IKEA Social Media Jasper van den Dungen Merijn

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IKEA & Social Media Jasper van den Dungen Merijn Suijkerbuijk Lotte Winkel Lars Lommers

IKEA & Social Media Jasper van den Dungen Merijn Suijkerbuijk Lotte Winkel Lars Lommers

Discussion Points � What � IKEA are Social Media? & Social Media � Opportunities

Discussion Points � What � IKEA are Social Media? & Social Media � Opportunities

Social Media �A collective noun for all the internet applications that allow to share

Social Media �A collective noun for all the internet applications that allow to share information in a user-friendly way.

Strengths and weaknesses Strengths: very timely the viral effect the wisdom of the crowd

Strengths and weaknesses Strengths: very timely the viral effect the wisdom of the crowd Weaknesses: good initiatives can miscarry bad publicity not always reliable

IKEA � History � � Founded in 1943 INGKA Holding BV First store in

IKEA � History � � Founded in 1943 INGKA Holding BV First store in 1958 Europe: 1970 s � Products � � � Furniture Houses, flats Family Mobile

IKEA � Manufacturing � � Suppliers in 50 countries 2/3 from Europe, 1/3 from

IKEA � Manufacturing � � Suppliers in 50 countries 2/3 from Europe, 1/3 from Asia � Social � � � Initiative UNICEF & Save The Children ECOSOC, New York 16. 7 million Euros

IKEA � Figures � � � Profit: 2. 5 Billion Euros Turnover: 23 Billion

IKEA � Figures � � � Profit: 2. 5 Billion Euros Turnover: 23 Billion Euros The top 5 countries: Germany 16% � United States 11% � France 10% � United Kingdom 7% � Italy 7% �

IKEA & Social Media � Fansite � Virtual � Social planners networking � Twitter

IKEA & Social Media � Fansite � Virtual � Social planners networking � Twitter � Online catalog

IKEA & Social Media � Fansite ◦ Ikeafans. com ◦ 130, 000 fans and

IKEA & Social Media � Fansite ◦ Ikeafans. com ◦ 130, 000 fans and followers � Virtual planner ◦ Plan an entire room ◦ Ties directly to purchases

IKEA & Social Media � Social Networking ◦ Facebook, ◦ IKEA USA, 84, 000

IKEA & Social Media � Social Networking ◦ Facebook, ◦ IKEA USA, 84, 000 fans ◦ Europe � Twitter ◦ Direct customer contact ◦ Not very popular ◦ Corporate strategy and social media guidelines

IKEA & Social Media � Online catalog ◦ Interactive ◦ Send and print specific

IKEA & Social Media � Online catalog ◦ Interactive ◦ Send and print specific pages

Opportunities � Marketing Mix � Advertising � Social Media

Opportunities � Marketing Mix � Advertising � Social Media

Advertising

Advertising

Advertising

Advertising

Opportunities � Marketing Mix � Advertising � Social Media

Opportunities � Marketing Mix � Advertising � Social Media

Quinny � 74% Mothers thrust real-life recommendations � 96% <30 use social media �

Quinny � 74% Mothers thrust real-life recommendations � 96% <30 use social media � Generation Y � “Register and receive a free buggy!”

Hot or Not � Origin of Facebook Face. Mash

Hot or Not � Origin of Facebook Face. Mash

Hot or Not

Hot or Not

Thank you for your attention! Are there any questions left?

Thank you for your attention! Are there any questions left?