Patient Satisfaction Survey Graph Results For Each Question

  • Slides: 17
Download presentation
Patient Satisfaction Survey Graph Results For Each Question Asked Tower House Practice 01. 06.

Patient Satisfaction Survey Graph Results For Each Question Asked Tower House Practice 01. 06. 2016 – 01. 09. 2016 Practice Population 13255 Number of Questionnaires Returned 323 Surveyed 2. 4368 %

NC (9 % ) ) ) % 2% s( yr ) ) % s(

NC (9 % ) ) ) % 2% s( yr ) ) % s( 13 s( 19 yr yr yr % s( 9% s( 6% ) ) % s(4 (2 % s( 17 yr yr yr 18 yr + 85 4 -8 75 4 -7 65 4 -6 55 4 -5 45 4 -4 35 4 -3 25 4 -2 18 r de Un Age Groups of those surveyed 20% 15% 10% 5% 0%

Gender of those surveyed MALE (38%) FEMALE (49%) NC (12. 5%) TRANSGENDER (0. 5)%

Gender of those surveyed MALE (38%) FEMALE (49%) NC (12. 5%) TRANSGENDER (0. 5)%

AC K BL ) % 33 (0. OR N (0 % ) 20% H

AC K BL ) % 33 (0. OR N (0 % ) 20% H IS ) IT BR (5 % ) % (0 ED ET CO M PL IA AS T 0% NO ) % HE R OT E/ 3% ) 4% (9 . 3 (0 ES CH IN ED IX M TE HI W Statistics of those surveyed 100% 80% 60% 40%

QUESTION 1 The length of time it took to get through on the telephone

QUESTION 1 The length of time it took to get through on the telephone was reasonable YES (77%) NO (17%) NA (6%)

The length of time it took to get an appointment was reasonable 80% 60%

The length of time it took to get an appointment was reasonable 80% 60% 40% 20% 0% YES 249 (77%) NO 55 (17%) NA 19 (6%)

QUESTION 3 I got to see the clinician of my choice 80% 70% 60%

QUESTION 3 I got to see the clinician of my choice 80% 70% 60% 50% 40% 30% 20% 10% 0% YES 236 (73%) NO 74 (23%) NA 13 (4%)

QUESTION 4 The length of time that I had to wait to be seen

QUESTION 4 The length of time that I had to wait to be seen was reasonable 100% 80% 60% 40% 20% 0% YES 268 (83%) NO 40 (12%) NA 15 (5%)

QUESTION 5 I was involved and informed in decisions about my care 100% 80%

QUESTION 5 I was involved and informed in decisions about my care 100% 80% 60% 40% 20% 0% YES 302 (93%) NO 9 (3%) NA 12 (4%)

QUESTION 6 The Health Care Person listened to me YES 306 (95%) NO 8

QUESTION 6 The Health Care Person listened to me YES 306 (95%) NO 8 (2%) NA 9 (3%)

QUESTION 7 The Health Care person explained the treatment / health advice in a

QUESTION 7 The Health Care person explained the treatment / health advice in a way that I could understand 100% 80% 60% 40% 20% 0% YES 304 (94%) NO 5 (2%) NA 14 (4%)

QUESTION 8 I was given enough privacy when treated or advised 120% 100% 80%

QUESTION 8 I was given enough privacy when treated or advised 120% 100% 80% 60% 40% 20% 0% YES 309 (96%) NO 2 ( 1%) NA 12 (3%)

QUESTION 9 I was seen in a clean and safe environment 100% 80% 60%

QUESTION 9 I was seen in a clean and safe environment 100% 80% 60% 40% 20% 0% YES 310 (96%) NO 1 (0%) NA 9 (3%) NOT APPLICABLE 3 (1%)

QUESTION 1 O I had confidence and trust in the health care person who

QUESTION 1 O I had confidence and trust in the health care person who was treating /advising me 100% 80% 60% 40% 20% 0% YES 305 (94%) NO 6 (2%) NA 12 (4%)

QUESTION 11 I was treated with dignity at all times 100% 90% 80% 70%

QUESTION 11 I was treated with dignity at all times 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% YES 308 (95%) NO 3 (1%) NA 12 (4%)

QUESTION 12 The information I received about my health care helped me to understand

QUESTION 12 The information I received about my health care helped me to understand my condition YES 276 (85%) NO 4 (1%) NA 12 (4%) NOT APPLICABLE 31 (10%)

QUESTION 13 I would recommend the service to my family and friends NA 19

QUESTION 13 I would recommend the service to my family and friends NA 19 (6%) NO 6 (2%) YES 298 (92%) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

Patient Satisfaction Survey Graph Results For Each QuestionPatient Satisfaction Survey Graph Results For Each Question
Patient Survey Results 2012 Nicki Mott Patient SurveyPatient Survey Results 2012 Nicki Mott Patient Survey
Patient Survey Results 2013 Nicki Mott Patient SurveyPatient Survey Results 2013 Nicki Mott Patient Survey
GRAPH ISTILAH GRAPH MATRIX GRAPH JENIS GRAPH DFSGRAPH ISTILAH GRAPH MATRIX GRAPH JENIS GRAPH DFS
GRAPH ISTILAH GRAPH MATRIX GRAPH JENIS GRAPH STRUKTURGRAPH ISTILAH GRAPH MATRIX GRAPH JENIS GRAPH STRUKTUR
Satisfaction and Loyalty Customer Satisfaction versus Loyalty SatisfactionSatisfaction and Loyalty Customer Satisfaction versus Loyalty Satisfaction
AUDIT ON PATIENT SATISFACTION SURVEY FOR OUT PATIENTAUDIT ON PATIENT SATISFACTION SURVEY FOR OUT PATIENT
Patient 1 Patient 3 Patient 5 Patient 6Patient 1 Patient 3 Patient 5 Patient 6
Client Satisfaction Customer Experience OccupantTenant Satisfaction Patient ExperienceClient Satisfaction Customer Experience OccupantTenant Satisfaction Patient Experience
Patient Satisfaction The Patient Experience and its importancePatient Satisfaction The Patient Experience and its importance
Patient Callback and Patient Satisfaction Solution Benefits OverviewPatient Callback and Patient Satisfaction Solution Benefits Overview
y Graph x y Graph x y Graphy Graph x y Graph x y Graph
6 Graph 1 Graph q Graph jmleewww hansung6 Graph 1 Graph q Graph jmleewww hansung
Graph Terminologi Graph A graph consists of aGraph Terminologi Graph A graph consists of a
Lecture 6 Graph Traversal Graph Undirected graph DirectedLecture 6 Graph Traversal Graph Undirected graph Directed
Elementary Graph Algorithms Graph representation Graph traversal BreadthfirstElementary Graph Algorithms Graph representation Graph traversal Breadthfirst