Assessor Skills A competent assessor requires Well developed

Assessor Skills A competent assessor requires: • Well developed interpersonal and communication skills • Training in using the ORCER model • Knowledge, skills and ability in assessing competencies according to the ORCER model • Fundamental commitment to quality • Maintenance of standards • Working according ethical principles (NIP guidelines)

Assessor Skills ORCER Model: • Observation • Registration • Classification • Evaluation • Reporting

Observation based on facts (objective) not interpretation (subjective) ØVerbal behaviour ØNon-verbal behaviour

Observation (pitfalls) Ø Too quick judgment Ø Judgment based on too little information Ø The personality of the assessor plays a role Ø The consequences of the assessment influence the judgment

Observation (how to avoid the pitfalls) Ø Observe behaviour according a standardized method Ø Keep observation and interpretation separated Ø Make notes during observation to avoid loss of information Ø Give definitions of the dimensions and the ratings (define limits) Ø Always two assessors Ø Train the assessors

Observation (errors) ØFirst impression ØTo mild / to harsh judgment ØSelective observation ØCentral tendency mistake ØStereotyping ØContrast effect (between participants) ØHalo effect ØHorn effect

Observation (errors) HALO EFFECT When we consider a person good in one category, we are likely to make a similar evaluation in other categories.

Observation (errors) HORN EFFECT ØThe opposite of the halo effect. ØAllowing one weak point to influence everything else.

Registration To justify observations and serve as a memory trigger. No interpretation

Classification skills Which behaviour illustrates which dimension? Illustrate this behaviour by giving examples.

Evaluation skills Discuss observations, registrations and classifications and come to one score on each dimension.

Reporting skills Write an assessment report, give feedback to the assessee on his/her performance