http pmsymposium umd edu CRUCIAL CONVERSATIONS FOR TEAM

http: //pmsymposium. umd. edu CRUCIAL CONVERSATIONS FOR TEAM PERFORMANCE Laura Thomas, MPA, PMP 2018 Project Management Symposium

Crucial Conversations for Team Performance � EQ + Management + Performance � Outline � Emotional Intelligence (EQ) � Managing Team Performance � Crucial � About Conversations me

Why Emotional Intelligence? � EQ identifies your capacity for: � Self- Awareness � Empathy � Social Skills � Motivation � Self-Regulation

EQ is important for a PM…

Managing Team Performance…

Team Culture…

Leadership Authenticity…

Team Recognition…

Managing Crucial Conversations… � The power of dialogue � Start with heart � Learn to look � Make it safe � State my path � Explore others' paths � Move to Action

Managing Crucial Conversations… � The power of dialogue � Start with heart

Managing Crucial Conversations… � Learn to look � Make it safe

Managing Crucial Conversations… � State my path � Explore others' paths

Managing Crucial Conversations… � Move to action � Turning the conversations into actionable results!

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Name UMD Project Management Symposium May 10 -11, 2018 Slide 15 Thank you! http: //pmsymposium. umd. edu Laura C. Thomas, MPA, PMP • Strategy Management Consultant • Email: lthomas@etgconsulting. net • Phone: 202 -750 -1033