Ho Chi Minh City Technical and Economic College

Ho Chi Minh City Technical and Economic College Foreign Languages Department Business English 2 UNIT 5: CUSTOMERS Part 1: Working with words Lecturer : Nguyễn Thị Hồng Thắm Email address: msthamnth@gmail. com Phone number: 0986 303 357 On 13 May 2020

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p. 30 A Customer service

p. 30 A Customer service

TECHNOGYM’S WEBSITE HOMEPAGE Call centre A call centre is an office where people work answering or making telephone calls for a particular company. After-sales Providing help to a customer after they have bought a product, such as doing repairs or giving advice on how to use the product. Tailor-made courses If something is tailor-made, it has been specially designed for a particular person or purpose Technical support An advice service provided, usually over the telephone, to help people who have problems using a computer The design team the process of deciding how sth will look, work, etc:

p. 30 A Customer services satisfaction care expectations requirements

p. 31 A Customer service

p. 31 Customer service A /ˈsɜː. vɪs/ /ˌsæt. ɪsˈfæk. ʃən/ /səˈplaɪ. əʳ/ /keəʳ/ service satisfaction supplier care /ˌek. spekˈteɪ. ʃən/ expectation /rɪˈkwaɪə. mənt/ requirement /ˈprɒd. ʌkt/ product

Customer service A expect service supply satisfied expectations services (x 2) p. 31 requirements products cares expect homework

A p. 31 Customer service require assess monitors ensure provide tailor

Giúp đỡ assist help assess evaluate Đánh giá monitor check Kiểm tra ensure guarantee Bảo đảm provide give Cung cấp require need tailor adapt Cần Điều chỉnh

Practice 5 - working with words P. 110 homework

Practice 5 - working with words P. 110 homework

Practice 5 - working with words P. 110 services homework

P. 31 A Customer service Customer, client, and consumer

P. 31 A Customer service 8. Think of a service you know well. It could be your own company’s product or service, or one you have recently bought or used. Explain what makes it so good homework

ASSIGNMENT Hand in your assignments via this link: https: //docs. google. com/forms/d/15 k 0 rm 0 ijrg KAy 7 c. Cja. U 3 e 3 nllk. I 9 qu. Rg. UZBy. FBkt. FGo/edit Deadline: 14 May, 2020