The PDCA Cycle The most basic Quality Improvement
The PDCA Cycle The most basic Quality Improvement Cycle
PDCA Cycle Act Plan Check Do
Plan �Define Customer requirements for product or service. 1. Marketing Research for new product or service. 2. Inquiries from potential customers. �Define relevant Processes for: 1. Suppliers 2. Production Process 3. Personnel and Equipment needs 4. Facilities 5. Appraisal and Inspection 6. Delivery 7. Customer Feedback, etc.
Do � Implement the processes as defined. � Good ideas can fail. � When a good idea fails, 90% of the time it is due to improper implementation. 1. Are there adequate resources? 2. Are personnel adequately trained? 3. Is there a commitment from Management? � Implementation is also a Process. 1. Is there an Owner for the Implementation Process? 2. Is there an Action Plan for Implementation? 3. Has the Implementation Plan been documented? � Was there a trial run?
Check � Are there problems with any Suppliers? � Audit relevant Processes to see that they are implemented as designed. � Identify key points in the Processes for monitoring. � Identify the most important meaningful measurements for purposes of monitoring the processes. � Sample from the process to check for signals of Special Cause variation or other problems. � New processes must be sampled more frequently since they are not well understood. � What does Customer feedback say?
Act �Resolve any Supplier problems. �Fix any Process implementation problems. � Remove any Special Cause variation in Processes. �Is Process redesign necessary (does not meet expectations or new technology becomes available). �What are main issues from Customer feedback?
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