Importance of Communication Skills Prof Dr Madhulika Jha

Importance of Communication Skills Prof. (Dr. ) Madhulika Jha AMITY University

Session Objectives By the end of the session, you will be able to: Ø Understand what Communication is and how it works Ø Describe reasons that communication fails Ø List and discuss strategies to enhance communication

COMMUNICATION Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your character; it becomes your DESTINY.

What are the most common ways we communicate? d Wor n e Spok Written Word ag m I l a Visu Bod es y La ngu age

Components of Communication v Listening v Speaking v Reading v Writing

What causes distortion or the barriers to Communications? n n n Perceptions Language Semantics Personal Interests Emotions n n n Environment – noise Preconceived notions/expectations Wordiness Attention span Physical hearing problem Speed of thought

Miscommunication is probably the biggest single cause of business foul-ups. You think you were clear; you think you provided the complete picture; you think the other person understood. And yet the work product does not meet your expectations. What went wrong and how can you prevent it from happening again?

The Goals of Communications: To change behavior To get and give Information To persuade To get action To ensure understanding

DANGERS OF MISCOMMUNICATION - An important cause of business foul-ups The other person/client did not understand what you thought was clear and accurate The work product does not meet your expectations Where did it go wrong? How can you prevent it from happening again?

BODY LANGUAGE Kinesics-Body Movement n Oculesics-Eye Contact n Hepatics-Smell n Proxemics-Proximity n Chronemics-Time Management n Artifacts-Dress & Attire n

n Eye Contact n Facial expressions n Emoticons n Gesture n Posture n Touch

Have something to say and say it as clearly as you can, that is the only secret of style. - Matthew Arnold

Speak properly, and in as few words as you can but always plainly. For the end of speech is not ostentation, but to be understood. - William Penn

‘A smart communication can enkindle even a lazy mind’ just as the ‘apparel oft proclaims the man’

Thank you Prof. (Dr) Madhulika Jha Director Amity Institute of English & Business Communication Amity University Sec 125 Noida Campus E-mail: madhulikaj@amity. edu Ph #: 0120 -4392192