KZN Department of Public Works u Mzinyathi District

KZN Department of Public Works u. Mzinyathi District Office ANNUAL REPORT TO CITIZENS 2010/2011

Department of Public Works public works Department: Public Works PROVINCE OF KWAZULU NATAL Annual Report to Citizens: u. Mzinyathi District Office 1. Our Vision A thriving economy through infrastructure development and property management 2. Our Mission We will lead in infrastructure development and property management in Kwa. Zulu Natal 3. Strategic Goals • Delivering of integrated property planning and management. • Delivering of infrastructure planning and implementation. • Enhance creation of work opportunities • Implement sector specific skills development. • Create capacity and implement innovative research initiatives • Enhance and strengthen stakeholder participation and management 4. Who are our Stakeholders? Government Departments, Contractors, Consultants, Construction industry development board, Professional bodies within the building industry, Organized labour, Oversight structures, Infrastructure implementing agents, Departmental employees, Service providers in the property management sector and the General public. 5. Our Core Values In carrying out its mission, the Department of Public Works will be guided by the following core values: • Batho Pele Principles: Putting people first • The Citizens Charter: A caring government • Cost Effectiveness: Value for money • Quality: We will adhere to prescribed standards • Professionalism: We will take pride in everything we do • Integrity: We will be honest and reliable in all our dealings • Service Excellence: We will be proactive in responding to the needs of our clients 2010/2011 In providing services to the people of the Province we will be guided by the following principles: Citizens will be consulted about the level and quality of public services they receive and wherever possible, will be given a choice about services that are offered. 6. What do we do? Our main services are: We repair and maintain buildings owned by the Provincial Government. We provide professional advice/services All citizens without reservations will have equal access to all services rendered. Citizens will be treated with courtesy and consideration Citizens have a right to full, accurate information of services we render We do recognize that openness and transparency are the cornerstone of our democracy Assist with the completion of various construction related documents eg. CIDB, ZNT 31 etc. Assist with the identification of government owned properties. Promote Inter Government initiatives Programs: Izandla Ziyagezana Programme Sukuma Sakhe We respect the right of citizens to complain if our services are poor or unsatisfactory We shall endeavor to use public resources efficiently, effectively and economically We shall endeavor to assess the impact of our services annually and ascertain whether we are achieving our specified objectives All citizens without reservations will have equal access to all services rendered. Our Core Function as the u. Mzinyathi District Office is to provide maintenance services to provincially owned buildings within the province of Kwa. Zulu Natal.

public works Department: Public Works PROVINCE OF KWAZULU NATAL Department of Public Works Annual Report to Citizens: u. Mzinyathi District Office 2010 - 2011 Who is in charge? MEC for Human Settlement and Public Works Ms Maggie Govender Head of Department Dr FB Madlopha General Manager: Operations Mr TA Mdadane General Manager: Corporate Services Mr PW Duma General Manager: Property Management Mrs S Linda Chief Financial Officer Mr JP Redfearn

public works Department: Public Works PROVINCE OF KWAZULU NATAL Department of Public Works Annual Report to Citizens: u. Mzinyathi District Office 2010 - 2011 Who is in charge? Mr WG Hadebe Senior Regional Manager: Midlands Region Mrs NI Mbatha District Manager: u. Mzinyathi District Office

public works Department: Public Works PROVINCE OF KWAZULU NATAL Department of Public Works Annual Report to Citizens: us. Mzinyathi District Office 2010 - 2011 Our Standards and how we achieved them: Our service standards are set in consultation with our customers. These are our service standards, and the results we achieved: Service Standard (10/11) Answer your call within 5 rings Results Achieved Implemented a telephone system that transfers unanswered calls to available lines Identify ourselves by name and enforce the All staff within the District wear name wearing of name badges Deal with your enquiry promptly The district implemented a complaints management system to ensure all your queries are dealt with promptly Implement access mechanisms for people The district office improved access by living with physical disabilities building ramps, lowered counters and disability friendly ablution facilities. Develop an Annual Report to citizens The district office developed an Annual Report to citizens, simplified for customers.

Department of Public Works public works Department: Public Works PROVINCE OF KWAZULU NATAL Annual Report to Citizens: u. Mzinyathi District Office 2010 - 2011 How we intend to improve our services: Current Standard (10/11) Improved Standard (11/12) Answer your call within 5 rings Monitor and maintain the standard Identify ourselves by name and enforce the Monitor and maintain the standard wearing of name badges Deal with your enquiry promptly Monitor and maintain the standard Implement access mechanisms for people living with physical disabilities Monitor and maintain the standard Develop an Annual Report to citizens Monitor and maintain the standard

Department of Public Works public works Department: Public Works PROVINCE OF KWAZULU NATAL Annual Report to Citizens: u. Mzinyathi District Office 2010 - 2011 Our organisation and staffing Black: 77 White: 3 Indian: 3 Total Number of Staff: 83 Coloured: Nil Women employees: 16 Persons with disabilities: 2 Language Speakers: Afrikaans: 1 English: 5 Zulu: 77

Staff salaries R Other running costs [equipment, training, etc] R Programmes R public works Other items R TOTAL R Department: Public Works PROVINCE OF KWAZULU NATAL Department of Public Works Annual Report to Citizens: us. Mzinyathi District Office 2010 - 2011 Our Budget: Our budget was R 12 738 000. This is how we spent it: Staff salaries R 1 752 000. 00 + R 6 936 000. 00 = R 8 688 000. 00 Other running costs [equipment, training, etc] R 1 882 000. 00 Programs R 3 900 000. 00 Other items R 10 000. 00 TOTAL R__12 738 000. 00_____

public works Department: Public Works PROVINCE OF KWAZULU NATAL Department of Public Works Annual Report to Citizens: u. Mzinyathi District Office 2010 - 2011 For more information please call : Contact Person: Mrs N. I. Mbatha Contact Number: 034 21 22133 Designation: District Manager Contact Person: Mrs E. R. Bugden Contact Number: 079 5588 671 Designation: Admin Officer Or write to: Address: Private Bag X 2007 Dundee 3000 E-mail: Ntokozo. Mbatha. Ngcobo@kznworks. gov. za or liz. bugden@kznworks. gov. za