Implement the PDCA cycle for quality management in
- Slides: 18
Implement the PDCA cycle for quality management in higher education 1 What is PDCA cycle? 2 Quality assurance in higher education 3 PDCA in higher education Lan Nguyen Thi-Ngoc, An Giang University 1
What is PDCA cycle? 1 Plan Act PDCA Do Check 2
1 § § § What is PDCA cycle? An iterative four-step management method Focus on true quality Control and continual improvement IQA (Internal Quality Assurance) system Deming wheel Plan – Do – Check - Act Plan Act PDCA Check Do 3
1 What is PDCA cycle? PLAN § Output expectations § Objectives and processes § Specifications § Time table § Monitoring Plan Act PDCA Check Do 4
1 What is PDCA cycle? DO § Implementation § Training § Data collection Plan Act PDCA Check Do 5
1 What is PDCA cycle? CHECK § Measurement § Control and observation § Compare against expected output § Data collection § Summarize information/ trend Plan Act PDCA Check Do 6
1 What is PDCA cycle? ACT § Determine the check phase is improved or not § Adjustment § New cycle/new standard Plan Act PDCA Check Do 7
2 Quality assurance in higher education Excellence Client satisfaction QA Value added Value for money Fitness for purpose Threshold Source: Green, D. What is Quality in higher education? 1994 8
2 Quality assurance in higher education Teaching & Academic program Research & scholarship Staffing Students Embrace all its functions, and activities Buildings, facilities, and equipment Service to the community Academic environment Source: The world declaration on Higher education for the 21 st century-October 1998 9
2 Quality assurance in higher education QA mechanism QA system Internal QA § Monitoring § Evaluation § Improvement External QA Accreditation § Benchmarking § Audit § Assessment 10 Source: Tan Kay Chuan et al. AUN-QA training course for accomplishing program assessment
2 Quality assurance in higher education Quality assurance can be described as the systematic, structured and continuous attention to quality in terms of maintaining and improving quality 11 Source: AUN-QA Manual for the Implementation of the Guidelines
3 PDCA in higher education Source: Speededurance. com 12
PDCA in higher education 3 § § Quality higher = PDCA wheel roll up Can PDCA wheel roll back? How to prevent it roll back? Set up a standard & keep it roll up 13
PDCA in higher education 3 § § § An internal quality assurance for quality enhancement Can implement in higher institutions Basic requirement of quality standards (AUN-QA, ABET, Basic requirement of quality standards (AUN-QA, CTI, etc. ) Input Process Output PDCA 14
3 PDCA in higher education AUN-QA (ASEAN University Network) guidelines: § Benchmark standard towards quality and QA § Strengthen the position of higher education in Asean and outside Asean. AUN-QA has been improved: § Adjust after 5 -10 years § New criteria: Expected learning outcomes § Band score: 1 -7 § Decrease numbers of criteria 15
PDCA in higher education 3 Example of matching AUN-QA with PDCA Plan Do Check Act Writing Self – assessment report (SAR) Applying the AUN-QA Standards and Criteria Self-assessment to Program, IQA System & Institutional Level Follow-up activities 16
3 § § § PDCA in higher education 2009: Vietnam implemented AUN-QA March 2016: Vietnam was the 2 nd of accomplishing program assessment (After Indonesia) Vietnamese government promulgated new regulations on quality assurance criteria in higher education No. 65, Nov-2017 17
Discussion 18
