HYUNDAI MERCHANT MARINE Co Ltd Customer Report Manual

HYUNDAI MERCHANT MARINE Co. Ltd. Customer Report Manual CRM Team 2015. 1

Customer Report Manual Description 1. - 1 2 General User Menu New Report Standard Report My Report Auto email Setup Item Description

Customer Report Manual Description 1 2 3 4 3 -1 4 -1 5 3 1. Pop-up for guiding “How to create New Report. ” 2. Check the Codes. (Enable multi choice) 3. Choose inquiry term. 3 -1 Choose a type of period. 4. Choose vessel/voyage code. - 4 -1 Popup for searching vessel/voyage code. 5. Setup for delivery Status, trades, routes, bounds, origin nations, and destinations. - If ‘ALL’ is checked at the field of origin / destinations, screen for selecting nations doesn’t show up.

Customer Report Manual 1 1 -1 Description 2 -1 1. Enter the code. (POR/POD/PVY) - Max up to 10 at the 1 -1 position. 2 Choose the pre-made and standard 3. 2 4. 5. 3 4 8 3 -1 7 6 8 -1 5 8 -2 4 6 7 8 report format. (optional) By clicking, you can see 2 -1 screen & set it to make the report. Choose the category of items. Those items are only seen at 3 -1 screen. Input the kind of items. Selection : After selecting a item in the “Available” box, then click the rightpointed arrow. Un-selection : After selecting a item in the “Selected” box, then Click the left-pointed arrow. Selected items for the report. Relocate the items order. Setup sort in ascending or descending order. (enable max 3 items)

Customer Report Manual Description 1. Click the button for “Search” to put a vessel/voyage code. 2. Inquiry your S/C No. 3. Inquiry a vessel/voyage name. 4. Show the result of searching. - 4 -1 Choose(click) a vessel/voyage code, the pop-up screen will disappear and it will be inputted at the field of vessel/voyage in the New Report section. 5. Close the screen. 2 3 1 4 4 -1 5 5

Customer Report Manual Description 1 1. Show S/C No. & shipper description & period of date. 2. Show the result of report. 3. Filtering the result with B/L No. 4. Pop-up for saving the report. (Ref. 7 p) 5. Convert the report to an excel file. 6. Print the report. 7. Send the report right away. (Ref. 8 p) 8. Split, Merge column function for the report. 2 1 4 3 6 5 6 7 8

Customer Report Manual Description 1. Enter the name & description of the report. 2. Save the report. 3. Close the screen. 1 2 7 3

Customer Report Manual Description 1. Set the sender’s email address. - 1 -1 Pop-up for editing the information of recipients’ e-mail address. (Ref. 9 p) - 1 -2 Choose the format of report. 2. Send the e-mail report. 3. Close the screen. 1 1 -2 2 8 3

Customer Report Manual Description 1 5 -1 2 3 2 -2 2 -3 4 -1 4 9 5 1. Show the list of recipients. 2. Enable to edit the e-mail address information. (Please refer to the 2 -1 box. ) - 2 -2 Save the modification. - 2 -3 Cancel the modification. 3. Remove the current information item. 4. Add a new recipient. - Add a line like the 4 -1 screen. 5. Save the default recipient group which is selected in the 5 -1 box.

Customer Report Manual Description 1 2 3 4 5 6 8 7 9 10 11 12 13 14 10 15 16 1. Pop-up for guiding “How to set up Auto Email. ” 2. A list for saved reports. 3. Setup for the cycle of sending the report. - 3 -1 Enable to set the period as daily, weekly, and monthly. Plus, you can start date/time for sending a report according to the time zone. (Based on Korean Local Time: GMT+9) 4. Choose a type of period. 5. Choose a format of report. 6. Input the sender’s e-mail address. 7. Choose the group of recipients. 8. Pop-up for editing the recipients’ information. 9. Enter your comments. 10. Save the current setting. 11. Reset the modified setting. 12. Show an auto e-mail list. 13. Click “more”, then you can see the details for the period. 14. Click it, then the above setting screen will be showed up. 15. Remove the selected list. 16. Display a current working status.

Customer Report Manual Description 1 2 3 11 1. Title of the pre-made report. 2. List the items automatically at the tab of the “New Report. ” 3. Layout for the pre-made report.

Customer Report Manual Description 2 1 12 3 1. Show the name of report which is saved. - By clicking, you can move to the screen for the “New Report” which is already saved. 2. Move to the screen for the “Auto e-mail setup. ” 3. Delete the report.

Customer Report Manual Description 1 2 3 13 1. Toggle for the current version of “KOREA” or “ENGLISH. ” - If want to translate to Korean, please click the “KOREA” button. 1. Search for items. 2. Show kinds/items/descriptions.