IT IN KSRTC KARNATAKA STATE ROAD TRANSPORT CORPORATION

IT IN KSRTC KARNATAKA STATE ROAD TRANSPORT CORPORATION

KSRTC at a Glance Parameters Years of operation Details 1 -8 -1961 (55 years ) Bangalore Head office location : Parameters Fleet Size (count) Customer Base (count) Employee Base on payroll (count) Employee Base on contract (count) Cities/Segment covered (count) Company revenue growth (%) ( on Gross revenue) Turnover (INR Lacs) 2015 -16 2014 -15 8091 8227 27. 61 lakh 28. 39 lakh 37129 37326 122 119 7 States, 16 District -2. 5 8. 9 312408. 00 324817. 95 Innovations in KSRTC have more than 130 awards.

Major IT Projects • Depot Computerisation System (DCS) • DCS Interface - ETMs, Duty Rota, Leave Kiosk… • Online Passenger Reservation System (AWATAR) • Recruitment • Intelligent Transport System (ITS) • Vehicle Tracking & Monitoring System (VTMS)

Depot Computerisation System v. In-house project, implemented in all 79 depots of KSRTC. v Forms and reports designed as per the user department requirements. Stores Traffic & Administration Work shop v. More than 180 forms and 250 reports MIS Ticket Accounting & Revenue Collection Database

DCS Modules Traffic User Department Traffic Administration Responsibility Schedule master updation, duty rota processing, crew details updation, Crew attendance updation, capturing accident details, MIS reports Leave Management, disciplinary details entry, attendance data processing, MIS reports Fuel management, material issues & receipts, MIS reports Stores & Purchase Workshop Mechanical Issue and capturing of Log Sheets, vehicle maintenance details, break-down details, tyre and assembly performance analysis, MIS reports MIS Statistics Ticket & Revenue Collection Accounts Trip-wise operations / revenue details, line checking information, MIS reports Revenue accounting, ETMs & ticket management, MIS reports

Electronic Ticketing Machines • First to implement ETMs on all its routes since 2005 -06 • ETMs are integrated with DCS • About 12000 ETMs are in use BENEFITS • Substantial reduction in pilferage of traffic revenue • MIS reports to take up effective decisions • User friendly – ticket issue time minimized • Accuracy in financial accounting • Reduction in cost on printing and stationary • Any conductor can operate any route • Ticket in Regional Language-Kannada ETM Ticket

Staff Duty Rota System • Duty Rota Software has been developed in-house for allocating schedules to the crew. • Duty rota is a part of Traffic Module in DCS. • Automated duty allocation based on crew seniority and preferences • Crew will select his preferred duty based on seniority. Staff Duty Rota : A fixed duty for a defined period of time will be assigned to a Conductor/Driver depending upon his seniority and counselling Duty Rota System

Leave Management Kiosk • Touch screen based, 24 X 7 staff friendly kiosk system • Local language interface and biometric authentication • Planning staff requirement for operations and set thresh-hold limit to achieve operational efficiency • Time bound approval of leave, no scope for delays • SMS confirmation for leave sanction/duty allocation SMS format and acknowledgement receipt for leave sanction (in regional language) showing employee details, leave request date, leave period, leave request status (approved/rejected), balance after sanctioning of leave in each category of leave. Interfaced with Administration Module of DCS

Benefits –Duty Rota and Leave Kiosk • Well informed about the duty and leave status • Employees at liberty to choose their preferred route and preferred day of weekly off • No scope for subjectivity or partiality • Only 2% discretionary power given to Depot Manager to sanction leave in case of exigencies • Improved industrial relations • Increased operational efficiency

DCS – Interfaces Fuel Management • Fuel management application has been designed as a part of Stores Module in DCS. • Provision is made for entering the fuel quantity, vehicle and driver details. • Integration with BPCL fuel automation is under progress Inventory Management • Unique code for around 16000 items has been implemented in Depots, Divisional Stores and Regional Workshops. • Provision has been made in the DCS application for capturing New, Serviceable, Reconditioned and Old items.

OPRS-AWATAR Objective: • Any Where Any Time Advance Reservation • Provision for value added facilities • Increase KSRTC market share • • Features: Various modes of booking 30 days advance booking Guest Users booking Link Service booking Single lady booking SMS alert service Net banking facility 35 lakh registered users 4 crore visitors to portal Innovation: • Discount, Concessions & Prayanothsava loyalty scheme • Dynamic fare concept • CRM for feedback • Social & Digital Media marketing • Mobile Apps for IOS and Blackberry • Advance Journey Alerts • First to introduce m-booking and SMS ticket solution • Most popular surface transportal in India

OPRS-AWATAR

Recruitment • Recruitment for all categories of staff is web supported. • KSRTC is the first STU to design and fabricate the automated electronic driving track system as a method for selection of drivers and driver cum conductors. • Currently the track is being functional in Hassan; So far 1. 5 lakh plus candidates have been tested using this system • Online application www. ksrtcjobs. com • Kannada Interface • SMS intimation and Call letter download option • Candidate counselling • Physical verification- BMI Machine • Document verification- Application capturing, Biometric System, Digital Scanning • Entire test is biometric enabled, videographed, captured through application • Control room monitoring with Walkie-Talkie communication system

Recruitment • Eligible Candidates need to take Traffic Signal Test, Reverse-S test, Reverse Parking Test, Upgradient Test, 8 -Track Test each two times. • After all tests, Marks sheet generated through software application and provided on spot along with CD of test. Candidate takes marks card with this signature. • After recruitment process, select list will be displayed on merit basis through software process and posting of selected candidates based on merit through counselling software. FORWARD 8 TRACK BMI CHECK Sta rtin g line Endi ng line Total 40 poles. 20 poles each on both Sides B u s REVERSE S TRACK Inside‘ 8 ’ 24 poles & outside 44 poles UPGRADIENT TEST REVERSE PARKING TRACK Total 16 poles 8 poles each on both sides of the parking area KIOSK FOR TESTING TRAFFIC SIGNALS Start/ end line Identifying backward movement So far 1, 52, 863 candidates have been tested and 32, 291 candidates have been selected MARKS SHEET

Recruitment • Over 1. 5 lakh candidates have been tested so far • Testing of driving skills in real road conditions; Uniform testing for all • Only skilled drivers are selected purely on merit basis • Ensuring Road Safety, Reduced Accidents, Vehicles and Passenger Safety (25 lakh passengers/day) • Transparent System and accepted by all stakeholders • Based on KSRTC success, other STUs are replicating this system • Even Transport Dept. , has replicated this system for issuing driving license • Digitised record system ; Best HR practices • Testing more number of candidates in less time V/s Earlier Scenario • Testing 46000 plus candidates for 1500 posts; 8 months period V/s 23 years process • No additional financial impact as Land, Infrastructure, Manpower are provided by KSRTC – Hassan Training Academy • Recurring costs and return on investment made through Application Fee

Intelligent Transport System-Mysore Project Components • Real Time Passenger Information System - SMS / IVRS / PIS Boards / Commuter Portal / Mobile App • In-Vehicle display System • Automated Voice Announcement System PROJECT SCOPE • Central Control Station • • • Automatic Vehicle Location System • Enterprise Management System • MIS Reports • Training SMS- 9870011012 IVRS-18004255220 Commuter Portal – mitra. ksrtc. in Mobile App – MITRA – KSRTC 500 buses 105 bus shelters 2400 bus stops 45 platforms 6 bus terminus 193 boards @ 111 locations

ITS-Components

Commuters ü Real Time Information on bus arrival and departure ü ü Management üReal time Tracking of Buses üDynamic scheduling of Buses üSchedule rationalization and Overtime Next stop bus reduction announcement and display ü Digitisation of operations within the bus üDecision enabling MIS Reports Reduced waiting time at bus üDriving behavior analysis shelters üTool to defend Motor Vehicle Claim Cases Comfortable Trip planning ü Reduction in operations cost ü Disciplined bus operations Value added SMS and IVRS Services ü Unique Mobile app for trip planning ü Commuter Portal – mitra. ksrtc. in/ with salient features Society ü Promotes Public Transport usage ü Environment friendly initiative ü Immediate access to accident / incident information ü Brings down traffic congestion ü Safety of commuters & pedestrians • Ridership increase due to ITS @1. 69% • Average wait time reduced from 20 minutes in 2012 to 14 mins in 2016

ITS-Recognition • First successful ITS project in India • More than 200 visitors across globe have visited Mysore to study and document the learnings • World Bank organized International Workshop at Mysore during May 30 -31, 2016 to demonstrate the successful functioning of Mysore ITS by KSRTC for replicating such projects. Mobile App • Won many National and International Awards Manjunatha P “Useful app for fast generation. . Again proved KSRTC is no 1 in India. . . ” • • 4. 8 star rating More than 200 positive reviews 1400 plus downloads Available on Google Play Store

VTMS Project Components Project Scope Ø Design, Develop and Implementation of VTMS for 2000 Buses of KSRTC. Ø PIS Boards at 45 bus stands and Control Room (Total of 62 PIS display units). Ø Operations & Maintenance for 3 years. Ø Providing communication requirements (Data center, Bus, PIS display units, Control Room). Ø Product improvement based on requirements Ø Vehicle Tracking and Monitoring System Ø Passenger Information System Ø Central Control Station Ø Data Centre (DC) The system will support 6000 concurrent user queries / transactions scalable upto 8000 vehicles and 62 PIS display units

VTMS - Features Ø Monitoring bus operations in Real time - Vehicle location, Deviation, non performed Trips, Skipped Bus stands, stops, pickup points, Regularity, Unauthorized stops, stopped duration, speed violations, Distance traveled. Ø Display & Playing back appropriate information (history) on Digital maps (GIS). Ø Expected Time of Arrival (ETA) & Expected Time of Departure (ETD) at any selected Bus stand/pickup point information. Ø Enquiry of real time information by passengers through web application/Mobile /SMS. Ø Duty Rota - allocation of buses on weekly basis (Rostering). Ø Two way communication between vehicle and control room Ø Advertisement Management Activities through PIS Boards at Bus Stations. Ø Plans to integrate ETM and AWATAR with VTMS application

KSRTC- Future Plans • Rollout of VTMS and PIS project covering entire fleet of KSRTC, NWKRTC and NEKRTC • Integration of VTMS with OPRS and Ticketing Solution • Fuel Automation and Inventory Management • Development, Upgradation, Integration and Centralisation of all IT applications of KSRTC under “ITOMS”

ACCOLADES for KSRTC’s IT initiatives India Bus Award-2015 SKOCH Award-2015 ASRTU Award-2015 And many more… ASRTU Award-IT Excellence Mo. UD Award-2014

Thank You