my Travelers com Self Registration My Travelers com

my. Travelers. com Self Registration My. Travelers. com 1

Customer Portal – Self Registration From My. Travelers. com From Travelers. com My. Travelers. com 2

Customer Portal – Self Registration Personal Registration – Create User ID My. Travelers. com 3

Customer Portal – Self Registration Account Registration – Enter Billing Account # and Zip Code For Account Number (see samples): Sample Account Bill Sample Policy Declaration My. Travelers. com 4

Customer Portal – Self Registration New Account Registration - Confirmation • Register Another Account brings the user back to the Account Registration page. My. Travelers. com 5

Customer Portal – Self Registration Subsequent Account Registration - Confirmation • On a subsequent registration, the Continue will bring the user to the Account List. • By “Subsequent Account Registration” we mean…the user is already registered and selects “Register Another Account” from the left nav. • Register Another Account brings the user back to the Account Registration page. My. Travelers. com 6

Customer Portal – Self Registration PIN Letter Dear Customer Name, Welcome to My. Travelers. com! This letter confirms that you recently registered for online access at My. Travelers. Where you can: • Pay your bill online • Review and print your policy • Report a claim • And more! To activate your account(s): Step 1: Step 2: Step 3: Go to www. mytravelers. com Enter the User ID you previously established. Enter the PIN code below as your initial password. Your PIN to activate account xxxxx 1234 is: xxxx Your ID and PIN will expire 45 days from the date of this letter. Please be sure to activate your account today. Once these steps have been completed, your account will be accessible and ready to use. If you have any questions with your PIN, please contact: Technical Help: Monday through Friday: 1 -877 -754 -0481 8: 00 AM to 9: 00 PM EST Thank you, Travelers e. Service My. Travelers. com 7

Customer Portal – Logon Travelers. com My. Travelers. com 8

Customer Portal – Account List All accounts have been activated Multiple accounts exist, some have been activated, one has not. Account has not been activated with PIN. (account was registered to ID prior to 9/23/07 version) My. Travelers. com 9

Customer Portal – Edit Profile On the Edit Profile page users can: • Change User ID (as of 7/22/07) • Change welcome name (first/last) • Change password hint Q & A • Change email address My. Travelers. com 10

my. Travelers. com Automatic pre-registration My. Travelers. com 11

Customer Portal – Automatic Registration Buy Online Confirmation page Buy Online Confirmation Email My. Travelers. com 12

Customer Portal – Automatic Registration Pre-Registration Secure Email Subject line: Important Travelers Account Information My. Travelers. com 13

Customer Portal – Automatic Registration Secure Email – Step 1 My. Travelers. com 14

Customer Portal – Automatic Registration Secure Email - Step 2 My. Travelers. com 15

Customer Portal – Automatic Registration Secure Email - Logon Information Step 3 My. Travelers. com 16

Customer Portal – Automatic Registration My. Travelers. com • User enters logon information from secure email PDF and selects “Go” My. Travelers. com 17

Customer Portal – Automatic Registration Complete Your Registration My. Travelers. com 18

Customer Portal – Automatic Registration Account List My. Travelers. com 19

Customer Portal – Billing Tab Sign up for EFT from any page on this tab My. Travelers. com 20

Customer Portal – Online Payment Flow My. Travelers. com 21

Customer Portal – Policy Information Policy Summary Policy Term Selection Policy Documents My. Travelers. com 22

Customer Portal – Claim Information My. Travelers. com 23