Voice Over IP Migration Project Voice Over IP

Voice Over IP Migration Project

Voice Over IP Migration Project What is Voice Over IP?

Voice Over IP Migration Project Voice over IP or (Vo. IP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.

Voice Over IP Migration User Impacts and Phone Features “We would like to take this opportunity to thank everyone for your patience and understanding as we go through this process. ”

Voice Over IP Migration User Impacts and Phone Features How will this Migration Impact Users?

Vo. IP Migration Impact to Users • Low Impact • Moderate Impact • Greatest Impact

Vo. IP Migration Impact to Users at 2 North Little to no impact March 7 – April 11 Datacom installs confined to Ceilings

Vo. IP Migration Impact to Users at 2 North Moderate impact March 21 – May 2 Pulling cable along the ceilings Datacom will be in hallways pulling cable

Vo. IP Migration Impact to Users at 2 North Little to no impact March 30 – May 9 Terminating ceiling cable to patch panel Greatest work performed In Network Closet

Vo. IP Migration Impact to Users at 2 North, Selig and Lieber Furniture Moves begin April 15 • We have identified 180 locations where furniture (desk, bookshelf, credenza, file) need to be moved so installers can access network jacks

Vo. IP Migration Impact to Users at 2 North Greatest impact April 18 – May 27 Furniture must be moved prior Furniture Moves scheduled April 15 Pulling cable from Ceilings Connecting to users PC’s

Vo. IP Migration Impact to Users located in Selig Ø Little to no impact Ø April 27 – May 12 Ø Datacom installs confined to Ceilings

Vo. IP Migration Impact to Users in Selig Ø Ø Moderate impact May 5 – May 25 Pulling cable along the ceilings Datacom will be in hallways pulling cable

Vo. IP Migration Impact to Users in Selig Little to no impact May 25 – May 26 Terminating ceiling cable to patch panel Greatest work performed In Network Closet

Vo. IP Migration Impact to Users in Selig Greatest impact May 27 – June 15 Furniture must be moved prior Furniture Moves scheduled April 15 Pulling cable from Ceilings Connecting to users PC’s

Vo. IP Migration Impact to Users located in Lieber • Low • Moderate • Low • Greatest

Phone Number Cleanup

Phone Number Cleanup Centrex has 1300 phone numbers 600 of those numbers have been corrected by way of Active Directory The remaining 700 Centrex numbers are being manually corrected by: Verifying phone numbers in empty cubes are being used by determining need Verifying of “Modem” numbers Verifying “Fax” numbers are correct Verifying 1 -800 numbers, Help Desk numbers, and Call Center numbers are correct

Basic Phone Cisco 7841 • • Easy voice collaboration Simple and highly secure Cost-effective solution Fulfills needs of staff, and managers.

Core Telephony Functions Cisco 7841 Call Barge Call Block / Class of Restriction Call Forwarding Call History Call Hold Call Mute Call Park/Pickup Call Pickup Group Call Timer Call Transfer Blind Call Transfer Consult Call Waiting Caller ID Conference Calling Conference Chaining Contact Lists Dial by Extension Dial by Name Distinctive Ringing Do Not Disturb Extension Mobility HTTPS for Phone Services Hunt Groups If Busy Return Call Immediate Divert to Voicemail Last Number Redial Line Unavailable Forward Long Distance Access Code Support Message Waiting Indicator Multiple Calls per Line Appearance Music and Tone on Hold Night Service Bell On-Hold Dialing PLAR Private Line Automatic Ring down Point-to-point video within the Next Generation Telephony Service Prime Line Select Privacy - Do Not Disturb Ringer Pitch Adjust Ringer Volume Adjust Shared-line Appearances Silent and Feature Ring Options Single Number Reach Speakerphone Speed Dial – Corporate Speed Dial – Personal Text Label Support on IP Phones Telephony Application Programming Interface (TAPI) Support Voice Mail

Voice Mail Functions Cisco 7841 Access to voicemail from any phone Voicemail to email notification (e. g. Private message capability anywhere . wav attachment ) Urgent message tagging Shared mailboxes Greeting mailboxes Delivery of receipt and read receipt Directory integration Distribution list Internal / External caller tagging Call routing capabilities (e. g. 0 out to confirmation Multiple greeting capabilities based on: - Time of day - Day of week - Holiday - Vacation Cascading notification capabilities operator)

Cisco 7841 Auto Attendant GUI management interface Dial by Name capabilities Dial by Extension capabilities Unlimited Auto Attendants Unlimited Call Tree depths Time of Day routing Day of W eek routing Holiday routing Emergency message capability Automated backups On net and off net routing capabilities

Cisco 7841 911 Enable (E 911) Send enhanced location information Notifications via email and 911 client to PSAP to security desk Conference in security desk to 911 call

Cisco 7841 Call Detailed Reporting and search of agency’s call records Daily/weekly/monthly reports Query capabilities

Cisco 7841 Types