Kaizen the Japanese philosophy of continuous improvement Loosely

• Kaizen (改善) - the Japanese philosophy of continuous improvement • Loosely translated, the principle of Kaizen means “change for the better”

Key Elements of Our Strategy: • Staying true to our Departmental Mission, Foundation Goals, and Core Values • Leveraging our size to obtain economies of scale • Maintaining services that are recognized as essential and of high quality • Eliminating duplicate or low priority services and activities

Key Elements of Our Strategy: • Avoiding short-term reductions that might have long-term cost or quality implications • Introducing more centralization and greater sharing of resources as appropriate • Utilizing advanced technologies that add value and achieve efficiencies of operation • Changing the culture to engage more people in the process

The First Step in the LEAN Process: September 2008 Through Brainstorming & Focus Groups with Department Staff, we identified wasteful practices or products as a continuous process – Residential Services – Dining Services – Shriver Center – Marcum Conference Center & Miami Inn – University Bookstores

Focus Group Results: • 25 focus groups • 220 staff members • Survey sent to all 700 HDGS staff asking for any additional input – 527 comments/suggestions received by the end of October 2008

Results of Focus Groups November 2008 • Focus group results distributed to subcommittees to narrow down/combine into like suggestions – Action steps developed • Monthly or bi-weekly meetings • Institute savings ASAP

Non-requested Service • “Discontinue providing bottled water in each hotel room. Provide a water cooler in each lobby for guest use. ” – Bottled water was discontinued on 1/1/09. This produced a savings of $16, 098 last year. The feasibility of water coolers is being researched.

Savings Through Adjustments in Hours of Operation Fall 2009 • Dining Services – – Closed Hamilton Dining Center on Saturdays • Savings of. 75 FTE – Closed Hawksnest at Lunch • Savings of. 75 FTE • Shriver Center – – Closed Haines Food Court at 10: 30 pm one more night per week (rather than 3: 00 am) – Closed Spring Street Market at 3: 30 am rather than 7: 00 am (opened Tuffy’s at 6: 30 am due to customer demand) • Savings of 1 FTE

Savings Through Adjustments in Hours of Operation Spring 2010 • Dining Services – Closed Hamilton Dining Center on Sundays Closed Hydrations on the weekends Closed Encore (in Scott Dining Center) at 3 pm on Fridays (rather than 9 pm) Shifted the hours of Bell Tower Place from to 8 am-8 pm Monday-Friday (rather than 7 am-7 pm) – Extended the hours of Dividend$ to 7: 45 am-4 pm Monday-Thursday and 7: 45 am-2: 30 pm Friday (rather than 7 am-2: 30 pm) – Removed the Uncle Phil’s Deli from the Greystone Market – – • Shriver Center – – Extended the hours of meal plan use in the Haines Food Court • Monday –Thursday students can now use their meal plans in the morning from 8 am-11: 30 am (rather than 8 am-10: 30 am) • Friday they can now use their meal plans the entire day without a break in service • Increased customer count of 8, 153 and revenue of $45, 007. 45

Savings Through Effective Purchasing Strategies • Change in disposable products used (also sustainable) – – napkins on tables – cornstarch clear cups in food services in One Eight 09 and catering – food service plates made of bamboo and sugarcane – also negotiated mid-year for better prices • Savings for FY 10 projected to be $123, 000

Savings Through Effective Purchasing Strategies • State of Ohio Convenience Consortium – – Purchasing for convenience stores on campus – Estimated savings $30, 000 department wide for FY 10 – Ohio University, University of Akron and Miami

Savings Through Effective Purchasing Strategies • Provista Group - GPO – Group purchasing - • department wide savings $100, 000 in first year – Most recent - Tyson purchased through Provista • Increased volume based discount from. 65% to 1. 15% – Shriver Center benefits – • Purchases through CSC and Provista will save additional $35, 000 this calendar year • less invoices and deliveries per year for Shriver Center staff – consolidation of services

Collins Hall vs. Mc. Bride Hall Steam Energy Savings Collins Thermostatic Valve & Steam Trap Upgrade Winter Break Comparison Dec. ‘ 08 – Jan. ‘ 09 Steam Useage 1, 800, 000 1, 600, 000 1, 400, 000 1, 200, 000 1, 000 800, 000 600, 000 400, 000 200, 000 0 1, 646, 267 lbs 1, 110, 008 lbs Collins Hall Dec. ‘ 09 - Jan. ‘ 10 Steam Useage 1, 800, 000 1, 600, 000 1, 400, 000 1, 200, 000 1, 000 800, 000 600, 000 400, 000 200, 000 0 379, 782 $7, 341 730, 226 lbs Collins Hall Mc. Bride Hall Collins Savings in Lbs: Total Monetary Savings: 1, 618, 095 lbs Mc. Bride Savings in Lbs: Total Monetary Savings: Collins Total Project Cost: Project Payback: $46, 582 2. 1 years Mc. Bride Hall 28, 172 $565

Meal Plan Marketing to Off Campus Students Held focus group to gather information Offered savings voucher booklets Email / My. Card / Flyers Set up tables in retail locations – staffed with office students • Results as of December 2009 – • • • 177 new meal plan customers • $486, 510 additional deposited in accounts

Energy Savings Through Student Engagement • The Improved Energy Efficiency sub -committee • providing behavior modification type programs in conjunction with the Residence Life staff. • Challenging to change a culture- must be done through education, training, consistent messaging

Total Utility Cost for Heritage Commons $101, 560 $119, 716 Steam Chilled Water Sewer Electricity $26, 403 $23, 103 $20, 506 Total Utility Cost: $291, 286

Energy Savings Through Student Engagement • Electrical switch plate covers • in each Residence Hall Room

Energy Savings Through Student Engagement Students, • Go GREEN – turn off the STEAM! As you prepare to leave your residence hall room for the Thanksgiving Break, please take a moment to SAVE ENERGY by turning OFF the heat to your room. Depending on the type of heater valve located in your room (see heater/HVAC signage in room) , simply: • turn the round, black/brown hand valve (located under the heater) to the RIGHT to the OFF position; OR… • turn the round, white dial valve (range 0 -6 located next to the heater) to the “ 0” (zero) position; OR… • turn down your wall thermostat to the LOWEST possible setting. • By taking just a couple of moments to turn off your room heater, you will help save almost 17% off the steam energy utilization for November! Go GREEN – turn off the STEAM!

GO GREEN – TURN OFF THE STEAM! Total Steam Utilization Encompassing All Residence Halls December-January ‘ 08 -’ 09 vs. ‘ 09 -’ 10 Steam Savings 39, 000 38, 535, 429 lbs Total Monetary Savings 760, 000 38, 000 $743, 828 740, 000 37, 000 35, 117, 797 lbs 36, 000 700, 000 35, 000 680, 000 34, 000 660, 000 2008 -2009 -2010 Total Savings in Lbs: Total Monetary Savings: $677, 400 720, 000 2008 -2009 3, 417, 632 Lbs $66, 428 2009 -2010

Energy Savings Through Student Engagement

LEAN Operational Philosophies • Savings/Generating Revenue/Educating – Together all these ideas create a portrait of imaginative, hard-working staff who are determined to be inventive – Determined to be successful in savings, development of new revenue streams, educating themselves and those around them – co-workers, students, customers