest quality specialized personnel, technology and infrastructure 4 Tailored services 4 Continuous technology update www. epiclink. it 6 6

THE MODULE - ASP MODEL vs. TRADITIONAL MODEL In order to better respond to new access requirements and application software management, the solution indicates a move toward the ASP model. Traditional Model Rationale 4“One-to-many” 4“One-to-one” 4 Automated management of increased customer base 4 Reduced service costs 4 Limited number of large customers with highly personalized needs 4 “Up-front investment” 4“Pay-per-use” 4 Initial technology investment borne by customer ( Personalized HW, 4 Initial investment borne by Solution Provider 4 Usage pricing 4 Increased flexibility and adaptability SW ) www. epiclink. it ASP Model 7 7

THE MODULE - FULL SERVICE PROVIDER (FSP) New market conditions require that companies utilize a single interface, capable of satisfying, with high standards of excellence, all ICT needs. Connectivity Services Facility Services APPLICATIONS MANAGEMENT OUTSOURCING FSP INFRASTRUCTURE MANAGEMENT CONNECTIVITY MANAGEMENT Managed Services BUSINESS NEEDS www. epiclink. it Application Services THE EPIClink SOLUTION 8 8

THE MODULE - FULL SERVICE PROVIDER (FSP) - VALUE CHAIN EPIClink supplies companies with a complete “turnkey” solution ISP CONNECTIVITY SERVICES CSP FACILITY SERVICES Web Hosting Transport/ Network Access Mgmt. www. epiclink. it Application Hosting ASP MANAGED SERVICES APPLICATION SERVICES PROFESSIONAL SERVICES Web Agency Application Advanced Software Base Monitoring Consultancy Services Platform Management Development System Integration 9 9

THE MODULE - Value Proposition Description “One-stop-shop” Reduced TCO* “Best-of-breed” applications Access to advanced know how 4 The EPIClink model permits business to utilize one interface for all ICT problems. 4 The EPIClink offering represents a savings of 30 -50%** on costs related to the implementation, management and monitoring of standard applications. 4 With the utilization of the ASP model, businesses increase their competitive position by using the best software applications, updated continuously and automatically. 4 With the EPIClink model businesses eliminate the problem of recruiting and retaining quality ICT personnel by utilizing the best and most up to date resources available in the market of innovative technology. * Total Cost of Ownership ** Lehman Brother - Launch coverage of the ASP industry - Agosto 2000 www. epiclink. it 10 10

THE MODULE - Value Proposition Description Focus on core business 4 Outsourcing the management of ICT components, companies can focus on core business. Increased reliability 4 As a result of investments in improved infrastructure and control systems, EPIClink can guarantee higher levels of service than those achieved by internal management. Cost Control 4 The EPIClink model operates on a “payment for services used” basis. This allows for simplified ICT management cost forecasting. Improved time-to-market Increased flexibility and adaptability www. epiclink. it 4 Via the EPIClink model, clients can utilize applications in significantly shorter time frames. “up-and-running” 4 The EPIClink model allows companies a higher level of flexibility and adaptability, reducing risks of obsolescence , increasing versatility and competitiveness. 11 11

THE SOLUTIONS - SECURITY SERVICES Firewalling VPN System of protection to deny entry to the “company network” by unauthorized users Encryption system to guarantee confidentiality of the information transferred on shared networks (i. e. Internet, Carrier backbone) Monitoring systems for the verification of any eventual unauthorized intrusion Anti-virus Continuously updated system of surveillance and protection from viruses Intrusion Detection SECURITY SERVICES OFFERING Vulnerability Assessment Authentication system for server, users e signatures via the use of sophisticated algorithms with asymmetrical keys PKI (Public Key Infrastructure) Content Security System for filtering the content accessible on the Internet by internal personnel A comprehensive assessment system of vulnerable company information and the defining of corrective policies The EPIClink Security Services offering is capable of handling all of the available technologies, offering itself as one of the most complete and advanced on the international market www. epiclink. it 12 12

THE SOLUTIONS - CSP E ISP SERVICES Connectivity Services Customer Care Hosting Services Co-location Dedicated Hosting Housing Shared Hosting Quality Safety Control Facility Services Managed Services Security www. epiclink. it Back-up Storage Systems Content HW/SW Distribution Provisioning & Caching 13 Performance Basic Solution Applications Network Services 13

THE SOLUTIONS - CONNECTIVITY SERVICES Characteristics Description INTERNET Connectivity CLIENT Connectivity Back-Up Connectivity Private Network Solutions www. epiclink. it 4 INTERNET connectivity services 4 Flat Fee/”Pay-per-use” Fee 4 Guaranteed minimum band both on the national and international directory 4 Band flexibility 4 Service which connects client users directly to the EPIClink Data Center or via the Internet 4 Flat Fee/”Pay-per-use” Fee 4 Guaranteed minimum band on the back-bone of the carrier utilized 4 Back-up options on permanent lines (CDN) or temporary lines (Dial/Up, ISDN) 4 Backup connectivity service Back-End which activates at any moment in which the principle connections experience a shut down 4 ”Pay-per-use” Fee 4 Permanent connections (i. e. CDN)/Temporary connections (i. e. Dial-Up e ISDN) 4 Creation of virtual private networks between more than one branch of the same client (Intranet) or between the client branches and those its strategic partners whether customers or suppliers (Extranet) 4 Flat Fee/”Pay-per-use” Fee 14 14

THE SOLUTIONS - CONNECTIVITY SERVICES INTERNET CONNECTIVITY Description 4 Internet Connectivity is the connectivity service which permits the connection between the host webserver in the EPIClink Data Center to the Internet EPIClink Internet Data Center End-User 4 This allows the end-user (customers of the EPIClink client) to access the host site in the EPIClink Data Center via Internet 4 Usage of a wider band allows the end -user to access the Host site pages in a more timely manner Back-bone carrier 1 INTERNET 4 Internet Connectivity always runs on two carriers in order to guarantee service uptime even in the case of default of one of the two carriers www. epiclink. it Back-bone carrier 1 15 15

THE SOLUTIONS - CONNECTIVITY SERVICES CLIENT CONNECTIVITY EPIClink Client employee Description EPIClink Internet Data Center EPIClink Customer 2 4 Client Connectivity is the service that permits EPIClink clients to access their server and applications positioned in the Data Center 4 La connection can be directed into the Data Center (case 1) or via access to the back-bone of the EPIClink carrier partner (case 2) 4 This service permits: i access to the server for maintenance i access to the ASP applications Back-bone carrier 1 1 Back-bone carrier 1 EPIClink Client www. epiclink. it 16 16

THE SOLUTIONS - CONNECTIVITY SERVICES BACK-UP CONNECTIVITY EPIClink Internet Data Center EPIClink Client Back-up Connectivity Description 4 Back-up Connectivity is the connectivity service which is activated the moment that there is a down in the principal connectivity service thereby maintaining the client’s connectivity even in emergency situations Back-bone carrier 1 INTERNET Back-bone carrier 1 www. epiclink. it 17 17

THE SOLUTIONS - CONNECTIVITY SERVICES EPIClink Partner Client PRIVATE NETWORK SOLUTIONS EPIClink Data Center EPIClink Client (Branch 1) Back-bone carrier 1 EPIClink Client (Branch 2) www. epiclink. it Descrizione 4 Private Network Solutions allows for the creation of private networks (virtual or not) with the ability to connect multiple client branches or client branches with strategic partners (i. e. suppliers and/or customers) 4 Private Network Solutions permits access to applications located in the Data Center to all connected branches Back-bone carrier 1 18 18

THE SOLUTIONS - CSP : GENERAL DESCRIPTION The EPIClink Hosting Services offering represents the kernel of the ISP/CSP offering around which the remaining services revolve. www. epiclink. it Co-location Housing 4 Sale of required space and basic services 4 HW infrastructure monitoring Dedicated Hosting 4 Sale of required space 4 Supply, installation and monitoring of HW e standard operating system 4 Dedicated infrastructure 19 Web Shared Hosting 4 Sale of required space 4 Supply, installation and monitoring of HW, operating system and standard web server 4 Shared infrastructure 19

THE SOLUTIONS - CSP : COLOCATION Description of Services 4 Facility Services 4 SLA: 4 Connectivity Services (optional) i UPTIME: 99. 99% of service (Network, Power) q access to all EPIClink connectivity services in modular and dynamic form i QUALITY OF SERVICE: Roundtrip travel to the Data Center 4 Access: 4 Space i Free access for 2 days at the Data Center for service set-up q multiples of 1 cage (space for 4 racks) - approximately 9. 5 s. m. i STAGING AREA: free access to the staging area for the maximum of 1 person at a time for the maximum of 4 hr with 48 hr notice (excepting cases of downtime) 4 Technical Customer Care: i 10 x 5 via a number of direct Customer Care Technicians (Level II) with identification User/Pwd i DATA CENTER (always accompanied by EPIClink personnel): 4 Monitoring: i Network fault notification (in the case of the sale of Connectivity Services) (via SMS, mail or telephone) i Network (in the case of the sale of Connectivity Services) i Access via the web via identification systems login/pwd to the standard functions of portale monitoring of My. View i Assistance with resolution in 8 hr for problems related to EPIClink supplied components (Network - in the case of the sale of Connectivity Services) www. epiclink. it 20 20

THE SOLUTIONS - CSP : HOUSING Description of Services 4 Facility Services 4 Security 4 Connectivity Services q Shared Firewall for standard closed port (i. e. packet filtering, NAT, . . . ) q access to all EPIClink connectivity services in modular and dynamic form q Possibility of limited customization standard (i. e. closed port POP, SMTP, i. MAP 4, FTP, TELNET, . . . ) on individual router 4 Space 4 SLA: q open or closed racks q purchasable space of 1/3 (4 sockets), 1/2 (6 sockets) and 1 entire rack (12 sockets) and multiples i UPTIME: 99. 99% of service (Network, Power) 4 Access: 4 General services: q Free access for 2 days at the Data Center for service set-up q DNS management (primary and secondary) q STAGING AREA: free access to the staging area for a maximum of 1 person at a time for a maximum of 2 hr with 48 hr notice (excepting cases of down time) q assignment of 8 IP statistic addresses for each client q 3 second level dominions for each level (xxx. it, xxx. com, xxx. eu, xxx. biz, xxx. tech) - registration, change maintainer and management q DATA CENTER (always accompanied by EPIClink personnel): 4 Reporting (via web with Login/pwd recognition): q access to server for telemanagement (remote management) via Internet q user administration: creation and management of users and relative passwords to allow client access (maximum 3 users with the ability to manage q standard report s on traffic and on SLA 4 Monitoring: said users by an administrator identified via login/pwd and https access protocol) 4 Technical Customer Care: q Individual Network / Hardware / Router q Access via web by way of systems of login/pwd recognition to the standard functions of monitoring the My. View portal q 10 x 5 via a number of direct Customer Care Technicians with identification User/Pwd q Fault notification (via SMS, mail o telephone) q assistance with resolution in 5 working hrs for lack of service availability problems relative to EPIClink supplied components (Network e Power) www. epiclink. it 21 21

THE SOLUTIONS - CSP : DEDICATED HOSTING Description of Services 4 Facility Services 4 Technical Customer Care: 4 Connectivity Services q 10 x 5 via a number of Customer Care Technicians with User/Pwd identification q access to all EPIClink connectivity services in modular and dynamic form q router installation for each client with configuration, systematic management and monitoring on the part of EPIClink 4 HW e SW q supply, installation, configuration and management of HW, Operating System and Web Server on Unix platform and EPIClink’s proprietary Microsoft q dedicated hardware system q double electrical outlet for each machine q assistance with resolution in 5 working hrs for lack of service availability problems relative to EPIClink supplied components (Network, HW and Operating System) 4 Security q Shared firewall for standard closed port (i. e. packet filtering, NAT, . . . ) q Antivirus system managed by EPIClink q Possibility of limited customization on standard (i. e. closed port POP, SMTP, i. MAP 4, FTP, TELNET, . . . ) on individual router 4 Space q Intrusion Detection system with automatic notification of attempted intrusions q shared open rack q rack access limited to EPIClink personnel 4 SLA: 4 General services: i UPTIME: 99. 99% of the service (Network, Power, HW, Operating System) q DNS management (primary and secondary) q assignment of 8 static IP addresses for each client q 3 second level dominions at each level (xxx. it, xxx. com, xxx. eu, xxx. biz, xxx. tech) - registration, change maintainer and management q access to the server for telemanagement (remote management) via Internet q user administration: creation and management of users and relative passwords to allow client access (maximum 3 users with the ability to manage said users by an 4 Access: q STAGING AREA: free access to the staging area for a maximum of 1 person at a time for a maximum of 2 hrs with 48 hr notice (excepting cases of down time) 4 Reporting (via web with Login/pwd recognition): q standard report on traffic and on SLA administrator identified via login/pwd and https access protocol) www. epiclink. it q Fault notification (via SMS, mail o telephone) 22 22

THE SOLUTIONS - CSP : WEB SHARED HOSTING Description of Services 4 Facility Services 4 Connectivity Services 4 WEB SHARED HOSTING BASIC: q available disk space on shared machine purchased in minimum blocks of 25 MB q possibility of installation of dynamic pages with standard components provided to EPIClink q access only to local DB Access at the machine q IIS 5 platform use with Front Page components q Solaris/Linux platform use with Perl script or Php 4 supplied by the client and downloaded locally q daily back-up service (incremental methodology) with weekly storage and monthly archiving per a year q repair operation in the case of Sw and/or HW failure q access to all EPIClink connectivity services in modular and dynamic form q “potentially” unlimited entrance band (front-end) with payment on generated traffic 4 HW e SW q supply, installation, configuration and management of HW, Operating system and Web Server on Unix platform, Linux and di EPIClink proprietary Microsoft q shared hardware and software systems q double electrical outlet Schuko for each machine 4 WEB SHARED HOSTING ADVANCED: 4 General Services: q available disk space on shared machine purchased in minimum blocks of 50 MB q possibility of installation of dynamic pages with standard components provided to EPIClink q access only to DB Oracle or SQL Server in back-end provided by EPIClink q definition and activation of the centralized DB structure will be supplied by EPIClink as a project and paid for in the start up fee q IIS 5 platform use with Front Page components q Solaris/Linux platform use with Perl script or Php 4 supplied by the client and downloaded locally q daily back-up service (incremental methodology) with weekly storage and monthly archiving per a year q repair operation in the case of Sw and/or HW failure q DNS management (primary and secondary) q assignment of 1 static IP address for each client q 3 second level dominions at each level (xxx. it, xxx. com, xxx. eu, xxx. biz, xxx. tech) - registration, change maintainer and management q access to the server for telemanagement (remote management) via Internet q user administration: creation and management of users and relative passwords to allow client access (maximum 3 users with the ability to manage said users by an administrator identified via login/pwd and https access protocol) q possibility to create site areas with reserved access to a user group (the space to be configured directly by the client via web interface) www. epiclink. it 23 23

THE SOLUTIONS - HW / SW PROVISIONING SERVICES EPIClink can supply quickly clients with all necessary HW and SW. General description 4 EPIClink is able to offer initialed partnership agreements advantageous to their clients 4 EPIClink is able to offer advantageous Leasing contracts as a result of management agreements drawn up by shareholders Description of Services Ready-to-go Global Partnership Program Set-Up 4 EPIClink is able to offer their clients HW and SW configurations which are pre-configured in ga manner which allows the client’s infrastructure to go “Live” quickly (1 week Max) 4 EPIClink is able to offer initialed partnership agreements with the principle HW Vendors (i. e. Sun, Compaq, Cisco, Dell, HP, . . . ) and SW Vendors (i. e. Microsoft, Oracle, . . . ). This permits the client to purchase their infrastructure needs while taking advantage of EPIClink’s advantageous discounts, delivery terms and guaranteed assistance 4 EPIClink also has a signed agreement with Intesa BCI which allows EPIClink to offer advantageous Leasing contracts to their clients 4 EPIClink offers installation and configuration services to their clients of all of the infrastructure of active Network, HW and SW at the EPIClink Data Center Server on-demand 4 EPIClink is able to offer their clients the possibility of building their own HW real time architecture according to their needs 4 The service “Server on-demand” is offered via cluster systems which are only activated at peak times according to need www. epiclink. it 24 System Migration 4 EPIClink can offer their clients a system migration service to the Data Center and eventually to the new technologies at EPIClink’s disposal 4 The service is supplied using procedures and highly specialized personnel in order to guarantee rapid and high quality operations 24

THE SOLUTIONS - STREAMING SERVICES General Description 8 EPIClink’s “Streaming Services” are services which permit their clients to transmit video and audio events via the web 8 The service furnished by EPIClink provides the client with support for the decodification of video signals and their conversion to a format compatible to web transmission. The service also provides for the distribution of a transmission band specially designed and flexible, calibrated to specific client needs Web Casting Web Streaming 4 The service of “Web Casting” permits clients to transmit audio/video events “live” (indirect) via their own web site. 4 This service is useful for clients who wish to transmit the following type of events via Internet: 4 The service of “Web Streaming” permits clients to transmit audio/video events ”On-demand” (preregistered) via their own web site. 4 This service is useful for clients who wish to provide on their web site the following pre-registered events accessible via Internet : i video-conference i company events (executive communications to i commercial presentations/video clips i registrations of video events i e-learning videos for the development of their employees, customers, suppliers) i “live” product or services presentations i interviews i generic events: sports, musical, political, television events personnel or related to new product launches for customers i The service is furnished by EPIClink via their own technological infrastructure which can guarantee high level quality and partnership with the leading operators in this sector. 4 The service is provided by EPIClink via their own technological infrastructure which can guarantee high level quality and partnership with the leading operators in this sector. www. epiclink. it 25 25

THE SOLUTIONS - FACILITY SERVICES : VIEW SERVICES General Description View Services allows for remote physical monitoring of the client’s servers in real time 24 x 7 x 365 and for the monitoring operations of EPIClink Description of Services Server View Control Room View 4 EPIClink allows the installation of a web cam which permits the constant visualization of installed servers 4 The service is made available via web by way of a restricted access to the My. View portal 4 The service allows the client to physically control their server in order to ascertain in person that no personnel accesses the server in order to perform unauthorized operations 4 EPIClink also offers the possibility of “recording” and image storage in order to verify at a future date any eventual unauthorized access noted in “real time” 4 The service of recording is an cost which is not included in the base cost in that it depends on the length of time the client wishes to conserve the information 4 EPIClink puts at your disposal a web cam which show ongoing operations inside the Control Room which is the center in which occur the constant monitoring operation of the net, servers and applications 4 The service is made available via Web by way of a restricted access to the My. Vie. W portal 4 The service allows the client to control the effective execution of monitoring on the part of EPIClink 24 x 7 x 365 www. epiclink. it 26 26

THE SOLUTIONS - MANAGED STORAGE SERVICES The EPIClink offer of Managed Services is capable of covering all the client’s needs guaranteeing high level flexibility and high service levels. Back-up Services 4 Copy of data on off-line support not directly connected with the servers of the involved systems 4 The data are not usable for real time operations but are used as archives and as a base for eventual recovery services off-line (the systems undergo downtime in order to “load” back-up data) www. epiclink. it Disaster Recovery Services Storage Services 4 Copy of data on on-line support directly connected to the servers of the involved systems 4 The data are used for 4 real time operations and are typically used to increase reliability and availability of the data 4 the data are also used to perform operations of “on-line” development and real time recovery 27 4 Services of data and systems recovery in the case of a “major crash” 4 The recovery services can be implemented in synchronized or unsynchronized modality according to the policies and architecture implemented Value Added Services 4 Value added services in support of the client in order to optimize their systems performance and the construction of a solution which better responds to the specific needs of the client 27

THE SOLUTIONS - SYSTEM MANAGEMENT SERVICES System Management Services offers the complete management and reliability of the client’s system HW e SW located at the EPIClink Data Center. General description Detail characteristics www. epiclink. it 4 The service provides constant monitoring and management (24 x 7 x 365) of the entire IT infrastructure 4 All operations are carried out by a control center open 24 x 7 (Control Room) which represents the heart of the system 4 The operations are supported by an advanced monitoring and management platform ESM (Enterprise System Management) which provides constant, automatic, and preventitive monitoring of the entire IT infrastructure 4 24 x 7 monitoring of the entire IT infrastructure: Network, HW, Operating System, Web server, Generic SW applications and distributed in ASP modality 4 The monitoring system functions in a preventative mode identifying alert thresholds for each component in order to preventual system shut downs or overall performance reduction of the infrastructure 4 The monitoring system implemented by EPIClink is able to monitor not only system status but also comprehensive performance levels in an continuous manner. 4 When the defined threshold is surpassed the ESM platform signals the problem to the EPIClink personnel in the Control Room activating, in real time, the trouble shooting process 4 The system is configured to automatically send, upon verification of the specific event, an alert to the client via SMS, e-mail o telephone 4 EPIClink also offers assistance services in the case of down time or a crash of the systems, both HW and SW 28 28

THE SOLUTIONS - PERFORMANCE SOLUTION SERVICES Given the increasing importance of web services distributed by companies both from a B 2 B and a B 2 C viewpoint EPIClink has implemented a sophisticated technological platform which allows clients to optimize their Web services. Performance Solution Services Performance Laboratory Testing service to assure the desired performance level of the web site in design and set up phase www. epiclink. it Performance Optimizer Distribution & Caching Monitoring service to optimize the performance of a web site already actively “in production” Content Distribution e Caching service aimed at optimizing system services 29 29

THE SOLUTIONS - PROFESSIONAL SERVICES General Description 8 EPIClink “Professional Service” are value added consultation services for clients who wish to use the high level of know-how and experience of EPIClink’s personnel in the design of excellent solutions for the client’s technological infrastructure and applications. Content Distribution & Caching 4 CONTENT DELIVERY ASSESSMENT AND DESIGN SERVICES: the EPIClink experts measure the effectiveness of the site in distributing contents to users. Upon completion of the assessment, the EPIClink experts define the best architectural solution with the view of improving the end-user experience in navigating the site 4 STREAMING MEDIA ARCHITECTURE ASSESSMENT: the EPIClink experts support the client in defining the best solution for the distribution of audio e video broadcast services www. epiclink. it Security Storage 4 Secure Web Site Design&Configuration 4 System&Network Penetration Testing 4 Cyber Attack Management Services Configuration 4 Security Audits 4 Security Training 4 Security Planning 4 VPN Design&Deployment Service 4 Site and Operating Systems Hardening 4 Operating System Hardening 4 Back-up Assessment Services 4 Back-up Design & Implementation 4 Storage Assessment Services 30 Systems 4 Consulting on-demand 4 System Architecture Validation & Assessment 4 Site migration Service 4 Capacity Planning 30

THE SOLUTIONS - ASP OFFER: COMPLETE STRUCTURE Security Services Facilities Services Application Suite Enterprise ERP CRM E-business Corp. Portal BI e-Comm. e-Procur. Applicazioni Complementari (Messaging, DM, KM, Profiling tools, . . . ) Trouble Shooting Customer Care Customization & Integration Services Hosting Services Connectivity Services www. epiclink. it 31 31

THE SOLUTIONS - ASP OFFER 4 Enterprise Applications 4 E-business Applications 4 Support Applications 4 Vertical Solutions www. epiclink. it 4 ERP (Enterprise Resource Planning) 4 CRM (Customer Relationship Management) 4 Business Intelligence 4 Corporate Portal 4 E-commerce 4 E-procurement / e-marketplace 4 4 Messaging Document Management Decision Support System Profiling tools. . . 4 Billing, Supply Chain Management, . . . 32 32

THE DATA CENTER 4 The EPIClink Data Center supplies the necessary environment to guarantee continuous to the entire ICT infrastructure of client companies (network, servers, applications) 24 hours/day and 7 days/week. Particular attention has been paid to security, including a system of video cameras with complete coverage and an armed guard service. 4 Inside this structure, EPIClink is able to guarantee the highest level of reliability by way of a mechanism of sub systems which provides for duplicate suppliers of both band energy, in addition to a series of back-up systems. The infrastructure realizzate all’interno del EPIClink Data Center offrono SLA (Service Level Agreement) which allows us to guarantee a 99. 99% service level www. epiclink. it 33 33

DATA CENTER: TECHNOLOGICAL CHARACTERISTICS 4 BIOMETRIC SENSORS FOR ACCESS CONTROL Print recognition sensors authorize entrance to and exit from the Data Center by way of biometric recognition. 4 UPS GENERATORS The continuous functioning of all of the structures is guaranteed by the UPS system (Uninterruptible Power Supply). UPS automatically protects the Data Center from possible power interruptions. 4 HVAC SYSTEMS HVAC systems (Heating, Ventilation, Air Conditioning) guarantee automatic temperature control in all areas of the Data Center. 4 SISTEMI DI RILEVAZIONE E SOPPRESSIONE INCENDI The Data Center is equipped with innovative systems for the signal and suppression of fires which, together with intelligent systems for the signal of increased heat levels, prevents the possibility of damage to the instrumentation present in the Data Center 4 OPERATIONS CONTROL All internal Data Center activities are constantly monitored by NOC (Network Operations Center) which supervises the functioning of the net and the Control Room which has complete control of all of the equipment, as well as the internal security 4 MOVEMENT SENSORS AND VIDEO CAMERAS Electronic sensors and video cameras positioned at all critical points, both inside and outside of the building, and functioning 7 days/week, 24 hrs/day, immediately note any unauthorized movement. . www. epiclink. it 34 34

THANK YOU 4 il Full Service Provider www. epiclink. it 35 35