Voip Calls Recording Solution www duxoft com Mia

Voip Calls Recording Solution www. duxoft. com Mia. Rec Business

Mia. Rec Business Voip Calls Recording and Monitoring Solution Call Centers Financial Institutions Emergency Services for … Inter-office Calls Air Traffic Control Voip Service Providers

Mia. Rec allows business to: ü Increase customer satisfaction; ü Improve agents productivity; ü Resolve disputes; ü Increase security; ü Comply with legal requirements; ü Reduce costs.

Mia. Rec Entirely software-based Mia. Rec requires no proprietary hardware, expensive telephony equipment or complex installation. All calls are recorded directly from IP network and archived on disk storage. Mia. Rec records calls made with either softphone or IP phone.

Mia. Rec Web-based User Interface Easy remote access to call records with any Web Browser and from any computer inside local network or even from Internet.

Mia. Rec Easy to retrieve call details information Every call record contains all important information such as Date/Time, Duration, Caller and Called Parties’ Number, Name, IP, MAC etc.

Mia. Rec Playback calls directly from Web browser Listen to recorded calls with embedded Media Player inside Web-browser. No additional software is required on user’s computer to playback a call.

Mia. Rec Powerful calls search Find easily any recorded call using many search parameters such as Date, Time, Caller or Called Parties’ Phone Number, Name and others.

Mia. Rec Easy to manage and organize calls Create custom folders department, date etc. and organize calls by customer, agent,

Mia. Rec Secure Multi User Interface feature allows assigning monitoring and playback rights on a per user basis.

Mia. Rec High compatibility Mia. Rec is compatible with all major IP-PBX systems, which are based on H. 323, SIP, MGCP, Cisco Skinny, TAPI, Nortel UNISTIM etc. Avaya Cisco Asterisk Siemens NEC Nortel Zultys Mitel 3 Com Vonage and many others…

Mia. Rec System Requirements • Server Windows 2000, 2003, XP, Vista 7. 2 MB disk storage per hour of conversation • Client: Windows, Linux, Mac with Web Browser • Other hardware: Managed Switch with Port Mirroring support

Mia. Rec is … » » Flexible. Easy to install and administer. » » Scalable. Suitable for large call centers as well as for small companies with only a few seats. » » Entirely software-based. No proprietary hardware is required. » » Affordable. Mia. Rec is based on innovative packet sniffing technology that allows it to be considerably less expensive than analog-based recording systems. » » Reliable Mia. Rec is enterprise-level solution, designed specifically for 24/7 Voip calls recording.

Mia. Rec Contact information Duxoft LLC Tel: +1 866 324 6717 Web: www. duxoft. com E-mail: sales@duxoft. com