Snohomish County Coordinated Entry Intake and Assessment 1

Snohomish County Coordinated Entry Intake and Assessment 1

Coordinated Entry and Assessment “A single place or process for people to access the prevention, housing, and/or other services that they need” • Uniform screening and assessment • Prioritization and program matching • Connections to mainstream services • More efficient access to appropriate programs for consumers: fewer calls, fewer screenings, less guesswork 2

Coordinated Entry Process • Assess households needs. • Advise households on whether or not a community resource is available to meet a particular need. • Educate households on what they can expect. 3

Eligibility for Navigation Services Imminently Homeless Literally Homeless Fleeing or Attempting to Flee Domestic Violence • Individual or family will imminently lose their primary nighttime residence within fourteen (14) days. • Individual or family has a primary nighttime residence that is a public or private place not meant for human habitation or an emergency shelter or safe haven. • Literally homeless or at risk of becoming literally homeless due to a domestic violence situation that makes the current living situation unsafe. 4

Coordinated Entry Sites 2 -1 -1 YWCA Lynnwood -South County Catholic Community Services Central County Volunteers of America Everett and North County Volunteers of America Sky Valley Snohomish County Veteran’s Assistance Cocoon House Domestic Violence Services of Snohomish County 5

Coordinated Entry Sites Site Coordinated Homeless Housing Entry Prevention Assessment and Navigation Services Navigation 2 -1 -1 x x CCS x Cocoon House DVS Veteran's Assistance VOA- HATS x VOA- DRC x x YWCA x 6

IIF Homeless Prevention: Imminently homeless or attempting to flee DV A Homeless Prevention Navigator will work with the household directly to develop an Action Plan, make direct referrals to service partners and mainstream services. Health Care Transportation and Childcare Mental Health and Substance Abuse Services Education, Employment or Job Training Social and Family Support Safety and Security Income and Benefits 7

IIF Housing : Literally Homeless. Chronically Homeless or Fleeing DV A Housing Navigator will work with the household directly to develop an Action Plan, make direct referrals to service partners and mainstream services. Health Care Transportation and Childcare Mental Health and Substance Abuse Services Education, Employment or Job Training Social and Family Support Safety and Security Income and Benefits 8

211 Calls 2015 All Calls Referrals 1 st Quarter 2 nd Quarter Total 6, 950 7, 640 14, 590 11, 729 12, 724 24, 453 9

211 Housing Related Calls 2015 Housing Related 1 st Quarter 2 nd Quarter Total Shelter Housing/Low-Cost Housing Rent/Mortgage/Moving Assistance 819 879 1698 901 1046 1947 791 860 1651 Total 2511 2785 5296 10

211 Coordinated Entry 2015 Coordinated Entry Homeless Prevention Domestic Violence Total 1 st Quarter 2 nd Quarter Total 121 305 426 110 273 383 22 66 88 253* 644 897 11

Needs and Barriers • • Financial Employment Mental Health Support Substance Use Support Transportation Childcare Criminal History Eviction History 12

Managing Expectations • What do people want? Financial Support Immediate Housing Someone to fix it • What can we do? Listen – be empathetic Identify other services/referrals the caller may access Complete the coordinated entry intake 13

Coordinating with navigators/other system partners • Meetings • Sharepoint • HMIS 14

What is it like being the first point of contact for the system? • Many callers are emotionally charged. Their call to 211 is often crisis driven. • Callers may lack the networks they can turn to for support(family /financial). • Caller identified needs exceed available resources. 15

YWCA Housing Navigator • What do you do ? Assessment of Needs Action Planning Referrals and Coordination Flex Funds • What is going well? Flex Funds are helping Access Better Coordination and Efficiency Consumers Better Educated Less Wait for Help • How do you help people get housing? Systems Education Identifying Goals Barrier Removal • What other services do people need and/or want? Moving Assistance Transportation Communication • What are the gaps? Rent is Expensive Low Vacancy Rates More Intensive Assistance Needed for Seniors and Disabled and Not Enough Housing Options 16