Third Party Mortgage Servicing and Mortgage Compliance Solutions

Third Party Mortgage Servicing and Mortgage Compliance Solutions Presented by: Debora Clay Wykes, Director of Habitat Partnerships

How to choose a servicer: • What is the history and industry experience of the Servicer? • Does the Servicer operate in full compliance to all state and federal laws and regulations? • Will the Servicer provide you copies of their audited Financial Statements and Statements on Standards for Attestation Engagement (SSAE) 16 audit report? • Does the Servicer have an online database system with up to date loan information accessible to both the homeowners and the affiliate staff 24/7/365? ~Over 40 Years of Industry Related Experience~

Tools to minimize delinquencies • Consistently follow the delinquency monitoring and follow-up steps based on uniformly accepted servicing standards, industry best practices, and the affiliate’s servicing manuals and program requirements to help lower the overall delinquency rate. • Ameri. Nat’s delinquency procedures include: - Due diligence phone calls - Credit reporting - Confirmation letters - Loan modification plans - Forbearance management • Loan. Link shows immediate access to real-time delinquency collection activity, including documentation of conversations. ~Over 40 Years of Industry Related Experience~

Sample payment history with memos report ~Over 40 Years of Industry Related Experience~

This report shows portfolio delinquencies broken down by 30, 60, 90 and 90+ days delinquent. This screen shows the number and percentages of delinquencies in the portfolio. ~Over 40 Years of Industry Related Experience~

Ameri. Nat’s Delinquency Management “After six months of Ameri. National servicing our loan portfolio, our delinquencies have improved. Their approach to delinquency management is truly effective. Our decision to partner with Ameri. National has proven to be beneficial and we look forward to our continued relationship with them. ” John E. Rhoden, Jr. , Executive Director Sea Island Habitat for Humanity ~Over 40 Years of Industry Related Experience~

Why Ameri. Nat? • We are a national servicing company with over 40 years of experience managing affordable housing loan portfolios. We understand the “Affordable Housing Borrower”. • We meet all servicing requirements of new Habitat mortgage policies enacted in July 2015: (Policy 22: Closing and Servicing, Policy 23: Housing Pricing and Policy 24: Mortgage). • We are the largest provider of mortgage servicing to Habitat affiliates of all sizes across the United States. • We currently sub-service a portfolio of approximately 67, 000 loans with a principal balance of nearly $6 billion. ~Over 40 Years of Industry Related Experience~

Loan. Link shows you the whole picture: Access Investor, Month End or Account Status Reports. An activity summary as of the end of last month is displayed, as well as the current principal balance. ~Over 40 Years of Industry Related Experience~

Payment Options Homeowners will like: We offer easy ways for homeowners to pay mortgages: - Regular check with a coupon sent in the mail. - ACH - automatic payments from an account (free). - Online payment options via Loan. Link – includes e. Check and debit card payments. - Check by phone. ~Over 40 Years of Industry Related Experience~

“What we appreciate most about working with the Ameri. National Community Services team is their ability to humanize the job of loan servicing for our Homeownership Partners. ” Juan Zuniga, Program Director Genesee County Habitat for Humanity (Flint, Michigan) ~Over 40 Years of Industry Related Experience~

Approvals Ameri. Nat is proud to be an approved servicer for: - Fannie Mae Veterans Administration FHLB Guaranteed Rural Housing FHA Title I and FHA Title II Servicer Ameri. Nat also provides underwriting for loans made under the Treasury-Sponsored Hardest Hit Fund program. ~Over 40 Years of Industry Related Experience~

Mortgage Compliance Solutions is here! We are pleased to offer a Mortgage Compliance Solution that makes it easy for Habitat affiliates to originate professional mortgages. Our solution keeps borrower-facing activities with you and moves the technical underwriting, TRID compliant disclosures, and loan document preparation "behind the curtain" to us. ~Over 40 Years of Industry Related Experience~

Mortgage Compliance Solution Features: • • TRID compliant and verified. • • NOT JUST SOFTWARE…. In fact, you never buy software. Complies with all CFPB and HFHI rules and regulations. • Includes all disclosures, Loan Estimates and Closing Disclosures. • Includes underwriting and loan recommendations. AND…. . if you are originating less than 12 per year, there is NO SOFTWARE TO LEARN. ~Over 40 Years of Industry Related Experience~

Mortgage Compliance Solutions Features: • • • You maintain the relationships with your homebuyers. The mortgage is originated in the affiliate’s name. No need for long range appointments. As soon as you have the RESPA items ready, send your origination material to Ameri. Nat and we’ll begin the process right away. ~Over 40 Years of Industry Related Experience~

What does MCS look like? ~Over 40 Years of Industry Related Experience~

Email us this information: • All income and employment documentation, checking and savings account statements, copy of appraisal with invoice, preliminary title report, homeowners insurance, fee sheet (supplied), initial escrow worksheet (supplied). • Subordinate and down payment assistance liens (i. e. FHLB, City, State, etc. ). • Credit authorization with signature. ~Over 40 Years of Industry Related Experience~

Schedule the Loan Estimate (LE) meeting and then the Closing (CD): • Within 3 days from sending in your items, schedule a personal LE meeting with the homebuyer in your office, title company or attorney’s office. • • Homebuyer signs forms and you scan and email them back to us. • Hold the closing, register the mortgage and send us the final documents for servicing the loan. Schedule a closing within 45 days (can be extended) at the title company, office, or attorney’s office. All closing documents and disclosures will be sent via secure email. ~Over 40 Years of Industry Related Experience~

Preliminary Risk Assessment • Aids Habitat affiliates in the process of selecting homeowners. (ECOA stage). • Ameri. Nat reviews for credit worthiness, qualifying income, and debt-to-income ratios. • The Board or the Family Selection Committee utilizes information in decision making, confident in the professional third party analysis that Ameri. Nat has provided the Committee. ~Over 40 Years of Industry Related Experience~

Satisfied Clients Are Spreading the Word “We are so happy we’ve made this transition. We would definitely recommend any Habitat affiliate to outsource their payment servicing to Ameri. National. ” Joanne Bender, Board Member Habitat for Humanity Buffalo “We have been extremely pleased with our transfer of mortgages to Ameri. National – I love the online access for both our affiliate and our homeowners, and many have used the automatic draft option. By reducing the time we spend in the office processing payments, we are able find positive and creative ways to connect with our homeowners and help them succeed! I have been delighted with the staff who are always ready with an answer or help when we need it. Thanks!” Amie N. Fraley Habitat for Humanity of the NC Sandhills ~Over 40 Years of Industry Related Experience~

How to reach us: Ameri. Nat’s Business Development Department: loanservices@amerinatls. com 866 -244 -5750 Debbie Wykes Director of Habitat Partnerships dwykes@amerinatls. com (734) 735 -0853 ~Over 40 Years of Industry Related Experience~