Hospitality and Tourism Final Exam Review Game D

Hospitality and Tourism Final Exam Review Game

D. 16 There are _______ different career clusters, representing more than 79 different career pathways to help students navigate their way to greater success in college and career. a. 10 b. 12 c. 14 d. 16

B. Cluster Hospitality and Tourism is a _______. a. Pathway b. Cluster c. Career d. Attraction

A. Clinics Which of the following is NOT included in Hospitality and Tourism? a. Clinics b. Restaurants c. Lodging d. Attractions

B. Management Hospitality and Tourism encompasses the ________, marketing and operations of restaurants and other food services, lodging, attractions, recreation events and travel related services. a. Payments b. Management c. Maintenance d. Tourism

D. Logo A unique symbol that represents a company or organization. a. File b. Symbol c. Picture d. Logo

B. $1 Trillion How much money is generated each year in the US just by our own nation in the Hospitality and Tourism industry? a. $100 trillion b. $1 trillion c. $100 billion d. $1 billion

A. True Businesses in the Restaurants and Food/Beverage Services can be located inside other businesses, like TMS' school cafeteria. a. True b. False

B. Movies Which of the following is NOT one of the categories mentioned in the Recreation, Amusement, & Attractions pathway? a. Spectator Sports b. Movies c. Entertainment d. Attractions e. Participatory Sports

C. Travel Package A trip that includes several segments of the hospitality industry, such as transportation, lodging, meals, and entertainment. a. Destination Package b. Tourist Trap c. Travel Package d. Travel Plan

C. All of these choices are true Which of the following is true of the Hospitality and Tourism industry? a. Meeting the needs of guests with kindness and goodwill b. Important to the US economy c. All of these choices are true d. Provides services to people away from home.

D. 8 The Hospitality and Tourism industry provides 1 in ______ jobs in the USA. a. 2 b. 4 c. 6 d. 8

B. Restaurant and Food/Beverage Which Pathway is this: Businesses that prepare food for customers? Can be Casual, Fancy, Large, or Small. A. B. C. D. Travel and Tourism Restaurant and Food/Beverage Recreation, Amusement & Attractions Lodging

D. Lodging Which Pathway is this: Businesses that provide overnight accommodations? a. Travel and Tourism b. Restaurant and Food/Beverage c. Recreation, Amusement & Attractions d. Lodging

A. Travel and Tourism Which Pathway is this: Business that physically moves people from 1 place to another. a. Travel and Tourism b. Restaurant and Food/Beverage c. Recreation, Amusement & Attractions d. Lodging

D. Transmission Communication is the _________ of information and feelings from one person to another. a. Sending b. Variance c. Communicating d. Transmission

B. Interpersonal Skills ___________ is the ability to interact smoothly and productively with other people. a. Reaching out b. Interpersonal skills c. Communication d. Personification

D. Interests Those things that capture your attention and you are willing to spend time on. a. Values b. Work Values c. Preferences d. Interests

D. Direct Communication There are 3 kinds of interpersonal skills. Which of the following is NOT one of them? a. Verbal communication b. Nonverbal communication c. Electronic communication d. Direct communication

A. Customer Promotions Which of the following is NOT part of, “The Heart of Hospitality” a. Customer Promotions b. Customer c. Customer Needs d. Satisfying Customer Needs

B. Service An activity that is done for another person. a. Customer service b. Service c. Value d. Interest

E. All Customer service includes which of the following experiences: a. Performance of the staff b. Courtesy of the staff c. Cleanliness of the property d. The way customers are treated e. All of these choices are part of the total customer experience

D. Poor Service ___________ is the number 1 reason that customers do not return to a business. a. Lack of cleanliness b. Overcrowding c. Poor management d. Poor service

A. Fixed Which type of menu offers the same foods every day? a. Fixed b. Cycle c. Market d. Hybrid

C. Market Which type of menu changes with the availability of seasonal products? a. Fixed b. Cycle c. Market d. Hybrid

B. Cycle Type of menu in which foods change daily for a set period of time and at the end of that time, the menu repeats itself. a. Fixed b. Cycle c. Market d. Hybrid

D. FOH Refers to the area in a hospitality business that guests usually see. a. Dining Area b. Hostess Area c. Back-of-the-House d. Front-of-the-House

C. Server Which of the following staff members do NOT belong to the back-of-the-house staff? a. Chef b. Expediter c. Server d. Dishwasher

A. Sous-Chef Who is second-in-command in the kitchen? a. Sous-Chef b. Chef c. Cook d. Dishwasher

A. Values Your personal evaluation of what is important to you. a. Values b. Interests c. Skills d. Hobbies

A. No Business If there were no customers there would be ___________. a. No business b. No money c. No employees d. No fun

D. Specialty Accommodations What of following is NOT one of the 4 categories of lodging businesses? a. Full-Service Hotels b. Limited-Service Properties c. Economy/Value inns d. Specialty Accommodations e. Institutional Housing •

C. Full Range Full service hotels provide a(n) __________ of services. a. Average amount b. A lot c. Full range d. Small amount

D. Concierge A hotel staff member who helps guests make arrangements for entertainment and shows and dinner reservations. a. Font Desk Assistant b. Hotel Manager c. Operator d. Concierge •

C. 5 There are ______ types of Full Service Hotels. a. 1 b. 3 c. 5 d. 7

B. Luxury Hotel Which type of Full Service Hotel provides the highest level of amenities, service, room furnishing, public spaces and technology? a. Convention Hotel b. Luxury Hotel c. Resort Hotel d. Extended-Stay Hotel

A. Resort Hotel Which type of Full Service Hotel caters to the vacationer or leisure traveler? a. Resort Hotel b. Extended-Stay Hotel c. Luxury Hotel d. Condominium Hotel

C. Suite Has more than 1 room and the decor is more like a home with a kitchen, living area and bedroom. a. Hotel b. Resort c. Suite d. Inn

D. Two How many Limited Service Properties are there? a. Five b. Four c. Three d. Two

B. Continental Limited Service Hotels may offer _________ breakfasts. a. Big b. Continental c. Special d. Centennial

D. All Budget Hotels are also called __________. a. Economy hotels b. Economy motels c. Budget motels d. All of these choices are correct

B. B&B The type of Special Accommodation for guests that are looking for personal service and charming locations. a. Lodge b. Bed and Breakfast Operation c. Conference Center d. Hostel

C. Hostel An inexpensive place to stay where sleeping rooms, bathrooms and kitchen facilities are shared. Sometimes you have to perform chores as part of your payment. a. Lodge b. Campground c. Hostel d. Bed and Breakfast

B. False Campgrounds are NOT part of Special Accommodations. a. True b. False

A. True Institutional Housing includes Dormitories and Senior housing. a. True b. False

A. Dormitory Large sleeping area filled with beds for many guests, bathroom facilities are shared. a. Dormitory b. Campground c. Bed and breakfast d. Lodge

D. Customer Services Which of the following is NOT one of the 4 areas in the Housekeeping Division Chart: a. Guest rooms b. Public areas c. Laundry d. Customer Service