MDHI Coordinating Committee August 25 2017 Coordinated Entry

MDHI Coordinating Committee August 25, 2017

Coordinated Entry Background 2015: CH Individuals & Veterans via CAHPS 2016: One. Home Launch + Family & Youth Pilots Recommendations for Coordinated Entry Staffing & Structure RFP in October 2016 One. Home Family: CCH One. Home Individuals & Youth: VOA 2017: Family & Youth Rollout + DV Provider Discussions 2018: Singular technology system, increased non-Co. C resources

Youth Pilot Started in Fall 2016 with the Youth Bonus expansion • Common assessment tool: TAY-VI-SPDAT • 33 permanent supportive housing tenant-based vouchers • Partnership between CO Division of Housing, Colorado Coalition for the Homeless, and Volunteers of America • Collaboration between the youth service providers across Metro Denver

Current Progress: Youth • As of July 2017 - 19 youth leased up! • Remaining 14 vouchers are in progress- voucher briefing scheduled, voucher issued, or a unit identified • Integration of Urban Peak programs (STAR & ROWAN)

Youth Meeting: Today! 4 th Friday of the month • 1: 00 pm • Urban Peak Admin office, 730 21 st Street, Denver, CO • Call-in available

Family Pilot • Family conversations started in August 2016 • Family pilot started February 1 st and ended July 31 st, • During the pilot phase the One. Home Family team developed prioritization criteria for the family system. • The process from assessment to matching to resource has been streamlined and team will now turn their focus on streamlining the matching to lease up phase. • A work group is being created to develop a triage tool.

• Prioritization: • • One. Home Families Process 1 - Risk Factors: Persons with Disabilities, Open Child Welfare Cases, Physical Health, Substance Abuse, Mental Health; 2 - Age of the Youngest Child: Children under 1, Children under 5; 3 - History of Homelessness; 4 - Length of Time Homeless • Pre-match Queue: • Ana reaches out to surveyor to follow-up and get these responses from family to determine which program may be most suitable • Matching: • • Family case conferencing Ana provides referral names on Tues PM/Wed AM, follows up on Fri PM/Mon AM Weekly email with tracking info/updates to get statuses Currently VOA & Au. MHC have elected to do their own housing navigation • Resources: • • • VOA • YTP: youth family • HSP (Kathy) • RRH+Care: 2 higher scoring families (Lezlie) Au. MHC: families with a mental health need CCH: Was referring through FSS, changing it to navigate via Housing Intake & Placement Team (Deanne) Boulder RRH: currently no vacancies due to higher lease-up earlier in the grant Family Tree: Family Demonstration Project RRH

Family Outcomes through end of July Assessed 0 -3: 32 4 -8: 190 9+: 124 Total: 346 Housed • 25 Households Self-resolve 25%

Family Kickoff • One. Home Family System is opened up to the Metro Denver Community on August 1, 2017. • After August 1 st, community agencies working with persons experiencing homelessness, may assess and enter families into the One. Home system after completing a VI-SPDAT training. http: //onehomeco. org/training/ • You will want to consider: • Do you work with large numbers of families experiencing homelessness? • Do you have capacity at your agency to train a staff person to be a VI-SPDAT assessor? • Do you have capacity at your agency to maintain contact with the clients that you are entering into the system? • Do you have capacity at your agency to have a staff person maintain communication with the One. Home system and to communicate information back to your agency? • If you answered no to these questions, you can refer clients to a referring agency. These can be found on the One. Home website at http: //onehomeco. org/partners/ • If this is not feasible, you can call 211 and schedule for a mobile assessor to come to you at http: //onehomeco. org/211 ma/

RGC/Community Forum Feedback • Voices of lived experience from Denver • We invited our homeless community members to observe the August RGC meeting and provide feedback on the One. Home system. • We had 25 community members in attendance. • The feedback collected will be reported back to RGC in September, and CDT in October.

RGC/Community Forum August 1, 2017 • The community does not know what One. Home, or the VI-SPDAT is. Also, many programs • Non binary/trans vulnerability is not scored or measured on VI-SPDAT, and not enough spaces for non-binary/trans • Lack of affordable rehab facilities, too many barriers to housing for non-Housing First programs • Need a database to share homeless shelter information that is not linked to law enforcement (HMIS) • Housing lists are out of date, need updated landlord recruitment and housing opportunities • Working with local governments to address homelessness, enhance communication, provide safe places to sleep. Do not hide it or criminalize it • We(providers/system) go to them. Not ask them to come to us • The Denver community was appreciative of an opportunity to communicate with the system

Technology Progression Current State 2014 - 2017 • Google Platform (Individuals, Families, Youth) • Homelink (Veterans) – April 2016 - September 15, 2017 (system shut down) Interim Solution October 2017 – 2018 (Timing TBD) • Salesforce – All populations Longer Term 2018 (Timing TBD) • HMIS Vendor – All Populations

Technology Solution Next Steps • Salesforce Interim Solution Target for October 2017 • ROI digital upload (no faxing, emailing!) • User login to review client scores, check to see if they have been assessed, submit updates • No UCI’s • VI-SPDAT v 2. 0 • Veteran + Individual + Family + Youth = One. Home • Data clean-up and purge of inaccessible records for HMIS migration • Agency Liaison training (in person/webinar) • Assessor training materials/instructions

Technology Solution Next Steps • New HMIS Vendor Work Will Begin Early 2018 August: MDHI Co. C Board Vote, other CO Co. C Boards Vote Coordinated Entry System Integration is a priority Database structure and migration process Working on figuring out how current non-HMIS users will access One. Home, but they will be able to still participate and enter surveys • One. Home system process redesign implications based on data-driven evaluation and truly coordinated effort • •

What we’re working on • Technology Systems & HMIS Planning • Monitoring & Evaluation • Training: Iain de Jong next week! www. onehomeco. org/training • Communications (website revamp & MDHI weekly updates) • Increasing non-Co. C funded portfolio • PHA engagement • System planning for 2018