Ho Chi Minh City Technical and Economic College

Ho Chi Minh City Technical and Economic College Foreign Languages Department Business English 2 UNIT 4: SERVICES AND SYSTEMS Part 1: Service Lecturer : Nguyễn Thị Hồng Thắm Email address: msthamnth@gmail. com Phone number: 0986 303 357 On 29 Apr 2020

UNIT 4: SERVICES AND SYSTEMS

A Service p. 24

Services are activities such as tourism, banking, and selling things which are part of a country's economy, but are not concerned with producing or manufacturing goods.

A Service p. 24 An agency that arranges personal travel

A p. 24 Service A newspaper A bank An online travel agency

A Service Would you be interested in these services? Why or why not? p. 24

A Service (track 16) p. 24 2. Listen to three speakers. Which website in 1 (a bank, a newspaper, or an online travel agency) would they be interested in? Vocabulary: Book (v) : đặt (vé, phòng) Cash machine (n): máy rút tiền = ATM cashier (n) : thu ngân Account (n) : tài khoản Queue (v) : xếp hàng Latest news : tin tức mới nhấtc

A Service (track 16) Answers: Speaker 1: ______ Speaker 2: ______ Speaker 3: ______ p. 24

A 1. 2. 3. 4. 5. 6. 7. 8. 9. Service - Adjectives User-friendly Up-to-date Accurate Immediate Convenient Secure Time-saving Efficient Cost – effective /ˌjuː. zəˈfrend. li/ /ˌʌp. təˈdeɪt/ /ˈæk. jʊ. rət/ /ɪˈmiː. di. ət/ /kənˈviː. ni. ənt/ /sɪˈkjʊəʳ/ /ɪˈfɪʃ. ənt/ /ˌkɒst. ɪˈfek. tɪv/ p. 24

A Service - Adjectives p. 24 User-friendly : well designed and easy to use. Up-to-date : the newest thing of its kind. Accurate : correct to a very detailed level Immediate : is done without any delay Convenient : suitable for your purposes and needs and causing the least difficulty

A Secure Service - Adjectives p. 24 : feel safe and happy Time-saving: reduces the amount of time it takes to do sth Efficient : be able to do tasks successfully, without wasting time or energy. Cost – effective: saves or makes a lot of money in comparison with the costs involved.

A Service - Adjectives Using adjectives to describe these services Courier service Mobile phone news update service Online music Online shopping takeaway creche p. 25

Service - Adjectives A Do you use services like these? Courier service Mobile phone news update service Online music Online shopping takeaway creche p. 25

A Practice File 4 Exercise 1 - Working with words p. 108

A Service – Track 17 Vocabulary: Deliver orders Maintain excellent relationships Money market Make quick decisions Credit card number Work full-time In the middle of the day p. 25

A Service – Track 17 Answers: Speaker 1: ______ Speaker 2: ______ Speaker 3: ______ Speaker 4: ______ p. 25

A Service p. 25 A consultant is a person who gives expert advice to a person or organization on a particular subject. Search engines Call centre Telecommunication companies A financial adviser is someone whose job it is to advise people about financial products and services.

A Service Help somebody (to) do something Allow somebody to do sth Make it easier for somebody to do sth Let someone do sth p. 25

A Practice File 4 Exercise 2 - Working with words p. 108

A Service p. 25

ASSIGNMENT Exercise 2 (page 24) Exercise 4, 5, 6, 7 (page 25) Practice File 4 (Exercise 1, 2 page 108) Hand in your assignments: https: //docs. google. com/forms/d/e /1 FAIp. QLSc. QDDVALVXIMq. Ywu. Gw c 6_34 e 7 v 9 Kvb. Hxnh. YOCz. HR 6 txzg. Ya. A/viewform Deadline: 1 May, 2020