Taiwan EGovernance Research Center Electronic Governance in TAIWAN

Taiwan E-Governance Research Center Electronic Governance in TAIWAN - Practice & Research Dr. Naiyi Hsiao 蕭乃沂 Associate Professor, Dept. of Public Administration National Chengchi University Director, Taiwan E-Governance Research Center nhsiao@nccu. edu. tw Asia-Pacific Internet Research Alliance 9 th APIRA, Macao, August 9 -10, 2012

Taiwan E-Governance Research Center Profiling E-Gov in TAIWAN • Since 1996, Taiwan has taken the lead in investment for “EGovernment infrastructure with a global view”. • In World Economic Forum Network Readiness Index (WEF NRI), Taiwan has earned excellent reputation in government usage and readiness.

Taiwan E-Governance Research Center From e-Government to e-Governance Efficiency & Effectiveness iwan a T t n e Intellig an U-Taiw Device an e-Governance e-Taiw Web 2. 0 ms ogra r P v EGo net Inter Online Service Infrastructure Development & Penetration Stage 1 driven Pervasive Services Portable devices Network Clustered, Wireless Proactive, Broadband Integrated, Transparency Trustworthy and Non-stop Application Interoperable Accountability Services & Interactive Participation Services Stage 2 e. Government 3 -year Program 1998 -2000 2001 -2004 Web 2. 0 Applications Stage 2. 5 Stage 3 Stage 4 E-Taiwan e. Gov Program 2003 -2007 U-Taiwan e. Gov Program 2008 -20011 Intelligent Taiwan e. Gov Program 2012 -2015

Taiwan E-Governance Research Center

Taiwan E-Governance Research Center Taiwan e-Vision e-Governance Better Transparency • Information Integration • A Single Portal e-Services Better Accountability • Performance evaluation • Information disclosure • Process disclosure • Public supervision e-Administration Effective Government Better Policy Making • Listen to the public • Policy disclosure • Public participation e-Participation

Taiwan E-Governance Research Center Stage 4 e-Government in Taiwan Target Users Citizen Business / NPO e-Gov DNA Device Portable Devices: smart phone、PDA phone、etc. Better Governance Information Reform Innovative Service Performance Management Network Wireless Network： Wi-Fi、Wi. MAX Sector Service Proactive Service Government Employee Application Web 2. 0 Proactive Services Seamless Service Citizen-Centered Service

Taiwan E-Governance Research Center Research Projects at TEG Innovation & Development Performance & Impact Equal Participation • The vision of E-Governance in 2020 Taiwan: An Application of Scenario Planning • Adaption of E-Governance Relationship • Boundary-Spanning Service Integration under E-Governance: Evaluation of Case • Evaluation of G 2 G Initiatives and Integrated Cross-Boundary Services under E-Governance • Electronic Cross-Boundary Governance: Services Information Convergence, Integration and Challenge of Five Metropolises in Taiwan • Research of Important Public Issues and Public Opinions Tendency Analysis • The Empirical Study on the Semantic Mechanism of Online Public Opinions • Constructing and Evaluating an Assessment Framework for E-Governance • G 2 G, G 2 E, G 2 B, G 2 C, G 2 A , G 2 D and local government • Performance of E-Governance Measured in Local governments • Overall Evaluation for E-Governance Programs • A Study on Government IT Workforce and Budgeting Management: Status Quo, Challenges, and Solution Adaption of E-Governance Relationship • The Configuration Management of IT Personnel in Government • Methods for Costs-Benefits Analysis on E-Government Projects • E-Governance and Government Reform: Strategies for Adapting Government Supply to Citizen Demand • Transparency in E-Governance: FOI in Governmental Websites • Constructing and Evaluating an Assessment Framework for E-Governance for G 2 A, G 2 D • Web 2. 0 and the Realization of E-Governance: An Evaluation and Experimentation on the National Policy Think Tank Online • An Experimental Research on E-Governance and User Behaviors on Web 2. 0 Social Networking Sites • E-FOI Rule-making: An Application of Online Deliberation • Public Participation in E-Governance: Analysis of Major Environment Impact Assessments 2008 2009 2010 2011

Taiwan E-Governance Research Center Innovation and Development We focus on: And find: • e-governance visions • e-governance relationships • cross boundary governance • online opinions • Transparency, Accountability, Participation and Effectiveness are visions for egovernment in the future. • Government should acknowledge different demands from different e-stakeholders and adapt appropriate e-policy. • Law, privacy, security and support from leader are key issues for cross boundary governance. In addition, data integration, risk and responsibility, and trust between organizations also play important roles. • Acknowledging the crucial role to social media for shaping opinion, we conducted a pioneer research on blog and tried to trace online public opinion tendency.

Taiwan E-Governance Research Center Performance and Impact We focus on: • Constructing and evaluating e-government performance including G 2 G, G 2 E, G 2 B, G 2 C, G 2 A, G 2 D and local government • IT Workforce and budget management in governments And find: • We had constructed indicators to measure e-performance including: G 2 G G 2 E G 2 B G 2 C G 2 A-D G 2 A-I G 2 D-D GDD-S Main dimensions 6 3 3 3 5 4 Indicators 11 36 32 26 21 23 12 11 • Core abilities of civil servants include technology management, business functional skill, interpersonal skill and technical skill.

Taiwan E-Governance Research Center Equal Participation We focus on: And find: • Transparency • FOI in governmental websites • Web 2. 0 application in egovernment • The Freedom of Government Information Law was enforced in 2005 and regulate all government to share official information to public. • Most governmental websites have provided citizens to download official documents and applications directly. • We conducted and quasi-experiment in Facebook and discover to establish constructive policy dialogue on social networking sites, government can take a clear policy standpoint and provide information actively but should avoid try to lead atmosphere of discussion.

Taiwan E-Governance Research Center

Taiwan E-Governance Research Center What we’ve been doing in 2012 International Collaboration and Foresight • Towards a New Business Model and International Collaboration for Taiwan EGovernance Research Center (TEG) • Forecasting Internet Society: World Internet Project (WIP) Survey in Taiwan and International Comparison • Foresight Research on E-Governance and Digital Convergence

Taiwan E-Governance Research Center What we’ve been doing in 2012 Transparency and Information Sharing • Information Sharing and Co-Prosperity: Open Government Data and its Added. Values • The Last Mile toward Responsive Government: Value-added Applications of Data in Government Citizen Relationship Management (CRM) System

Taiwan E-Governance Research Center What we’ve been doing in 2012 E-Governance and Social Media • New Perspectives and Strategy of Government Marketing Using Web 2. 0 Social Media Cross Boundary for E-Governance • Cross-Boundary Electronic Governance: An Assessment Framework for Service Delivery

Taiwan E-Governance Research Center TEG keeps pursing the Synergy among • Research on theoretical and practical issues for E-Governance • International collaboration and participation • Hosting international & domestic conferences, workshops, etc. • Knowledge networking platform, e. g. , websites, e-newsletters

Taiwan E-Governance Research Center Thank you for listening Welcome to Taiwan