Leadership Development Plan Danielle Gooch LEAD 520 Leadership

My Ideal Employment Situation • Patient Advocate at Medical Group ▫ Provide administrative support

My Leadership Style • Transactional Leadership ▫ Reward and punish when necessary. ▫ Everyone

Organizational Structure • Functional Structure ▫ Each Clinic is its own group. ▫ Expectations

Chain of Command • Section Managers • Lower-level Supervisors • Quality Assurance Officers

Performance Evaluation Measurement • Performance Measured on the following: ▫ ▫ ▫ Core Duties,

Feedback Process • Initial Evaluation/Feedback Session • Semi-Annual Feedback • Annual Appraisal

Team/Group/Individual Performance Development • Monthly Training Sessions ▫ Team-Building ▫ Morale-Building ▫ Volunteer Work

Group/Team Decision Making Process and Responsibility • Utilize Chain of Command • Discuss Decisions

Internal Communication Processes • Weekly Staff Meetings ▫ Voice opinions, concerns, and comments. ▫

External Communication Processes • Advertise Services and Information ▫ Posted Throughout Facility ▫ Command

Conflict Resolution Process • Open-door Policy ▫ Handle it as it arises. ▫ Utilize

Change Management Process • Give Ample Notice • Offer Training • Discuss in Staff

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Leadership Development Plan Danielle Gooch LEAD 520 – Leadership Coaching October 29, 2012 Wes Sullivan Southwestern College Professional Studies

My Ideal Employment Situation • Patient Advocate at Medical Group ▫ Provide administrative support to patients. ▫ Provide assistance in accessing information, addressing concerns, and improving communication. ▫ Help resolve conflicts between patients and healthcare providers.

My Leadership Style • Transactional Leadership ▫ Reward and punish when necessary. ▫ Everyone responsible for their job. ▫ Give assistance when needed.

Organizational Structure • Functional Structure ▫ Each Clinic is its own group. ▫ Expectations and duties are clear.

Chain of Command • Section Managers • Lower-level Supervisors • Quality Assurance Officers

Performance Evaluation Measurement • Performance Measured on the following: ▫ ▫ ▫ Core Duties, Cooperation or responsiveness, Organizational Skills, Communication, Duty Performance, Thoroughness.

Feedback Process • Initial Evaluation/Feedback Session • Semi-Annual Feedback • Annual Appraisal

Team/Group/Individual Performance Development • Monthly Training Sessions ▫ Team-Building ▫ Morale-Building ▫ Volunteer Work

Group/Team Decision Making Process and Responsibility • Utilize Chain of Command • Discuss Decisions in Senior Leadership Meeting • Consider All Information Presented • Section Mangers Present Possible Solutions

Internal Communication Processes • Weekly Staff Meetings ▫ Voice opinions, concerns, and comments. ▫ Brainstorm on process improvement. ▫ Discuss constructive criticism.

External Communication Processes • Advertise Services and Information ▫ Posted Throughout Facility ▫ Command Post ▫ Community Newsletter ▫ Brief at Newcomers Briefing

Conflict Resolution Process • Open-door Policy ▫ Handle it as it arises. ▫ Utilize Chain of Command. ▫ Come up with plan to resolve conflict.

Change Management Process • Give Ample Notice • Offer Training • Discuss in Staff Meetings • Host Question-Answer Sessions