Gallup Employee Engagement Survey 2015 Missouri Orthopaedic Institute

Gallup Employee Engagement Survey 2015 Missouri Orthopaedic Institute Inpatient Floor

Results Response Rate Organization Grand Mean 3. 96 Organizational Percentile Rank 35 th for all healthcare organizations 60 th for 1 st year healthcare organizations

Gallup’s 12 Questions • • • • 1. Do you know what is expected of you at work? 2. Do you have the materials and equipment to do your work right? 3. At work, do you have the opportunity to do what you do best every day? 4. In the last seven days, have you received recognition or praise for doing good work? 5. Does your supervisor, or someone at work, seem to care about you as a person? 6. Is there someone at work who encourages your development? 7. At work, do your opinions seem to count? 8. Does the mission/purpose of your company make you feel your job is important? 9. Are your associates (fellow employees) committed to doing quality work? 10. Do you have a best friend at work? 11. In the last six months, has someone at work talked to you about your progress? 12. In the last year, have you had opportunities to learn and grow?

Indicators How can we grow? Do I belong? What do I give? What do I get?

Strengths • My associates or fellow employees are committed to doing quality work. 4. 29 52 nd percentile

Opportunities • I know what is expected of me at work. • The mission or purpose of my company makes me feel my job is important. 4. 29 23 rd percentile 3. 85 24 th percentile

Questions • How can we be clear in our expectations of each other? • What is our standard for “great performance? ” • What is the best way to communicate what is expected of you?

Questions • What is the mission of our organization? • What do we do that adds value to that mission? • At what specific times do you feel like your job is important? • Do we have any policies or procedures that are inconsistent with our mission?

Action Plan

Plan • One action item per month • Discuss progress at each monthly staff meeting and choose action item for next month

Review and Recalibrate • Did we do what we said we were going to do? • Did it make any difference? • Guiding Question for the year: – What one action item is my team currently implementing?