My Travelers com Customer Portal Self Registration My

My. Travelers. com (Customer Portal) Self Registration My. Travelers. com 1

Customer Portal - Registration From My. Travelers. com From Travelers. com My. Travelers. com 2

Customer Portal - Registration Personal Registration – Create User ID First, customers enter their contact information and a User ID My. Travelers. com 3

Customer Portal - Registration Account Registration – Enter Billing Account # and Zip Code For Account Number (see samples): Sample Account Bill Next, customers will need to register their policies by entering either a Policy or Billing account number and zip code. Sample Policy Declaration My. Travelers. com 4

A PIN number will be mailed to them via US Mail in 3 -5 business days • Register Another Account brings the user back to the Account Registration page. My. Travelers. com 5

Customer Portal - Registration Subsequent Account Registration - Confirmation • On a subsequent registration, the Continue will bring the user to the Account List. • By “Subsequent Account Registration” we mean…the user is already registered and selects “Register Another Account” from the left nav. • Register Another Account brings the user back to the Account Registration page. My. Travelers. com 6

Customer Portal - Registration The Pin letter that they will receive in Dear Customer Name, 3 -5 business days Welcome to My. Travelers. com! This letter confirms that you recently registered for online access at My. Travelers, your online looks like this. PIN Letter policyholder resource. At My. Travelers, you can register, view your policy documents, pay your monthly premium, check the status of a claim and even report a claim! It’s a fast, easy and convenient way to monitor and manage your Travelers account. To activate your account(s): Step 1: Step 2: Step 3: Go to www. mytravelers. com Enter the User ID you previously established. Enter the PIN code below as your initial password. If you have forgotten your user ID, click on the “Forgot your user ID? ” link on the logon page and follow the steps to retrieve your user ID. Your PIN to activate account xxxxx 1234 is: xxxx This PIN will expire 45 days from the date of this letter. Once these steps have been completed, your account will be accessible and ready to use. If you have any questions with your PIN, please contact: Technical Help: Monday through Friday: 1 -877 -754 -0481 8: 00 AM to 9: 00 PM EST Thank you, Travelers e. Service My. Travelers. com 7

Customer Portal – Logon Travelers. com My. Travelers. com On their first sign in, the customer will be brought to the password screen. They will also be able to set up a security question just in case they forget their password further down the road. 8

Customer Portal – Account List All accounts have been activated Multiple accounts exist, some have been activated, one has not. Account has not been activated with PIN. My. Travelers. com 9

Customer Portal – Billing Tab Sign up for EFT from any page on this tab My. Travelers. com 10

Customer Portal – Online Payment Flow My. Travelers. com 11

Customer Portal – Policy Information Policy Summary Policy Term Selection Policy Documents My. Travelers. com 12

Customer Portal – Claim Information My. Travelers. com 13