Inspire Everyone Excel Everyday Impact Everywhere Inspire Everyone

Inspire Everyone. Excel Everyday. Impact Everywhere.

Inspire Everyone. Excel Everyday. Impact Everywhere. Communication Skills -By Arnold-

Inspire Everyone. Excel Everyday. Impact Everywhere. § Introduction § What is a communication § Communication Process § Communication in AIESEC § Group Activity (1 to 1 Comm) § Summary

Inspire Everyone. Excel Everyday. Impact Everywhere. Communication COMMUNICATION is how we share information, pass on what we know or ask what we want to know

Inspire Everyone. Excel Everyday. Impact Everywhere. TYPES OF COMMUNICATION • Vertical: • Like lecturing to people. This is relevant for business organizations with a strong hierarchical structure. • Horizontal : • Each person has an opportunity to communicate on the same level. This is relevant for a business with many departments, which requires the relevant managers to communicate with each other for the good of the business as a whole.

Inspire Everyone. Excel Everyday. Impact Everywhere. Communication Process • The communication process consists of 8 elements: • • Sender Coding Message Communication channel Decoding Receiver Reaction (feedback) Disturbances

Inspire Everyone. Excel Everyday. Impact Everywhere.

Inspire Everyone. Excel Everyday. Impact Everywhere. Sender • The initiative subject This is the organization or person who has information or knowledge and feels the need of passing the information forward to other organization or person. • Sender objective is to convey a message, and the responsibility is to convey the message in a way that the receiver will understand

Inspire Everyone. Excel Everyday. Impact Everywhere. Coding • Passing the information in the way that is accepted and understood by the partner in communication • Coding is a conversion of opinions/ ideas/ feelings into proper form • It is based on words, digits, gestures, pictures, symbols. . .

Inspire Everyone. Excel Everyday. Impact Everywhere. Message • The way that the information is coded. It is crucial to adjust the message to the receiver’s perception level. When adapting the message the following things can matter: a) Traditions b) Religious beliefs c) Social classes d) Education and experience e) Age and gender f) Health g) Personality, IQ h) Occupation, interests i) Language

Inspire Everyone. Excel Everyday. Impact Everywhere. Communication Channel • Communication channel is the path of transmission, the way of presenting the information. • • • It can have following forms: Oral Written Visual Audiovisual

Inspire Everyone. Excel Everyday. Impact Everywhere. Receiver • The person or organization to whom the information is aimed it. • Objectives receiver is to take action based on the message and to understand the words and intent of the message and the responsibilities is to actively listen and interpret the message in the way the sender intended

Inspire Everyone. Excel Everyday. Impact Everywhere. Decoding • First step in communication process on the receivers' side • Interpretation of the message • The rule is that receiver is decoding the information according to his perception filters

Inspire Everyone. Excel Everyday. Impact Everywhere. Feedback • The reaction of receiver after getting the message • Shows if the message has been -Received -Understood -Properly interpreted • Reaction can be positive or negative – Positive: acting, confirmation in words or written, rephrasing the message, smile, nodding, gesture. . . – Negative: lack of action, improper action, lack of written response, mistakes in repeated message, silence, protest gestures. . .

Inspire Everyone. Excel Everyday. Impact Everywhere.

Inspire Everyone. Excel Everyday. Impact Everywhere. Disturbances • The things that can cause the change in interpretation of the message or just distract from understanding it properly • Technical noises (spoiled printer, bad telephone connection, bad handwriting. . . ) • Psychological noises (emotions, prejudice, different personality, different culture. . . ) • Others (Information overload, wrong person got the message)

Inspire Everyone. Excel Everyday. Impact Everywhere. Interesting Discovery • Percentage of time spent by AIESECers on methods of communication: • • Listening Speaking Reading Writing 45% 30% 16% 9%

Inspire Everyone. Excel Everyday. Impact Everywhere. Communication in AIESEC • The main means of communication are: • • Team Meetings Presentations to many people Mails to individuals of discussion groups 1 to 1 meetings

Inspire Everyone. Excel Everyday. Impact Everywhere. Group Activity

Inspire Everyone. Excel Everyday. Impact Everywhere. Is it possible for us NOT TO communicate?

Inspire Everyone. Excel Everyday. Impact Everywhere.

Inspire Everyone. Excel Everyday. Impact Everywhere. Thank You!