SEVA SETU RURAL and MUNICIPAL ITY MUNICIPAL CORPORATION

“SEVA SETU” (RURAL and MUNICIPAL ITY & MUNICIPAL CORPORATION LEVEL) & “PRAGATI SETU” (SUB DIVISION LEVEL) PROGRAMME A novel project to dispose individual and community based grievances on the spot and at a place of convenience to citizens Government of Gujarat 1

VISION: • No genuine applicant’s matter remains unresolved or grievance remains unaddressed OVERALL OBJECTIVES: • Proficiency in delivery of citizen services • Transparency in action • Sensitivity towards the have-nots • Accountability of the government at all levels 2

DATEs OF COMMENCEMENT • “SEVA SETU” (Rural Level) - Dt. 26/10/2016 • “PRAGATI SETU” (Sub-division Level) - Dt. 26/10/2016 • Due to huge success of Rural Seva Setu, it is introduced in urban areas also. • “SEVA SETU” (Municipality and Corporation Level)- Dt. 05/12/2016 3

Rural/ Urban Seva Setu – Comparison Sl. no Activity Rural Seva Setu Urban Seva Setu 1 Official driven Yes 2 Committee of how many officials 12 11 3 Committee chaired by Sub Divisional Officer/Class I officer Deputy Municipal Commissioner in Municipal corporation areas; District Municipal Officer/Class I officer for Municipalities 4 Venue Held within clusters of 8 to 10 villages; one village is chosen as the venue which is convenient from the point of view of transport for the rest of the 810 villages. Held in clusters of 2 -3 wards in Municipal Corporations and A and B class Municipalities; In C and D class municipalities it is held in different venues 5 Reporting Real-time and online on NIC Portal 4

Rural / Urban Seva Setu – Comparison Sl. no Activity Rural Seva Setu Urban Seva Setu 6 Frequency All villages to be covered in clusters of 8 -10 once every 3 -4 months All wards of Municipal Corporations and A and B class municipalities to be covered once every 3 -4 months 7 Decisions taking time On the spot unless a field visit is warranted or documents required are not complete 8 Timings/Days Friday Saturday from 9 am to 5 pm 9 Kind of applications Certificate regarding Income, creamy layer, domicile, caste, ration card, Ma Amrutam /Vatsalya yojna, Jan Dhan Yojana, Aadhar, etc. , Land measurement, and many benefits of government schemes. Certain MC/Municipality related services, Certificate regarding Income, creamy layer, domicile, caste, ration card, Ma Amrutam /Vatsalya yojna, Jan Dhan Yojana, Aadhar, etc. , Land measurement, and many benefits of government schemes. 5

Rural/ Uraban Seva Setu – Comparison Sl. no Activity Rural Seva Setu Urban Seva Setu 10 How are applications received No advance applications; All applications received on the spot 11 Fee There is no fee for applying for any service; but if there is any fee that is legally mandated, it is taken. 12 Level at which organized Village level Ward level 13 On the spot Disposal rate Average 97% Average 96% 14 Negative disposal 0. 18% 0. 34% 6

“SEVA SETU” PERFORMANCE DETAILS RURAL Districts covered – 33 Village covered -8400 Received Application Disposed Positively Application Disposed negative Application Pending Application Disposed Percentage 829810 807219 804217 1514 24023 97. 28% URBAN Municipal Corporations covered– 8 (All wards not covered) Municipalities covered– 104/ 157 (All wards not covered) Received Application Disposed Positively Application Disposed Negative Application Pending Application Disposed Percentage 220330 221874 211142 732 8456 96. 16% 7

“SEVA SETU” SERVICES : INDIVIDUAL BASED ISSUES RELATED TO: • Pradhan Mantri Jan Dhan Yojana • Aadhar Card • Vajpayee Bankable Yojana • Certificates: • Income • Creamy Layer • Cast/SC/ST/OBC • Death • Domicile • Senior Citizen • Physically Handicapped • Different schemes under Social Justice/ Tribal Welfare Departments • Older/ Individual issues • Revenue related: • Property tax • Town planning • Map for measurement • Re-Survey (NLRMP) 8

Pragati Setu (Prant) • • • Held at Sub Division level, Officials driven Committee consisting of 17 persons , chaired by Collector goes to Taluka level Meant for addressing community/group/village related grievances More than 75% disposal on the spot Grievances that require additional budget or policy related, are sent to concerned government department for decision within 15 days Districts covered – 33 Received for Applications 12555 Application Total Disposed 9915 Prant covered -123 Application Positively Disposed 9470 Application negative Disposed 445 Application Transfer to other office 2227 Application Transfer to Departments Percentage of Disposed 3538 78. 97% 9

“PRAGATI SETU” SERVICES: COMMUNITY BASED ISSUES RELATED TO: • Roads & Community Buildings, Electric Connection in home and others • Electric Connection in farms, Irrigation & Hand pump. • Transportation facility, Pond Repairing • Land Measurement for village, Public Health. • Protection of public property with barbed wire OTHER SERVICES: • • Pradhan Mantri Jan Dhan Yojana– New bank accounts Health check-up, Animal Health check-up, LED Bulb distribution Electricity Bill collection, Plant distribution, Ayurveda Camp Electric Motor testing, Swachcha Bharat Mission 10

Chintan Shibir State/Districts/Taluka Level Chintan Shibir: • In 2003, then Hon. Chief Minister of Gujarat Shri Narendra Modiji had convened first Chintan Shibir at Kevadia, Bharuch • Here it was decided to convene such Chintan Shibirs at the level of Districts and Talukas as well. Vision: • To develop Gujarat state and to put in on the global map with a view to keeping pace with the rapid changes, scientific and technological innovations taking place in the world and adopting new ideas and technology for holistic development of the state. 11

Objectives of the Chintan Shibir: • To mobilise the entire government machinery by way of convening a conference wherein all the Ministers, Secretaries of the departments, Head of the Departments, Collectors, District Development officers, all IAS officers meet at one platform. • The group deliberated on several issues such as projects completed, pending projects, new and innovative projects in the State and remedial future action plan to eliminate obstacles to complete the projects. • The Chintan Shibir became the road map for holistic development of the State. 12

Planning of Chintan Shibir : • Since 2003, after convening first Chintan Shibir, Chintan Shibirs have been organized at state level to discuss the future of Gujarat State as follows: Chintan Shibir Month & Year Place 1 st Chintan Shibir June-2003 Kevadiya Colony, Bharuch 2 nd Chintan Shibir June-2004 GSFC, Vadodara 3 rd Chintan Shibir December-2005 GSFC, Bharuch 4 th Chintan Shibir December-2005 GSFC, Bharuch 5 th Chintan Shibir February-2009 Gir Foundation 6 th Chintan Shibir December-2010 Dhordo, Kutch 7 th Chintan Shibir February-2011 Sanku Water Park, Mehesana 8 th Chintan Shibir July-2015 Mahatma Mandir, Gandhinagar 13

Topics covered for Deliberations in the Chintan Shibir: • • • Administrative Reforms, Public Health, Quality Education Enhancing Quality of Educational Institutions Good Governance and Citizen Services and their delivery mechanisms Innovations in governance Skill Development Programme, Employment Rural and Urban Development, Swachcha Bharat Mission/Nirmal Gujarat Simplification of Land related Laws Schemes for Social Development Obstacles in the way of development and its remedial issues, etc. Repeal/ Modifications required in Acts/Rules/GRs 14

Mechanism of Chintan Shibir • Various experts in the different fields and subjects related to governance, HR, development and planning a new systems of management, etc. are also invited to participate and offer their valuable guidance and innovative ideas to eliminate the obstacles in completion of pending projects. 15

CHINTAN SHIBIR - A WAY TOWORDS DEVLOPMENT • By way of such efforts, the path for the future holistic development of the state is carved out. • It is a matter of pride that Gujarat has emerged as a Model State in all around development, and etched its name of the global map of good governance also. 16

THANKS 17