Ntech Contact Center Solutions Latin America We care

Ntech Contact Center Solutions Latin America We care your clients!. .

Problems High operative Cost Low quality control Qualified Workforce

Solution Ntech CSL offers a complete service platform to solve three main problems: offering low cost, high quality control and customer satisfaction control and providing a qualified bilingual workforce, which has the ability to speak the native Spanish language. and fluent English language, Counting on a multidisciplinary team which can offer support in the following branches of services.

CALL CENTER HELPDESK VIRTUAL CENTER SOFTWARE DEVELOPMENT INBOUND AND OUTBOUND DEVELOPERS SUPPORT SALES TECH SUPPORT CUSTOMER SERVICE EMAIL CUSTOMER SERVICE QUALITY CONTROL TESTING SOCIAL NETWORKING

PRODUCTS CONTACT CENTER SOLUTIONS

PRODUCTS CONTACT CENTER SOLUTION CALL CENTER • CUSTOMER SERVICE • TECH SUPPORT • SALES • TELEMARKETING HELP DESK • Remote support • Assistance 24/7, 365 days a year • Specialized technicians • HOTELS BOOKING • Bilingual Assistance • FLY BOOKING • Digital Security • Quality control tests SOFTWARE DEVELOPMENT • Software Development • Mobile app development • Quality control testing for software • Developer Support VITUAL CENTER • Support through Chat, Mail and Social Networks • Online Customer service • Marketing campaigns • Sales

CALL CENTER PRODUCTS CONTACT CENTER SOLUTION This service is the most recognized in the world, it is where the client picks up his phone, dials the number of his provider and the calls are redirected at the call center. Within the types of calls we have inbound and outbound calls; Both types of calls can be outsourced and for different purposes. The purposes of a call may vary according to the needs of the client. Thanks to Telecommunications technologies today, it is very easy to redirect all call traffic from anywhere in the world; technology today allows us to virtualize any service and it can be closer and closer. The Ntech CSL call center intends to start with the Bilingual option in Spanish and English. The services that can be attended by telephone are: Customer Support Sales (outgoing or incoming) Reservations of Hotels or Hostels Flight reservations Technical support (Digital TV services, Residential internet, Cell phones, among others. . . ) Collections management Payments via phone Service contracting Emergency Assistance

Help Desk PRODUCTS CONTACT CENTER SOLUTIONS What is Help Desk? A first level Support - Help Desk is an information and assistance resource that aims to resolve ICT (Information and Communication Technology) incidents and similar products. With our Help Desk service our technicians offer users, centers, companies or administrations incident management. All this, channeled through a telephone assistance service and a telematics service through a portal or the Internet. There may also be internal support that offers and provides the same type of help for employees of the same organization or society. Our first level support service - Help Desk helps from a central point (through a support application) to customers who have any incident / breakdown / issue on various topics related to ICT (Information and Communication Technologies). Our first level support - Help Desk manages the requests (incidence / breakdown / issue) via software, which allows them to be tracked with a single ticket or tracking number. This is also known as 'Local Bug Tracker' or LBT. Our service will be an extremely useful tool when used to find, analyze and eliminate common problems in similar environments in an organization.

PRODUCTS CONTACT CENTER SOLUTIONS SOFTWARE DEVELOPMENT The role of the software developer rests in a programmer or a commercial company that is engaged in one or more aspects of the software development process. This is a broader area of algorithmic programming. To commercialize the outsourced software development service, we must understand that it is made up of 3 parts: Conception or design: From a specification (user requirement specifications), technical specifications are defined (data structure, communication between modules, etc. ). Tests: They serve to detect the disagreements of workers and customers, and errors. Maintenance: covers the correction of errors after the commercial use of the computer program begins, as well as the improvements revealed as necessary to evolve the product. The task of the company in charge of developing a system not only ends when the system is delivered, the main idea is to continue developing the application until it reaches perfection. -

Virtual attention center PRODUCTS CONTACT CENTER SOLUTIONS The electronic media, social networks and electronic messengers, have become important pieces of communication around the world, it goes without saying that we all use Whats. App, Facebook, You. Tube, Google, Email, chat applications, Linkedin, google + , etc. Ntech CSL intends to provide customer service, technical support, sales, digital Marketing, web page administration service, Collections and all the steps related to customer service using the aforementioned electronic means, all with the idea of providing a solution completes the clients of our clients.

PRODUCTS CONTACT CENTER SOLUTIONS The main idea is to become the Swiss Army Knife of our clients, to be the tool for all work, taking the Market by offering multiple services with multiple applications, not reducing our services to a single option, but to be the only multipurpose tool for our clients. .

BUSSINES MODEL HOW WE MAKE MONEY? . . The item is charged per hour per agent, For example: A client to request 270 agents Distributed in 2 shifts of 8 Hours each, so that means that it would be a total of 64480 Hours per month. The cost per hour, for this demand considered Medium Low, would be US $ 5. 66 this includes payment for services, administration and payroll; On average, the clients we prospect pay US $ 12. 50 an hour, but we will make an example with the lowest market share that is US $ 7. 25, which shows us the following: 64, 480 467480 364957 102523 BILLED HOURS DOLLARS GROSS INCOME MONTHLY COSTS BENEFITS At a higher production capacity; costs decrease and profits are increased considerably, in the same way the profits can be higher depending on the relationship with the client.

WHY EL SALVADOR? El Salvador, is a small country in Central America, full of enterprising people and dreaming to have a decent life, also El Salvador is one of the countries where contact centers enjoys additional benefits for being the turn of "international services" so Even paying above-standard salaries, salaries that promise a decent life for employees make good profits for us.

VISION Become a leader company in the world of Outsourcing, providing our clients with a high quality service at a low cost, being the preferred and unique tool for our clients MISSION Provide efficiency, profitability and quality to our clients, become leader in contact Center market, maintaining human sense and the highest quality of service to our clients. VALUES • Passion: Doing the best every day • Efficiency: Provide a high service response • Profitability: Provide the most competitive prices on the Market • Quality: Delivering the highest quality of service to our clients • Human Sense: Take care of our collaborators.

COMPETITION MARKET TARGET THERE IS COMPETITION, COMPANIES WITH HIGH ADVANTAGES OVER COMPETITION AFTER HAVING STUDIED THE HOWEVER THE MARKET HAS FLOW OF CALLS AND / OR MARKET, WE KNOW WE CAN SO MUCH A NEED FOR CUSTOMER SERVICE, MAKE GOOD PROFITS BY SUPPLIERS OF THIS SERVICE MEDIUM EXPANSION PROVIDING PRICES VERY THAT THEY ARE SATURATED COMPANIES THAT REQUIRE BELOW THE COMPETITION, AND DO NOT RECEIVE OUR TO REDUCE COSTS BY MAINTAINING HIGH QUALITY CUSTOMER OBJECTIVES MAINTAINING HIGH QUALITY STANDARDS

JULIO PARADA EXECUTIVE CHIEF Industrial engineer, I have extensive experience developing call center projects for different companies. Experience in information technology. Execution of 1. 2 M Dollars projects; supervision of OUR FOUNDERS TEAM operations of large commercial chains Every part it is important "I HAVE THE DETERMINATION, THE ABILITY AND THE INTELLIGENCE TO CARRY OUT THIS PROJECT, I HAVE STUDIED IT FULLY AND HAVE FULL CONFIDENCE IN MY ABILITY TO CARRY IT OUT, NOW I HAVE DONE IT FOR OTHERS NOW WHAT IS TO BE BETTER" LEONEL RAMOS FINNANCIAL CHIEF Extensive experience in the area of local finance and international services, with a degree in administration becomes an indispensable resource for the development of this Project, being a main support in the company I BELIEVE IN THIS PROJECT, AND I KNOW THAT IT CAN BECOME A PILLAR FOR THE ECONOMY OF MY COUNTRY AND A BENEFIT FOR US. -