Department of Public Works presentation to Public Works

Department of Public Works presentation to Public Works Committee City of New Orleans August 1, 2017

Agenda I. FQ Traffic Study II. FQ Infrastructure Improvement Project III. Drainage System Maintenance City of New Orleans 1

Agenda I. FQ Traffic Study City of New Orleans 2

City-Wide Public Safety Improvement Program § Holistic approach to improving safety throughout the City and in the French Quarter in particular § Calls for use of technology and improvements to physical environment to reduce crimes of opportunities and improve quality of life for residents § Safety initiatives address crime and reduce the risk of terrorist attacks § French Quarter initiatives to address infrastructure and security City of New Orleans 3

Traffic Study Background § DPW Selected AECOM to conduct a traffic study to support the creation of a operations plan to: § Improve safety and efficiency of the streets in the French Quarter; § Reduce the risk to public safety from uncontrolled vehicles; and § Mitigate the impacts of the potential closure of Bourbon St and/or Figure 3 An image from The City’s Public Safety Press Conference any other new street closure on traffic flow and businesses. § The traffic study scope of work included: § Identify and analyze existing conditions and access requirements; § Develop a recommended operational management plan; and § Investigate the feasibility of and impacts associated with a potential closure of Decatur St at Jackson Square. City of New Orleans 4

Stakeholder Feedback § Interviewed more than 60 Bourbon St. businesses. § Feedback provided at the April 4, 2017 public meeting prompted development of an online survey. § Online survey included 128 resident participants and 93 French Quarter business participants. § Figure Focus with French Quarter Business Association and 3 An groups image from The City’s Public Safety Press Conference Louisiana Restaurant Association members. City of New Orleans 5

Stakeholder Feedback (Continued) § Most of the survey respondents either do not commute to work or have a commute that does not involve Bourbon St § A small percentage of residents commute using or crossing Bourbon St § Of the residents who do commute, more than half leave before 9 AM and almost all arrive home between 4 PM and 8 PM. Figureexisting 3 An image closure from The City’s Public Safety Conference § The extent and. Press starting time – Iberville St to St. Ann St starting at 5 PM – are the most popular options with survey respondents. § The vast majority are opposed to closure of the streets crossing Bourbon St. City of New Orleans 6

Stakeholder Feedback (Continued) § Most businesses on Bourbon St receive deliveries 4 -7 times per week. § Most deliveries occur during the mid to late morning (9 AM – 11 AM), but more than half of the respondents Figure 3 Andeliveries image from Theafter City’s Public Safety Press Conference receive 3 PM. § Most businesses get deliveries from more than 4 companies. § Most businesses do not have capacity for larger, less-frequent deliveries. City of New Orleans 7

Public Safety Recommendations § The project team followed a multi-layered approach to safety and security derived from the Federal General Services Administration Safety and Security Design Guide and considered stakeholder feedback. § Recommendations for immediate implementation include the following: Figure§ 3 An image from The City’s Public Safety Press Conference Controlling vehicular access to Bourbon St. using a movable bollard system, with bollards installed on Bourbon St allowing the cross streets to remain open to traffic; § Closure of Bourbon St. from Canal to Dumaine streets to vehicular traffic from 5 PM to 4 AM daily and/or based on public safety considerations. City of New Orleans 8

Public Safety Recommendations (Continued) § Recommendations for further consideration to reduce vehicle speeds, improve pedestrian safety and access, reduce parking, reduce traffic congestion, and improve emergency responder access within the French Quarter include the following: Figure§ 3 An image from The City’s Public Safety parking Press Conference Re-allocating on-street spaces; and § Additional traffic calming and safety measures. City of New Orleans 9

Closure of Bourbon St § City staff would open/close bollards daily and as needed during high volume events and based on public safety considerations § Allows deliveries and garbage Figure 3 An image from The City’s Public Safety Press Conference pick up to occur between 4 AM and 5 PM § Allows for 24/7 controlled access to Bourbon St by emergency responders and emergency utility repair crews City of New Orleans 10

Closure of Bourbon St (Continued) § When closed, bollards will prevent access to Bourbon St by an uncontrolled vehicle. § Ensures pedestrian access, reducing the large number of Figure 3 An image from The City’s pedestrian crashes with. Public Safety Press Conference delivery and service vehicles. § Increases the availability of law enforcement resources in the French Quarter. § Integrated with and supports a comprehensive strategy of public safety and infrastructure investments City of New Orleans 11

Parking Findings and Recommendations § On-street parking in the French Quarter is severely constrained during peak hours (above 85% occupancy). § The City now has 29 different sign types in use, Figure 3 An image from The City’s Public Safety Press Conference which should be reduced over time. § Too much curb space (26%) appears to be devoted to loading zones - freight, passenger, taxi and hotel. These spaces are underutilized and will be re-allocated on a block-by-block basis based on stakeholder input to free up more on-street parking. § The current rate of violation (20%) is high compared to industry standards (9%). City of New Orleans 12

Additional Safety Findings and Recommendations § Study confirmed findings of the Pedestrian Safety Action Plan. § Bourbon St at Canal St is ranked #4 and Bourbon St at St. Ann St is listed among the 50 most dangerous intersections in the city. § Poor sidewalk conditions and pedestrians sharing space with personal Figure 3 An image from The City’s Public Safety Press Conference vehicles, deliveries, and service vehicles generates conflicts and unsafe conditions. § Pavement markings, lighting, and signage based on traffic engineering analysis can be employed to reduce vehicle-pedestrian crashes. § Earlier street closure times should be considered on weekends and during events with high pedestrian traffic. § The timing and management of trash collection services should be reviewed to reduce traffic congestion and instances where large vehicles are operating during high pedestrian traffic. City of New Orleans 13

Next Steps § French Quarter Safety & Security Traffic Study is available at https: //roadwork. nola. gov/bourbon/ § Comments received will be considered and incorporated into the final report findings and recommendations. § Expect to receive the final report within the next two weeks. § After receiving the final report, a decision will be made on the closure of Bourbon St. § Using the final recommendations from the study, DPW intends to begin block-by-block curb space re-allocation discussions with stakeholders this summer, with adjustments planned for implementation by the end of the year. § Additional report recommendations such as improvements to the intersections of Bourbon St. at Canal St. and St. Ann will be evaluated and improvement incorporated as funding allows. 14

Agenda II. FQ Infrastructure Improvement Project City of New Orleans 15

French Quarter Infrastructure Improvement Projects § Infrastructure improvements are an integral part of the French Quarter Infrastructure and Public Safety initiatives outlined in the comprehensive City-wide Public Safety Improvements Program. § Enhanced lighting for increased visibility § Continue sidewalk repairs § Repair Bourbon Street surface and underground infrastructure – – – Bourbon St (Canal – Dumaine) repairs Repair intersections on Iberville with significant pavement cracking/distress Repave 10 blocks to improve drainage and fix gutter bottoms City of New Orleans 16

French Quarter Infrastructure Overview § Total = 16. 4 Lane-miles (approx. 100 blocks) Espalande St St Ann St St Peters St Canal St Excellent/Good Fair Poor/Very Poor/Failure Orleans St Legend: Pavement Condition § Over half of drainage system undersized North Rampart Roosevelt Way Burgundy Baronne Dauphine Carondelet Bourbon St Charles Royal § 1, 100 streetlights; majority decorative Vieux Carre fixtures (non-LEDs) Chartres Jackson Square City of New Orleans § Currently fewer than 30 streetlight outages Espalande St N Pe ters Barracks St St Philip St Dumaine St Decatur Ursulines St Bienville Iberville Canal St Tchoupitoulas Conti St ters N Pe Toulouse St St Louis St Decatur Magazine Gov Nichols Camp § Average Condition = Poor (D) § 278 metered parking spaces 17

French Quarter Infrastructure Streetlights § To deter crime and improve the performance of the camera surveillance system, the City will enhance the lighting on Bourbon St and throughout the French Quarter. § 12 new, additional light poles will be installed around the perimeter of Jackson Square by the end of August 2017. § 150 streetlights on Iberville, Decatur/N Peters, Bourbon, and Royal St have been converted to LEDs. § An additional 750 LEDs are on order to convert the remaining streetlights in the FQ to LEDs by the end of August 2017. City of New Orleans 18

French Quarter Infrastructure Sidewalks § The City is upgrading the sidewalks along the 800 -1300 blocks of Decatur to be smooth, continuous, and accessible. The City will continue the extensive sidewalk repairs underway in the French Quarter. The scope of work planned includes: - Removing and replacing sidewalks along the 800 1300 blocks of Decatur St. Installing Americans with Disabilities Act-compliant curb ramps. Installing access ramps for impacted storefronts / residents during construction. The overall project is approximately 55% completed and is anticipated to be completed in late August / September 2017, weather permitting. City of New Orleans 19

French Quarter Infrastructure (Summary of Planned Street Work) Bourbon Street Major Repairs (Canal – Dumaine) § Remove and replace the existing pavement § Replace and upsize the existing drain lines § Replace the existing water lines § Repair the existing sewer lines § Replacement of existing low pressure gas lines with high pressure gas lines (Entergy) § Replacement/repair of existing underground electrical conduit (Entergy) Repaving and Gutter Bottom Repairs § St. Ann St. (Burgundy – Chartres) § St. Peters St. (Bourbon – Chartres) § Madison St. (Chartres – Decatur) § Chartres St. (Toulouse – St. Peter and St. Ann – Dumaine) § Conti St. (Bourbon – Chartres) Iberville Patching and Repairs § Replacement of concrete white topping at 7 intersections with full-depth concrete pavement City of New Orleans 20

Bourbon St. – Typical Cross Section Canal St. – Dumaine St. Roadway width is 22 -feet wide, total right-of-way 38 ft Composite pavement is an average of 8 inches thick Pavement Condition Index score from survey: Poor/Very Poor Catch Basin Private Drainage Connection Man Hole Brick sidewalk Man Hole Catch Basin Man Hole Brick sidewalk Riverbound on cti e nn Drainage Line (varies between 8 and 30 inches) er at W e us Co Ho n ectio Conn use r Ho Sewe Other Underground Utility NOT TO SCALE 21 Water Line (approx. 12 inches) Sewer Line (approx. 10 inches) Repaved in 2003, 1983 and 1961. Utilities installed in 1928 and have not been updated since.

Bourbon St. – Planning Phase Canal St. – Dumaine St. March 31 - held two planning meetings with Bourbon Street business owners and residents between the 100 – 800 blocks Concerns that were raised: – Construction start time, sequencing, close coordination with utilities, open and transparent communication throughout construction Adjustments that have been made based on stakeholder feedback: – Work hours: construction start time changed from 6 am to 8 am – Sequencing: construction sequencing adjusted based on stakeholder feedback – Communication: Weekly e-mail status updates and bi-weekly in-person progress meetings, “Conversations on the Corner” – Entergy: Ongoing coordination with Entergy Gas to integrate their high pressure gas line and underground electrical conduit work into the project while minimizing resident and business owner impacts – Sanitation: Ongoing coordination with Sanitation – Parking Enforcement: Ongoing coordination with Parking City of New Orleans 22

Bourbon St. – Underground Utility Conditions Canal St. – Dumaine St. Summary § Underground Utilities were last replaced in 1928 by A. P. Boh & Son. § General Rule of Thumb: Replacement of the underground utility line is recommended if you have 2 or more point repairs on that line in a 12 -month period. Drainage § Drain lines vary in size between 8 and 30 inches, average of 12 inches. Current minimum standard is 15 inches. § Full drain line replacement required in all 8 blocks based on damage identified, undersized drainage lines and significant damages. Water and Sewer § 12 inch water line and 8 -12 inch sewer line with a history of leaks. City of New Orleans 23

Bourbon St. – Drainage Deficiencies - Riverside Canal St. – Dumaine St. § 9 sections of damaged drain line requiring drain line point repairs § 4 sections of drain line that have completely collapsed or are blocked requiring full replacement Undersized drain line between Toulouse and St. Peter streets. City of New Orleans Debris filled, broken drain line between Orleans Ave. and St. Ann St. Fragments of a broken and undersized drain line between Iberville and Bienville streets. 24

Bourbon St. – Drainage Deficiencies - Lakeside Canal St. – Dumaine St. § 13 sections of damaged drain line requiring drain line point repairs § 4 sections of drain line have completely collapsed and are blocked requiring full replacement Cracked and damaged drain line between Canal and Iberville streets. § Crushed and deformed drain line between Conti and St. Louis streets. Blocked and undersized drain line between St. Peter St. and Orleans Ave. Replacement and upsizing of the existing drain lines will eliminate standing water and odors, reduce the risk of flooding, protect other underground utilities and the pavement from additional damage and subsidence due to drain line leaks/failure City of New Orleans 25

Bourbon St. – Water Line Deficiencies Canal St. – Dumaine St. § The water lines running underneath Bourbon Street are in Poor condition. § Average of two water line leaks per block of Bourbon St. is repaired each year ( 92 reported leaks repaired in the 8 blocks of Bourbon in the last 10 years) § Water lines are located relatively close to the drain lines and the street surface so that any work on the drain lines and/or pavement will likely cause further deterioration and additional water leaks. § Replacement of the existing water lines and service connections will reduce water leaks and loss of service to businesses, and protect other underground utilities and the street from damage due to water line leaks City of New Orleans Water line leaks can disrupt service to several hundreds of people and businesses depending on the location of the nearest shut off valve, causing economic losses. 26

Bourbon St. –Sewer Line Deficiencies Canal St. – Dumaine St. § The sewer line running underneath Bourbon Street is buried deeper than the drain lines and water lines and is in Fair condition. § Average of two sewer line leaks in this 8 -block stretch of Bourbon St. are repaired each year § A total of 7 point repairs required (an average of almost one per block). The lining of this utility line (in lieu of full replacement) is required, at a minimum, to reinforce this pipe after the point repairs are made. § Repair and lining of the existing sewer lines and service connections will meet SWB sewer system consent decree requirements, reduce sewer leaks and loss of service to businesses, and protect other underground utilities and the street pavement from damage due to sewer line leaks. City of New Orleans Damaged sewer lines may manifest as low spots in the roadway and also full pavement failures. 27

Bourbon St Conceptual Drawing – Mid-Block City of New Orleans 28

Current Project Status – 100 Block (Canal – Iberville) § Work started on this block first, with a full closure of the street beginning on April 24. § Scope of work includes the following: - Removal of existing pavement (Complete) Installation of new high pressure gas line by Entergy (Complete) Installation of new drain lines (Complete) Installation of new water main line (Complete) Installation of new underground electrical conduit by Entergy (Ongoing) Connection/repair of water, gas, electric, sewer service connections (Ongoing) Repair/lining of sewer line (Ongoing) Installation of new drainage catch basins and repair/installation of drainage collector lines underneath the sidewalks (Not started yet) Repaving the street and permanent repair of sidewalks (Not started yet) Installation of the bollard system at the intersection at Canal St (Not started yet) Ø This block is currently scheduled to re-open to pedestrian traffic mid-August. Ø This block is currently scheduled to re-open to vehicular traffic on or before August 29. City of New Orleans 29

Current Project Status – 300 Block (Bienville - Conti) § Work started on this block next, with a full closure of the street beginning on May 15. § Scope of work includes the following: - Removal of existing pavement (Complete) Installation of new high pressure gas line by Entergy (Done Prior to Start of Work) Installation of new drain lines (Ongoing) Installation of new water main line (Ongoing) Installation of new underground electrical conduit by Entergy (Ongoing) Connection/repair of water, gas, electric, sewer service connections (Ongoing) Repair/lining of sewer line (Not started yet) Installation of new drainage catch basins and repair/installation of drainage collector lines underneath the sidewalks (Not started yet) Repaving the street and permanent repair of sidewalks (Not started yet) Installation of the bollard system at both ends of the block (Not started yet) Ø This block is currently scheduled to re-open to pedestrian traffic early September. Ø This block is currently scheduled to re-open to vehicular traffic on or before September 30. City of New Orleans 30

Current Project Status – 200 Block (Iberville - Bienville) § Work started on this block with a full closure beginning on July 5. § Scope of work includes the following: - Removal of existing pavement (Ongoing) Installation of new drain lines (Ongoing) Installation of new water main line (Ongoing) Installation of new high pressure gas line by Entergy (Not started yet) Installation of new underground electrical conduit by Entergy (Not started yet) Connection/repair of water, gas, electric, sewer service connections (Not started yet) Repair/lining of sewer line (Not started yet) Installation of new drainage catch basins and repair/installation of drainage collector lines underneath the sidewalks (Not started yet) Repaving the street and permanent repair of sidewalks (Not started yet) Installation of the bollard system at the intersection at Canal St (Not started yet) Ø This block is currently scheduled to re-open to pedestrian traffic mid-October. Ø This block is currently scheduled to re-open to vehicular traffic on or before October 26. City of New Orleans 31

Top 5 Lessons Learned 1. The aggressive project schedule put almost every activity on the critical path, with almost no time built into the schedule for rain delays. – – June 2017 was third wettest month on record, with over double the average annual rainfall 15 work days have been lost so far due to weather delays Unable to chlorinate new water line and complete drain line excavation until rainwater is removed. City of New Orleans Pumping out rainwater from the trench for the new drain lines 32

Top 5 Lessons Learned 2. The exact locations and size of almost all of the utility lines underneath Bourbon St are either missing or inaccurately depicted on our available as built plans. – – – Exploratory trenching in multiple locations in each block is the only reliable way to verify where the utility lines are buried, how deep they are buried, and how big they are. A conventional design-bid-build process would have resulted in an excessive amount of change orders and lost time during construction. 3 work days have been lost due to necessary exploratory trenching to support field design and safe construction, but have had no major water, sewer, gas, or electrical outages due to damage during construction. Have experienced some limited AT&T service outages due to a line that was damaged during excavation work in the 100 block that have been resolved. City of New Orleans Typical Design Section (Everything shown in Red was not located on existing plans and was found during exploratory trenching) 33

Top 5 Lessons Learned 3. Space underneath Bourbon St is even more limited than anticipated to support the installation of new underground utility lines that are in most cases larger to meet current design standards. – – – Due to conflicts underground with multiple utility lines in a very limited space, there are no straight, standard utility line installations. Special utility line installations take longer and cost significantly more (3 -4 times as much) than originally anticipated. 8 additional work days have been needed so far to resolve unforeseen sight conditions (i. e. , utility conflicts with off-sets, siphons, custom-built manholes, and other engineering measures. ) Drainage Siphon – intersection of St and Iberville Bourbon City of New Orleans Drainage Siphon – mid-block on 100 block of Bourbon St Custom-made Drainage Connection – intersection of Bourbon St and Canal 34

Top 5 Lessons Learned 4. The condition of the underground utility lines/duct banks is even worse than anticipated and this is our one opportunity to get it right. – – Discovered sewer service connections from businesses connected to the drain lines and grease globs in the drain lines. This is a violation of the sanitary code and we are dealing with fixing these and in some extreme cases have had the businesses fined to get in compliance. These service connections will be cleaned and connected to the sewer main as appropriate. Discovered roof drain lines from buildings terminating underneath the street, but not connected to the drainage system this is prevalent in about 20% of the businesses (in some cases allowing runoff to flow into utility manholes). This is a violation of the plumbing code. These roof drain lines will be connected to the new drain lines. Currently, in some cases, the nearest closure valve for the water lines is located on N Rampart St (3 blocks away). Installing additional water valves to allow work to install a new water service connection for a business or address a leak on a block to only impact service on that specific block instead of multiple blocks as is currently the case. 11 work days have been lost do to unforeseen site conditions City of New Orleans 35

Top 5 Lessons Learned 5. Continuous outreach during all phases of the project to set expectations, immediately address concerns, and communicate changes as they occur on site is critical to our success. - Bi-weekly 10 am Thursday “Conversations on the Corner” meetings with businesses and residents on site. Weekly project updates distributed via email to over 350 stakeholders. Dedicated Bourbon St. project webpage on roadwork. nola. gov. Flyers/door hangers distributed prior to planned service connection work. Conversations with individual businesses and property owners as issues come up. News releases for temporary intersection/street closures distributed as needed, often weekly. City of New Orleans 36

Current Project Status – Summary § Design for remaining blocks is ongoing. § Cooperation between DPW, SWB, Entergy, and AT&T is ongoing with standing meetings twice weekly and daily/hourly coordination. § Communication/Outreach with stakeholders is also ongoing. § Alternative arrangements for garbage collection on blocks where the street is closed in place and being monitored by Sanitation. § Continuous noise and vibration monitoring. - City of New Orleans Only one instance where threshold for vibration was exceeded (5/16 on 300 block). Work was immediately shut down and work plan was modified. 37

Agenda III. Drainage System Maintenance City of New Orleans 38

What was the amount and source of dollars budgeted in 2017 for catch basin replacements and repairs, clean-outs, and drainage point repairs? § We had $2. 7 M budgeted in one time Hurricane Isaac drainage point repairs § $3 M budgeted in BP Funding § $300 K – In maintenance funding § Total $6 M City of New Orleans 39

How has the Department of Public Works used the budgeted money? § § A project utilizing $2. 7 M in Hurricane Isaac D-CDBG funding to complete drainage point repairs is currently in the bid phase. § Pre Bid Meeting is scheduled for 08/10/17 at 2: 30 pm and bids will open August 24 th. § A total of 109 drainage point repairs are expected to be completed in the next 12 months. $3 M in BP funding was allocated in the 2017 DPW budget specifically to complete drainage point repairs, rebuild broken catch basins, and replace missing drainage catch basin covers. § An environmental review is currently underway and is expected to be completed by mid-Sep. § After the environmental review is complete, the project will be advertised for bid, and construction is expected to begin before the end of the year. § Expect to complete an additional 50 -70 drainage point repairs in the next 12 months using this funding source. § $400 K was used to replace catch basin covers and rebuild broken catch basins § Recently an additional $500 k is being proposed for transfer from the DPW personnel budget to the DPW other operating budget (ordinance in layover period). Intend to use $300 k for additional drain point repairs and the other $200 k for striping and street maintenance. City of New Orleans 40

How has the Department of Public Works used the budgeted money? § Work currently in progress using available funding: o 10 drainage point repairs in progress o On track to replace 75 catch basin lids by the end of this week. Garbage Corral 605 S. Hennessey St. 100 La Salle St. Iberville St. City of New Orleans 41

How many catch basins have been cleaned and repaired or replaced and how many drainage point repairs have been completed since January 1, 2017? § DPW deploys 3 -5 vacuum truck crews M-F to clean in front of and unclog drainage catch basins and flush drain lines. § So far this year, under our maintenance program, DPW has: o Cleaned in front of 3, 990 drainage catch basins o Unclogged an additional 3, 272 drainage catch basins o Flushed over 61 miles of drain lines o Replaced 75 broken catch basins and covers o Completed 2 drainage point repairs – an additional 10 underway to be completed in next 30 days Garbage Corral Iberville St. City of New Orleans 42

What are the remaining number of catch basin replacements, repairs, or clean-outs and drainage point repairs documented (through 311 and DPW)? § As of July 1, 2017, there were a total of 3, 374 open service requests in 311 related to drainage/street flooding. Of these, it is estimated that: o o o 2, 478 are for clogged catch basins 350 are for missing catch basin covers 546 are for damage catch basins DPW is tracking approx. 200 potential drainage point repair locations from 311 Capital projects in construction also address drainage issues § An average of 64 new 311 drainage/street flooding service requests are generated every month City of New Orleans 43

Additional Drainage Improvements Citywide Completed in 2017 § § § South Miro (Calhoun to Dead End) St. Bernard Ave. (Filmore Ave. to Robert E Lee Blvd. ) Lacour Monique (Rue Colette to Rue Delphine) SWB – French Quarter / CBD Contract 2015 Oretha Castle Haley Blvd. (St. Andrew St. to Calliope St. ) Gravier St. Bernard Ave. City of New Orleans 44

Hazard Mitigation Projects - $150 M § In addition to drainage system maintenance work, there are 8 FEMA HMGP funded capital projects intended to improve the performance of the drainage system in flood-prone areas in the City. § Pontilly – Bid/Award phase § Hagan-Lafitte (Bayou St. John) – 90% design phase § Mirabeau Water Garden – 90% design phase § St. Roch – 60% design phase § Lakeview – 60% design phase § Broadmoor (Phase 1) – 60% design phase § Broadmoor (Phase 2) – awaiting 60% design submittal § Academy Park – 30% design phase City of New Orleans 45

City’s Ability to Handle Rain and Flood Waters § Operate on 25 Cycle or 60 Cycle Power § Additionally, 15 Drainage Pumping stations also have permanent backup generators § The system is capable of pumping 1 inch of rain water for the first hour and ½ inches thereafter. § Sequence of events: July 22, 2017 – Approx. 1: 30 p. m. Rainfall begins – Approx. 3: 00 p. m. Rainfall ends – Approx. 7: 00 p. m. Water cleared in all underpasses City of New Orleans 46

July 22, 2017 Rainfall Totals Over Approx. 1. 5 Hours § Peak Load: G#1: 4, 456 kw. G#5: 17, 910 kw Total: 22, 366 kw. DPS #2 DPS #3 DPS #4 444 N Broad 2251 N Broad 5700 Warrington Dr Mid City St. Bernard Gentilly 3. 94 in. 3. 09 in. 4. 41 in. DPS #6 DPS #7 Central 345 Orpheum Lakeview 5741 Orleans & Marconi City Park 8800 S Claiborne Hollygrove 4. 06 in. 4. 69 in. 2. 90 in. City of New Orleans 47

Stay Connected With Us Construction Hotline: 504. 658. ROAD (7623) Construction E-mail: roadwork@nola. gov Facebook. com/roadwork. NOLA City of New Orleans @roadwork. NOLA We have also joined Next Door!

SWB Response to OIG Report on Lead I. Overview of Lead II. Communications to the Public III. Long-Term Strategy City of New Orleans 49

SWB Response to OIG Report on Lead I. Overview of Lead § New Orleans drinking water is safe § SWB is aware of potential risks associated with lead exposure § SWB is fully compliant with all state and federal rules, processes and laws § SWB is heavily regulated and monitored by State Health Dept. and EPA who set state and federal standards for drinking water § SWB’s has never been issued any citations or violations related to lead or lead service lines City of New Orleans 50

SWB Response to OIG Report on Lead I. Overview of Lead § SWB employs a variety of approved methods to ensure constant, safe and high quality water § § City of New Orleans Sampling according to state and federal law Implementation of corrosion control chemicals Safe replacement of public lead service lines Proactive public engagement on lead 51

SWB Response to OIG Report on Lead I. Overview of Lead § EPA mandates SWB test 80 addresses (50 East Bank / 30 West Bank) § In 2016, SWB tested 107 addresses § Only 2 addresses found above EPA action level § SWB informed residents and replaced lead lines § SWB fully compliant with EPA Lead and Copper Rule § EPA regulations state that 90% of homes sampled must have no greater than 15 ppb of lead in water. § East Bank 7 ppb / West Bank 3 ppb City of New Orleans 52

SWB Response to OIG Report on Lead I. Overview of Lead § SWB’s water pumped to Carrollton and Algiers Water Plants from MS River where it is purified and filtered § SWB’s applies an approved corrosion control treatment to the water to prevent lead from leaching into water § Water is pumped through over 1, 600 miles of pipes to more than 100, 000 service connections § To ensure water is safe, SWB continually tests and monitors water quality throughout purification and distribution process City of New Orleans 53

SWB Response to OIG Report on Lead I. Overview of Lead City of New Orleans 54

SWB Response to OIG Report on Lead I. Overview of Lead § Lead pipe was industry standard for decades § Some water service lines from SWB’s utility water main under the street are made of lead § SWB does not have full inventory of pipes § SWB replaces public lead service lines when discovered § Lead lines on private property are property owner’s responsibility City of New Orleans 55

SWB Response to OIG Report on Lead II. Communications to Public § SWB provides timely public communications about partial replacement of lead service lines and steps residents can take to reduce risk of lead exposure § SWB provides free water testing to all customers who request it § We encourage homeowners to replace privately owned lead service lines § Multi-platform communications strategy includes: online, direct mail, newsletter, social media, neighborhood engagement, educational brochures, hotline and email City of New Orleans 56

SWB Response to OIG Report on Lead II. Communications to Public § City of New Orleans What to do when lead service line replaced: § Run cold water at each faucet for 5 min. , one at a time, starting with the faucet closest to water meter. This includes outside faucets. § After flushing, clean faucet’s aerators where lead particles may be trapped. Unscrew aerator from faucet tip, rinse and replace. Continue flushing for at least a month, at one faucet, for 10 min. before using the water for drinking and cooking after the repair has been completed. § Have a Licensed Master Plumber inspect your service line from the meter to your home. If its lead, we suggest you have it replaced. § SWB offers free water testing. Contact S&WB’s Water Quality Lab at (504) 865 -0420 or Water. Info@swbno. org. § Consider obtaining an NSF-certified water filter that is rated to remove lead. These can be purchased at local retail outlets or hardware stores. § Visit SWB or EPA website for more tips on reducing lead § For more information call 52 -WATER or 658 -ROAD 57

SWB Response to OIG Report on Lead II. Communications to Public § City of New Orleans SWB is incorporating notices of partial lead service line replacement into communications plan for City’s $2. 4 B Capital Improvement Program to repair 400 miles of streets and subsurface infrastructure 58

SWB Response to OIG Report on Lead III. Long-Term Strategy - Challenges § Older cities like New Orleans are beginning to address concerns over lead § City & SWB developing a long-term strategy that encompasses evolving best practices in our highly regulated industry § To replace lead lines on private property, a host of legal, financial and operating policies must be developed in collaboration with public and private stakeholders City of New Orleans 59

SWB Response to OIG Report on Lead III. Long-Term Strategy - Challenges § SWB does not have legal authority to pay for replacement of privately owned lead lines or right-of-entry to make any replacements § Legal and policy barriers currently exist complicating establishment of any customer assistance programs that might utilize funds collected through water service rates paid by SWB’s ratepayers to finance private lead line replacements § SWB service a community in which approx. 27% of population has annual income below federal poverty level City of New Orleans 60

SWB Response to OIG Report on Lead III. Long Term Strategy § SWB researching whether legislation is necessary at state level to address affordability programs in clear, unambiguous terms § Coordinating with American Water Works Association, Association of Metropolitan Water Agencies, water industry subject matter experts and other public water utilities to further advance strategies to clear regulatory and financial hurdles with goal of reducing impacts of lead in New Orleans City of New Orleans 61

SWB Response to OIG Report on Lead III. Long Term Strategy § SWB is using GIS mapping to develop inventory of all water service lines § Will allow SWB to better plan for future lead service line replacements and better facilitate customer communications to encourage them to replace private lead service line § To date, over 3, 000 service lines recorded with 800 found to be composed of lead § City of New Orleans Through course of $2. 4 B CIP, SWB will work to provide customers 45 days’ notice if a lead service line previously identified will be replaced and educational material to take proactive measures to protect themselves 62

SWB Response to OIG Report on Lead III. Long-Term Strategy § SWB offers free water testing and will offer water testing kits immediately after lead service line replacement and provide timely results so customers can take steps to protect themselves from possible temporary lead exposure § At this time, City/SWB investigating how a water filter program for those addresses experiencing temporary elevations in lead might be financed and implemented § Researching if financial resources are available from Drinking Water State Revolving Fund for lead service line replacement on private property. City of New Orleans 63

SWB Response to OIG Report on Lead III. Long-Term Strategy § SWB pursuing establishment of a 501(c)(3) nonprofit foundation to possibly solicit philanthropic funding to support a water filter program § SWB coordinating with City Hall Lead Remediation Working Group of 13 City departments and agencies which is establishing an inventory of all previous and ongoing lead remediation efforts to reduce the risk of lead exposure from all sources (air, soil, water, paint) throughout New Orleans City of New Orleans 64