FICCI CE PDCA Cycle FICCI CE PDCA Cycle

FICCI CE PDCA Cycle

FICCI CE PDCA Cycle PLAN DO ACT CHECK

FICCI CE PDCA ( Plan-Do-Check-Act ) 1. Plan-Do-Check-Act ( PDCA Cycle ): - A four step process for quality improvement. 2. In the first step (PLAN), A plan to effect improvement is developed. 3. In the Second step (DO), the plan is carried out. 4. In the third step ( CHECK), the effects of the plan are observed. 5. In the last step (ACT) , Action is taken to carry out the plan after making necessary corrections. 6. This is repeated till the original plan is achieved.

FICCI CE Continuous process PLAN ACT DO CHECK The PDCA cycle has the advantage of being cyclical implying that improvement never ceases.

FICCI CE Application of PDCA Cycle The ultimate aim of any management system is continual improvement of its performance. To achieve this, Deming’s PDCA cycle of improvement is interwoven in the structure of the new ISO 9000: 2000 standards.

FICCI CE PDCA Cycle applied to ISO 9001: 2000 clause 4. 1 ACT Implementation of improvement ( Clause 4. 1 f ) CHECK Monitoring, Measurement & Analysis ( Clause 4. 1 e) PLAN Identification of sequence, interaction criteria & methods ( Clause 4. 1 a, b, c ) DO Implementation of the planning ( Clause 4. 1. d)

FICCI CE Deploying Quality Improvement Process Continual improvement process of Quality Management System can be deployed throughout the organization by undertaking PDCA activities at various levels as explained in the subsequent slides.

FICCI Application of PDCA at top management level Plan • • • Establish Policy Define Objectives Plan and Provide Resources Define organization structure Plan development of customer focus CE

FICCI CE Top Management DO • Lead by Example • Show commitment • Communicate Importance of customers throughout Organization • Deploy policy throughout Organization • Define measurable objectives • Delegate

FICCI CE Top Management CHECK • • • Undertake management review to assess: Is the system working for us? Are we meeting objectives? Is our policy being followed? Are our customers happy? How is our business doing? Are we planning anything that could affect the system? (New product line; reorganization etc)

FICCI CE Top Management ACT • Incorporate review results into strategic planning • Provide for additional resources • Reorganize • Hire new staff • “Convert”, “Sideline” or Fire “nonbelievers/non-performers”

FICCI CE Department/Section Heads PLAN • Establish procedures and instruction for departmental activities • Define responsibilities • Establish objectives • Plan resources including training of personnel • Establish communication channel for instructions and feed-back

FICCI CE Department / Section Heads of Functional Units DO • • Allocate clear responsibilities Provide resources and support Coordinate and harmonize activities Resolve problems

FICCI CE Department/Section Heads CHECK • • How is my department doing? Are processes under control? What are my employees telling me? Are we meeting customer requirements? Am I meeting my objectives? What are the key problems in my area? How can we improve?

FICCI CE Department / Section Heads ACT • Systematic problem-solving (based on importance, risks involved etc) • Develop action plans • Concentrate on improvement (incremental or “breakthrough” improvements) • Review existing procedures, and need for new procedures

FICCI CE Management Representative PLAN • Co-ordinate definition of key processes, their sequences and interactions • Define needs for documented procedures • Co-ordinate preparation of Quality Manual • Co-ordinate elaboration of Inter-functional procedures (Document Control, Internal Audit etc) • Determine Legal and Regulatory Requirements • Coordinate Quality Planning

FICCI CE Management Representative DO • Ensure processes are defined & maintained • Promote customer focus • Facilitate Internal Communication • Support line management functions • Coordinate Training Activities (with HR) • Collate measurement data (Product/ Process/System)

FICCI CE Management Representative Check (Internal Audits) • • • Is everyone managing their processes? Are the customers happy? Is our system working? Are we communicating adequately? How can we improve?

FICCI CE Management Representative ACT • Stimulate/co-ordinate inter-functional actions • Review Internal Audit frequency • Alert Top Management