Welcome Nonverbal Communication Presentation Skills Communicating Without Words
Welcome! Nonverbal Communication & Presentation Skills
Communicating Without Words • We all communicate nonverbally • By analyzing nonverbal cues, we can – enhance our understanding – define relationships
Cues and Contexts n We communicate nonverbally through l our bodies and appearance l the environment we create and live in
Cues and Contexts n Nonverbal communication § Perpetual § Frequently involuntary n Verbal and nonverbal messages § Clear messages § Mixed messages –words and actions contradiction
Aspects of Nonverbal Communication n Kinesics – the study of body language l Facial Expressions = emotion display
Posture and Gestures n Posture sends messages: l l l n Content and confident? Angry and belligerent? Worried and discouraged? Flight or Fight The way you feel about those with whom you are communicating Gestures sends messages: l l Movements of arms, legs, hands, and feet send messages about us Gestures do not have universal meanings
Functions of Nonverbal Communication n n Message Reinforcement n “I love you” & kisses Message Negation n “We need to spend less time together” & moving closer Message Substitution n Pointing/gestures/ “OK” sign Message Accentuation n “I’m so angry!” & pulling on hair Message Regulation n eye contact/posture/gestures n Signals flow of conversation
Clothing and Artifacts n Artifactual communication – the use of personal adornments l Extremely important in creating a first impression l Dress and chosen images should change as our roles change l Sometimes the basis for judgments regarding success, character, dominance, and competence
Paralanguage n Paralanguage – vocal cues that accompany language l Pitch n Habitual pitch l Volume l Rate l Pauses n Nonfluencies n Silence
Confused Communication • Speech Fillers/Nonfluencies – confuse the listener, with the message becoming garbled – anything that interrupts the message and can include: – – – – UM UH Like OKAY You Know So then Now…
Space and Distance n Distances l l n Intimate: 0 -18 inches Personal: 18 inches to 4 ft. Social: 4 to 12 ft. Public: 12 ft. to limit of sight Spaces l l l Informal: highly mobile and can be quickly changed Semifixed-feature: the use of objects to create distance Fixed-feature: relatively permanent objects to define the environment around us
Territoriality and Personal Space n Territoriality – the need to demonstrate a possessive or ownership relationship to space l Markers – used to establish territory or reserve one’s space
Colors n Color affects us emotionally and physiologically l Some of the emotions colors can trigger: n Excitement n Warmth n Passion and sensuality n Happiness n Relaxation n Persuasion
Chronemics n Using time to communicate l The meaning of time differs around the world l “Time talks” n Last minute invitations n Habitual tardiness n Leaving early n Allocation of certain activities to appropriate times n Structure time differently
Haptics n Haptics – the study of the use of touch Culturally conditioned l Correlates positively with openness, comfort with relationships l Can reflect status l Valued differently by different cultures l
Gender and Nonverbal Behavior n Visual Dominance – measured by comparing the percentage of looking while speaking with the percentage of looking while listening l Men – higher levels of looking while speaking l Women – higher levels of looking while listening
Gendered Communication
Diversity and Nonverbal Behavior n Contact cultures vs. Low-contact cultures n Different cultures may express emotion or intimacy in different ways n Cultural background also affects their use of touch and personal space n Identical nonverbal cues may still convey different meanings in different cultures
Speaking With Style • Speech Delivery: – Verbal communication – Non-Verbal Communication – Visuals: • Types • Design • How to Use
Speaking With Style Speech Delivery: • how you say what you say… – Verbal – Nonverbal
Speaking With Style • Verbal communication – Choice of words • Jargon • Slang – – – Grammar Enunciation Speech Fillers Vocal variety (pitch/volume) Speedy speakers
Speaking With Style Non verbal Communication – What are you doing with your body? ? ? • Body language speaks volumes – Posture – Hand gestures – Facial expressions – Eye contact – Dress/appearance – Body movement/use
Speaking With Style Non verbal Communication – What are you doing with your body? ? ? • NO TOUCHING YOUR BODY • No fig leaf stance • No tapping fingers/toes • Don’t clutch podium
Speaking With Style Non verbal Communication – Eyes • Full Audience, NOT – …out the window – …on the floor –. . on a spot on the wall – …on your nails… • Note cards – Loss of eye contact minimal – Hands • Emphasis your points • Visual Aid use
Speaking With Style Visuals: • Charts • Models • Objects • Electronic Media – – Power Point Presentation HTML DVD/Video Pictures (scanned/Internet) • Drawings
Speaking With Style Preparing/Designing Visuals: • Size – Can everyone see it? • Photo • Object • Lettering style/size – Power Point Presentation • Size 24 Font Minimum • Slide design • KISS: Keep It Simple…Simon
Speaking With Style Preparing/Designing Visuals: • Use – Support/clarify topic – make “visual” your topic – Fluid use • should support speech • not the centerpiece • Look/talk to audience, not visual – Turn off/cover when not in use – DO NOT PASS VISUAL AROUND THE ROOM
Speaking With Style • Professional style is key – NO HAND PRINTED POSTERS – NO LAST MINUTE, HURRY UP AND GET IT DONE OBJECTS/MATERIALS
Expectations for Speech Makers n Society has grown accustomed to high-quality speeches n Characteristics of good speakers: l l l Have insight Know their audience Believe what they are doing is important Always practice Think of the speech as a performance Make a critique or post-presentation analysis of the speech
Systematic Speaking Process
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