How we improve ROI in People Soft using

How we improve ROI in People. Soft using Value Oriented Incremental Delivery Session ID: 101060 Abhilash Vareekal Robert Urban Norwegian Cruise Line Presence of IT #PSRECONNECT

Presenters Abhilash Vareekal Robert Urban Sr. Director, Enterprise Applications & Business Systems VP, People. Soft North America avareekal@ncl. com http: //www. nclhltd. com/ #PSRECONNECT robert. urban@presenceofit. com 425. 830. 2648 https: //peoplesoft. presenceofit. com/

Norwegian Cruise Line Holdings (NCL) • A leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands • Combined fleet of 26 ships with approximately 54, 400 berths, these brands offer itineraries to more than 450 destinations worldwide • <Abhilash to add marketing content as needed> #PSRECONNECT

Specialist Capability Industries Experience Over 700 specialists focussed on achieving effectiveness through tier 1 technologies Global capability across North America, Europe, Asia, Australia and New Zealand Expertise across 19 industries, including Higher Education, Health and Commercial Sector 20 years of leading clients to value through People. Soft About Presence of IT

People. Soft @ NCL • HCM • 9. 2 Image 26, People. Tools – 8. 56. 09 • Modules: Core HR, Payroll for North America, Time and Labor, , Recruitment, Benefits, Compensation, Employee and Manager Self-Service • Approx. 40 -50 administrative users • All 3500+ employees are users of Employee/Manager Self Service • FSCM • 9. 2, Image 31, People. Tools – 8. 57. 04 (Upgrade In-Progress) • Modules – Accounts Payable, General Ledger, Asset Management • Approx. 200 administrative users #PSRECONNECT

Background • State of HCM 9. 2 System post upgrade (in Aug 2018? ) • Environment Stability Issues • Load balancer setup • User authentication failures • Partial Fluid Deployment (Only for Self-service functions) • Bulk Correspondence, Auto-Disposition Update Issues • Other items? #PSRECONNECT

Value Oriented Incremental Delivery Model

Value Oriented Incremental Delivery • Immediate Priorities • Stabilize production system by addressing Outages, load balancer and user authentication issues • Improve User Experience and productivity of key business functions • Needed an agile way to deliver value quickly to business users in order to improve their experience and increase their buy-in for further enhancements • Adopted a Value Oriented Incremental Delivery Model and in a short timespan have made significant improvements to our user’s experience and processing efficiency across all key business functions #PSRECONNECT

Value Oriented Incremental Delivery Iteration 1 Iteration 2 Iteration 3 Iteration 4 • Candidate Experience Updates • Fluid Admin Homepages • User Profile Automation • Careers Site Branding • Fluid Payroll Work Center • Dynamic Role Assignments • Fluid Person Profile Competency Update Page • TL Work Center • New Hire Welcome Email • Fluid Homepage, Approvals, Analytics for Recruiters #PSRECONNECT • Custom Nav Collections • Careers Site Analytics (Tracking)

Functionality Deployed So Far…

Fluid Candidate Gateway • Custom Branding • Job Search Results as Default landing page #PSRECONNECT

Fluid Recruiting Home • All Delivered Fluid Tiles • Customized Nav Collection #PSRECONNECT

Fluid Recruitment Analytics #PSRECONNECT

Fluid Recruiting Manager Summary #PSRECONNECT

Business Leadership Feedback • Get feedback, comments, Quotes from Lourdes how these Fluid features has helped Recruitment team and add it here #PSRECONNECT

Fluid Admin Home • Delivered Fluid Tiles • Customized Nav Collection • Tiles to Work Center #PSRECONNECT

#PSRECONNECT

Business Leadership Feedback • Get feedback/comments/quotes from Josie how the Payroll Workcenter has helped Payroll processing #PSRECONNECT

Leader Talent Assessment • Custom functionality for quick entry of Talent Assessment Ratings #PSRECONNECT

Business Leadership Feedback • Get feedback/comments/quotes from Allie/Lynn how this Fluid Quick Entry has made it easier for leadership team #PSRECONNECT

New Hire Email Notification • Welcome email notification on Day 1 of New hires Any feedback from Recruiting on this automation? #PSRECONNECT

Functionalities Prioritized For Deployment

Upcoming Enhancements • Guided Self-Service – Termination Request • Initiated by managers, approved by HR, auto-update Job Data • Fluid Benefits • Open Enrolment • Life Events • 4 Delivered, 3 Custom Life Events • Benefits Statement #PSRECONNECT

Future Plans for People. Soft at NCL • Performance Management? • Success Planning? #PSRECONNECT

Incremental Value Realization • How this incremental approach to improved your investment in People. Soft has helped? • Feedback from Executives? (If any) #PSRECONNECT

Oracle Innovator Award (Spring 2019) #PSRECONNECT

Session ID: 101060

Who is the Quest Community? A 55, 000+ member user community for Oracle Cloud, JD Edwards and People. Soft customers. What the Quest People. Soft Community offers: Customized digital content Official People. Soft newsletter Customer success stories Virtual and face-to-face events People. Soft networking groups Visit www. Quest. Oracle. Community. org for more information! #PSRECONNECT