Communications Technology Services John Hoffman Director June 27

Communications Technology Services John Hoffman, Director June 27, 2013

Agenda Communications Technology Services Overview Legislative Update MPLS Initiative Continuity of Operations/Continuity of Government Texas Public Safety Broadband Program Marketplace Contracts/RFOs 2 DIR Technology Forum | June 27, 2013

Communications Technology Services Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice and data solutions to more than 700 state and local government agencies • Local Voice Services • Long Distance Voice Services • Data Services • Wireless Services 3 DIR Technology Forum | June 27, 2013

Key CTS Objectives Deliver thought leadership for the state and all DIR customers Create and implement solutions that reduce costs and maximize productivity Provide value-added support services at the highest levels of quality 4 DIR Technology Forum | June 27, 2013

TEX-AN NG – Vendors & Services Local Voice Services Vo. IP (Voice over Internet) Long Distance (in/out) Internet Metro Ethernet MPLS Private Line VPN SOHO Local Voice Services Vo. IP (Voice over Internet) Long Distance (in/out) Internet Metro Ethernet MPLS Private Line SOHO Local Voice Services Wireless Broadband Internet Fixed Satellite SOHO 5 DIR Technology Forum | June 27, 2013 Internet Metro Ethernet MPLS Private Line Internet Metro Ethernet SOHO Wireless Broadband Vo. IP (Voice over Internet) Long Distance (in/out) Internet Vo. IP (Voice over Internet) Internet SOHO Fixed Satellite

TEX-AN Orders and Customers Monthly Orders Processed TEX-AN Customers 1000 450 900 400 800 3/1/13 807 410 368 350 # OF ORDERS 700 Linear(# OF ORDERS) 600 300 238 250 255 200 500 141 136 150 400 100 MAY 2013 MAR 2013 JAN 2013 NOV 2012 SEPT 2012 JUL 2012 MAY 2012 MAR 2012 JAN 2012 NOV 2011 SEP 2011 300 6 9/1/11 752 DIR Technology Forum | June 27, 2013 50 5 6 0 Local Government Other Entities Count State Count Education Count

Telecom Solutions Team The Telecom Solutions group helps customers with their TEX-AN questions, orders and quotes. The focus of this group is to: 4 Answer questions regarding Tex-AN NG services 4 Assist customers with obtaining quotes 4 Assist customers with placing their TEX-AN orders Contact the Telecom Solutions Group at: Telecom. solutions@dir. texas. gov or 1 -877 -472 -4848 option 4 7 DIR Technology Forum | June 27, 2013

Strategic Client Solutions Team Customers look to CTS to provide considerations and alternatives to telecom and network challenges. DIR has broadened our Customer Solution effort by offering customers access to telecom specialist in the CTS team. The focus of this group is to: 4 understand the different Tex-AN NG technologies 4 know the contract avenues available 4 understand the situation and risk factors 4 consult and collaboratively develop solutions 4 provide comprehensive DIR perspective 8 DIR Technology Forum | June 27, 2013

Network Security Operations Center (NSOC) Statewide Security Operations • Monitoring and Alerting • Incident Response Support Administers Statewide shared resource for infrastructure and security • • Intrusion Detection and Prevention • Controlled Penetration Testing Security Monitoring and Analysis • IP Vulnerability Scan Security Alerting • Web Application Vulnerability Scan DDOS Mitigation • Vulnerability Remediation Verification Inter-Agency and Intrastate coordination 9 DIR Technology Forum | June 27, 2013 Communications Technology Services

Technology Bills of Interest Click the Technology-Related Bills item in the What’s New section of the DIR Home Page Or link directly to http: //www. dir. texas. gov/pubs/ Pages/83 rd. Legislature. aspx 10 DIR Technology Forum | June 27, 2013

DIR Sunset Bill (HB 2472) Agency Continuation (8 years – 2021) Board Oversight Advisory Support Evaluate and Report on costs/cost savings annually Strengthened Ethics and Conflict of Interest provisions Establish “Procurement Coordination Committee” Procedures, Policies, and Reporting 11 DIR Technology Forum | June 27, 2013

Videoconferencing Bills HB 2414 – Relating to requirements for open meetings held by videoconference call. • Allows for quorum of a governmental body via videoconferencing IF there’s at least one suitable location within reasonable distance of the geographical jurisdiction for the public, the presiding officer is at that physical location, and the public is provide the opportunity to participate. SB 293 – Relating to the authority of certain water districts to hold meetings by teleconference or videoconference. • Allows water districts, whose territory includes land in three or more counties, to meet via teleconference or videoconference IF it’s a special called meeting and convening at one location is too difficult. SB 984 – Relating to the meeting of a governmental body held by videoconference call. • Specifies that if a problem occurs during the meeting that makes it no longer visible and audible to the public, that the meeting is recessed until it’s resolved, and if it can’t be resolved within six hours, the meeting is adjourned. 12 DIR Technology Forum | June 27, 2013

CISO Security Legislation Exceptional Item $9. 8 M Upgrade state security policies • Expands the policy upgrades covered under exceptional item 1 and also expands issues to include development of security awareness, data classification and secure software development standards. Retain state risk visibility • Funds additional state security assessments. Provides expanded subscription access to agencies for security advisement and education services. Enhance IT security staff training and workforce awareness offerings • Provides further program enhancements to a larger customer base for IT security staff training and workforce awareness offerings. Customers will include IT and security staff at additional state agencies and higher education entities. Enhance security program automation for state agencies • Upgrades to legacy agency system risk tool capabilities and implementation of enhanced cyber incident reporting tool capabilities. Increase security program support 13 DIR Technology Forum | June 27, 2013

Network Initiatives MPLS Project Update DIR is assisting with the migrations of agencies from existing Frame Relay/ATM network to facilities offered under the new TEX-AN NG contract. TEX-AN NG offers a choice of vendors and opportunity to agencies to utilize a state-of-the-art MPLS networks providing unified voice, data, and video communications. Agencies to migrate from the existing Frame Relay/ATM technology by the end of this year. With DIR’s assistance, agencies are selecting and implementing new network designs and circuits as facilitated with the TEX-AN NG contract. 14 DIR Technology Forum | June 27, 2013

TEX-AN MPLS Migration List 15 DIR Technology Forum | June 27, 2013

First. Net and Public Safety Broadband Network Participating in Long Term Spectrum Lease Negotiations • Successful negotiations will ensure the existing capabilities in Harris County and the entire State will be available as well as promotes additional investment into the project DIR and DPS will identify Tx. PSBP needs through associated councils, advisory groups and steering committees throughout Texas DIR and DPS will identify available infrastructure which may benefit the Tx. PSBP DIR and DPS is proactively learning about technology solutions and models in anticipation of the First. Net standards, the Texas public safety needs and identified available assets 16 DIR Technology Forum | June 27, 2013

Continuity of Operations (COOP) / Continuity of Government (COG) Key Elements 17 1. Essential Functions 6. Vital Records Management 2. Orders of Succession 7. Human Capital 3. Delegations of Authority 8. Test, Training, and Exercise 4. Continuity Facilities 9. Devolution of Control 5. Continuity Communications 10. Reconstitution Operations DIR Technology Forum | June 27, 2013

Program Overview – DIR Online The Online Marketplace for Texas government Information Technology is www. dir. texas. gov Providers Develop and launch a new, robust website as a replacement of the existing DIR agency website. • Phase 1 - analyze, assess, and develop DIR requirements. • Phase 2 - site development and implementation. Improve the user experience by providing dynamic, valuable and organized content in a collaborative and dynamic environment. Include a customer portal, service catalog and integration with self-service tools. 18 DIR Technology Forum | June 27, 2013 Customers

New CTS Contracts/RFO • Technology Based Conferencing Services – Due 7/18/13 • Telecom Managed Services Contracts • Negotiations continue with other Vendors Vendor Insight Public Sector, Inc. 4/15/2013 Globalscope Communications Corporation 5/10/2013 Black Box Network Services 5/10/2013 Nexus IS, Inc. 5/10/2013 INX, LLC 5/23/2013 AT&T Corp Qwest Communications, DBA Century. Link 19 Date Executed 5/28/13 6/5/13 Continuant Inc. , DBA Continuant Texas 6/20/13 Enacomm , Inc. 6/20/13 DIR Technology Forum | June 27, 2013