Interpersonal Skills Chapter 10 Marketing 1 Marketing Interpersonal
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Interpersonal Skills Chapter 10 Marketing 1 Marketing, Interpersonal Skills, Chapter 10 Slides 1
Human Relations n It is very important in business to work well with others. If you are able to get along with your peers, you have a better chance of success within your company. n #1 reason people are fired from their jobs is because they cannot get along with others. n “Make friends; not enemies. ” Marketing, Interpersonal Skills, Chapter 10 Slides 2
Body Language n Body language is the gestures, posture, mannerisms, and eye contact through which a person communicates thoughts to others. n 60% - 80% of what is communicated comes from body language. n Be aware of your posture when you are at work. n Learn to control/manage your facial expressions. Marketing, Interpersonal Skills, Chapter 10 Slides 3
“Soft Skills” n Skills that are not easily taught and learned are called soft skills. Soft Skills will help you succeed in business. Examples are: Friendliness, Courtesy, and Tact n Personal Ethics n Creativity, Initiative, and Responsibility n Attitude n Self-Control and Orderliness n Self-Awareness and Willingness to Change n Empathy n Marketing, Interpersonal Skills, Chapter 10 Slides 4
“Schmoozing” n Move out of your comfort zones and strike up conversations with people you do not know. n The key to schmoozing is sincerity. When talking to others, always be sincere with compliments. n Many people at the top of their fields are great schmoozers. This is how they make new contacts and create new business. Marketing, Interpersonal Skills, Chapter 10 Slides 5
Teamwork n A team is a group of people that work together in order to achieve a goal. n Teamwork is the skill they use to achieve that goal. n Successful teams are good at: Training n Team Planning n Setting Team Goals n Assigning Roles for Team Members n Sharing Responsibility and Shared Leadership n Marketing, Interpersonal Skills, Chapter 10 Slides 6
Being a Valuable Team Member n Make the team’s goals your top priority. n In meetings, listen actively and offer suggestions. n Build positive group dynamics with team members. n Communicate with team members outside of meetings. n Resolve conflicts among team members. n Respect all members of the team n Inspire other employees to get involved. Marketing, Interpersonal Skills, Chapter 10 Slides 7
In-Class Assignment n This chapter is about getting along with others and showing sincerity in compliments. n Your assignment is to select a teacher, administrator, or coach that has made an impact on your life. n Then, hand write that person a thank you letter telling them how they impacted you and how they have improved your life. n Letters will be distributed to the teacher selected. Marketing, Interpersonal Skills, Chapter 10 Slides 8
