Crucial Conversations Patterson Grenny Mc Millan Switzler in
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Crucial Conversations Patterson, Grenny, Mc. Millan & Switzler
in ng Op po sin g Crucial Conversations High Stakes ns io ot Em Op ro St io ns What makes a crucial conversation?
Examples? Talking to a co-worker about a perceived offense Giving the boss feedback about her behavior Approaching a boss who is breaking his own safety or quality policies Critiquing a colleague’s work Giving an unfavorable performance review But also extends to our personal life! Dealing with a rebellious teen Asking a friend to repay a loan Ending a relationship
Why does this matter? When CRUCIAL CONVERSATIONS arise, we can respond in one of three ways— We can avoid them… We can face them and handle them poorly… We can face them and handle them well!
Why does this matter? Unfortunately, “when it matters most, we do our worst…” We’re designed wrong! We’re under pressure! We’re stumped! …We act in self-defeating ways!
The authors’ “Audacious Claim” The Law of Crucial Conversations “At the heart of almost all chronic problems in our organizations, our teams, and our relationship lie crucial conversations—ones that we’re either not holding or not holding well. Twenty years of research involving more than 100, 000 people reveals that the key skill of effective leaders, teammates, parents, and loved ones is the capacity to skillfully address emotionally and politically risky issues. Period. ”
The Benefits! Kick-start Your Career Improve Your Organization Improve Your Relationships Improve Your Personal Health
In conclusion- “What you learn is that “crucial conversations” transform people and relationships. They are anything but transacted; they create an entirely new level of bonding. They produce what Buddhism calls “the middle way”—not a compromise between two opposites on a straight-line continuum, but a higher middle way, like the apex of a triangle. Because two or more people have created something new from genuine dialogue, bonding takes place, […] when you produce something with another person that is truly creative, it’s one of the most powerful forms of bonding there is. In fact the bonding is so strong that you simply would not be disloyal in his or her absence […]. ”
