Communication Communication means To make known To give

Communication

Communication means: • To make known • To give to another • To exchange thoughts, feelings and information • To participate • To share • To form a CONNECTING link

Why is communication so important? IT IS THE FOUNDATION OF ALL RELATIONSHIPS “A relationship is only as good as its’ communication!”

MEET WITH YOUR “ 12: 00 PARTNER” Discuss: “What human needs does communication meet? ”

Without communication, we humans would not SURVIVE. We Need: • • • To find out about the world we live in To know how to interpret our experiences To release tension To find out about other people To know how to get information from others To know how to let others know what’s going

COMMUNICATION IS THE WAY RELATIONSHIPS ARE: • CREATED • MAINTAINED • DESTROYED

MEET WITH YOUR “ 9: 00 PARTNER” AND DISCUSS: Give specific examples of how communication can be used to create relationships. Give specific examples of how communication can maintain relationships. Give specific examples of how communication can destroy relationships.

Why is communication so difficult?

• • • When people talk, six possible messages get through: What you MEAN to say What you ACTUALLY say What the other person HEARS What the other person THINKS HE HEARS What the other person SAYS about what you said What YOU THINK the other person said about what you said

In any given situation, there are three parts to the communication process: SENDER RECEIVER MESSAGE

EFFECTIVE COMMUNICATION exists between two people when the RECEIVER interprets the SENDER’s message the way the sender INTENDED. How does this happen? BY ASKING QUESTIONS!

Watch video:

COMMUNICATION NOTES – Part II LISTENING – According to Stephen Covey, when another person speaks we are usually “listening” at one of four levels: * IGNORING – not really listening at all * PRETENDING – “yeah, uh-huh, right? ” * SELECTIVE LISTENING – hearing only certain parts of the conversation * ATTENTIVE LISTENING – paying attention and focusing energy on the words that are being said.

The HIGHEST form of listening is ACTIVE LISTENING. . . Listening with the intent to understand

THE THREE LEVELS OF COMMUNICATION: • VOCABULARY • VOICE INFLECTIONS • BODY LANGUAGE

• only 7% of what we communicate is based on VOCABULARY • 38% of what we communicate is based on VOICE INFLECTIONS • 55%of what we communicate is based on LANGUAGE BODY

I really like you. I REALLY like you. I really LIKE you. What are the differences?

TYPES OF NON-VERBAL COMMUNICATION: • • • Facial expressions and eye contact Gestures and other body movements Touch Personal Space and distance Clothing and personal appearance Silence

Non-verbal communication RELATES to verbal communication in three ways: 1. Nonverbal communication can REINFORCE the verbal message. Give examples

2. Nonverbal communication can REPLACE the verbal message. Give examples

3. Nonverbal communication can CONTRADICT the verbal message. Give examples

When the nonverbal message CONTRADICTS the verbal message, which message is believed?