Energy Advice Service Natalie Makin Nicholas Wilson Introduction

Energy Advice Service Natalie Makin & Nicholas Wilson

Introduction • • • Why are we here? The Energy Advice Service started in 2012 Originally ring-fenced employment initiative for Stockport Homes customers (advising customers) The service has rapidly evolved to much more of a technical role. Where are we today?

Role of Energy Solutions Advisors (ESAs) 2 ESA’s to help customers with: • Fuel debts • Best energy tariffs and deals • Reducing energy consumption • Understanding fuel bills • Heating systems and controls • Grant and discount application Rapidly evolved in to a technical role • NDEA and DEC

Fuel Poverty What is Fuel Poverty? • Measured using the Low Income High Costs (LIHC) indicator

Fuel Poverty • Problems Associated with Fuel Poverty • Causes of Fuel Poverty • Signs of Fuel Poverty • How to solve Fuel Poverty?

Grants and Services • Warm Homes Discount • Priority Register • Charis Grant

Customer Consultation • Recently consulted on fuel switches and heating times survey • Pre-approved text and sign posting • Feedback forms

Marketing

When was the last time you switched? In the last 12 months? 2 years ago? 5 years ago?

Examples Mr & Mrs B- Charis grant awarded for £ 1276 Mrs F -Tariff and supplier switch saving £ 300. PSR and eligible for WHD Mrs E- Tariff and supplier switch saving £ 452 Mr & Mrs G- Family of 5 Tariff and supplier switch saving £ 275. PSR and WHD, smart monitor

Outcomes Initiative Switches and refunds Charis grants Warm homes discount Total Value £ 10, 659 £ 1, 926 (3) £ 10, 780 (77) £ 23, 366. 18 Initiative Value Switches and £ 19, 652. 89 refund Charis grants £ 3, 838. 64 (5) Warm homes £ 18, 480 discount (132) Total £ 41, 944. 53

Future Objectives • Raise awareness of the service and fuel poverty • Working closer with other teams • Increasing Warm Homes Discount claims with the help of frontline staff

Any Questions?