Wanderlust Explore More Worry Less The Team Kye

Wanderlust Explore More, Worry Less

The Team Kye Kim Samuel Kong Stephanie Uduji Aymen Rizwan Santiago Gutierrez

Outline Study Method Results Discussion Summary

Participants Vera Wisam Ken Michio Takuya Visiting Friend p. HD Student Tourist Conference Organizer Exchange Student Marketing Runner Businessman

Apparatus Screen + Voice Recording Wanderlust App Main Quad

Procedure ● Scenario You’re visiting campus and you’re trying to get to the Stanford Bookstore by 5 PM - you have a lot of time to get there, and you want to check out some places to eat on the way. ● Tasks

Task 1: Configure Navigation Settings ● Set destination to Stanford Bookstore ● Set desired arrival time ● Select filters for places of interest What We Looked For: ● Did users successfully change settings to match the scenario? ● How easy was it for users to find settings?

Task 1: Configure Navigation Settings (Moderate) Start Search Change Settings

Task 2: Navigate to Destination (Complex) ● Navigate to destination (based on info from app) What We Looked For: ● Did they explore places of interest? ● How often did they look at their phone?

Task 3: Give Feedback (Simple) ● Give feedback on the place they visited What We Looked For: ● Could they successfully give feedback? ● Were they able to reflect their thoughts in our feedback options?

Measures ● Success of three tasks ● How immersed the participant is in the environment (how many times they look at their phone) ● # Errors / Request for assistance

Measurement Results Task Breakdown Search + Navigation Settings Navigate to Destination Give Feedback Search 5/5 Found Directions? 3/5 Completed 5/5 Adjust Arrival Time 0/5 Set Filters 5/5

Results ● Participants ignored the onboarding process “Am I supposed to skip this? ” “How do I search for my destination from here? ” ➨ Front-load less onboarding, make it incremental (during app use)

Results ● Some users were unable to find the route to their destination “Now what? ” ➨ Add a small marker at the edge of the screen to hint at destination ➨ Move directional indicator panel to more visible location

Results ● Participants never adjusted the arrive-by time “I thought that shows you what time you arrive at your destination. ” ➨ Make all the UI colors consistent, and add visual cues for clickable objects

Results ● Some users didn’t understand the purpose of the feedback screen ➨ Add details screen to places

Discussion Limitations of Current Method - Physical limitation for navigating No compensation ⇢ less obligation to participate Short testing period ⇢ less time for user to take their time

Summary Preserving our unique identity vs. Matching users’ expectations of traditional nav apps Minimize reliance on textual information

Questions?