Chapter 4 Employee Involvement Motivate and inspire everyone
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Chapter 4 Employee Involvement Motivate and inspire everyone to be on the same page
Employees Needs and Wants (Maslow’s Hierarchy)
Frederick Herzberg’s Theory • Motivators: Recognition, responsibility, achievement, advancement, and the work itself. • Hygiene Factors: Low salary, minimal fringe benefits, poor working conditions, illdefined organizational policies, and mediocre technical supervision.
Seek To Be Understood: Effective Communication • • Find time to communicate (2 way) Ask motivational questions Invite participation Ask open questions Listen more than you speak Remember to ask lots of questions Pay attention to nonverbal reaction Stimulate thinking Ref: Alexander Hiam, Motivational Management, Inspiring Your People for Maximum Performance, AMACOM (2003)
Empower the Team: Providing Challenging Opportunities • • Process improvement team Cross-functional team Natural work team Self-directed team
Employee Suggestions: Using Feedback to Motivate • • • Be progressive and regular Remove fear Keep it simple Respond promptly Reward the idea
Recognition and Reward: Creating an Environment for Continuous Improvement • Timing: Use recognition and rewards to finish the job … not start it • Recognize and reward EFFORT and INITIATIVE • Give credits where it is due, more does not hurt, but less will. • Resources: be innovative.
Empower People • Give people tools to perform to their best • Provide necessary resources
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