Quiz Me 3 A collection of techrelated quizzes

Quiz. Me 3 A collection of tech-related quizzes…

Troubleshooting Macs may seem like mindless key punching… (or wand waving)

To see the boot manager on a Mac: a) Press and hold the Option key at boot. b) Press and hold B+M+W. c) Press and hold down the (left) mouse button. Correct Answer: B/D

To boot a Mac from a CD/DVD: a) Press F 2 then change the boot order. b) Press and hold C+I+A. c) Use the boot manager. d) Press and hold the C key on the keyboard. Correct Answer: C, D

For hardware diags on a Mac: a) Run Tech. Tool Pro (from Protégé/other Mac). b) Use the install disk for the particular model. c) Try pressing F 2 or D at startup. d) Any of the above. Correct Answer: D

To start in Target Disk Mode: a) Press and hold the F key on boot. b) Press and hold the Option key on boot. c) Press and hold M+T+V on boot. d) Press and hold the T key on boot. Correct Answer: A

To eject a (stuck) CD/DVD from a Mac: a) Press and hold the (left) mouse button at boot. b) Press and hold the eject button. c) Use Disk Utility. d) Any of the above. Correct: D

To reset the PRAM on a Mac: a) Press/hold Apple+Shift+Ctrl+Opt+Escape+Power+QWER TY (simultaneously). b) Press and hold the power button. c) Press and hold Apple+Option+P+R. d) Reboot. Correct: D

Resetting power management on a Mac… a) is done by holding the power button. b) cannot be done. c) varies from model to model. Correct Answer: C

“My Mac is slow” can be caused by: a) Running out of disk space. b) Failing hard disk. c) Faulty RAM. d) Any of the above. Correct: D

To install/reinstall Mac OS X you need: a) Any Mac OS X install disk. b) The install disk that came with the computer. c) Any install disk made for the particular model. d) B and C Correct: D

The Helpdesk can install Mac OS X for: a) College-owned machines ONLY. b) College AND student-owned machines. c) College owned and supported models of student owned machines. Correct Answer: A

Consistency is overrated…

Without voiding warranty, the drive of an early* Mac. Book Pro can be removed: a) By anyone (user-removable). b) By senior Helpdesk Technicians ONLY. c) By Apple-authorized repair centers. Correct Answer: C * mid-2008 and BEFORE.

Without voiding warranty, the drive of a Mac. Book can be removed: a) By anyone (user-removable). b) Senior Helpdesk Technicians ONLY. c) Apple-authorized repair centers. Correct Answer: A

The hard drive is user-removable in: • late-2008 (and later) Mac. Book Pro models • all Mac. Book models

Removing a hard disk from an i. Book G 4 requires removing: a) 1 screw. b) 3 screws. c) 46 screws. Correct Answer: C

Removing a hard disk from Latitude D 600 requires removing: a) 1 screw. b) 3 screws. c) 46 screws. Correct Answer: A

Removing a hard disk from a Latitude D 630 requires removing: a) 1 screw. b) 2 screws. c) 6 screws. Correct Answer: B

Removing a hard disk from a black/white Mac. Book requires removing: a) 1 screw. b) 3 screws. c) 46 screws. Correct Answer: B

Mac doesn’t boot into OSX, displays blinking “? ”. Most likely: a) The PRAM needs to be reset. b) The hard disk has failed. c) Computer needs to be reimaged. d) There’s a RAM problem. Correct Answer: B

A student’s Mac has a failed disk (or system board, or screen). What’s the quickest, most reliable repair option? a) Send it to SR, they can fix it. b) Customer can buy a new hard disk and we can always replace it. c) Have customer contact Apple/Small. Dog. Correct Answer: C

A CD/DVD is stuck* inside a Mac. To get it out: a) Insert a paper clip. b) Press apple+option+o+u+t, c) Remove the optical drive from the computer, then try inserting a paper clip. d) Contact Apple or an authorized repair center. Correct Answer: C * can’t be ejected using aforementioned methods.

The keyboard on most Apple laptops is user-replaceable. True or False? Answer: FALSE.

Tidbits

What’s the easiest way to troubleshot a network problem on a Mac: a) Reboot. b) Create a new network location. c) Reinstall the network driver. d) Reapply the latest combo update. Correct Answer: B

What’s the easiest way to troubleshot an LCD projection/display problem on a Mac: a) Power-cycle the projector. b) In System Preferences => Displays, click “Detect Displays”. c) In System Preferences => Displays, turn on mirroring. Correct Answer: C/B