EDistrict and the Right to Information RTI Conference

E-District and the 제목 Right 스타일 to Information 마스터 편집 (RTI) Conference of Information Commissioners 17 th October 2007 1 Department of Information Technology 12/13/2021

Ne. GP Vision “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man” -27 Mission Mode Projects (MMPs) E-District, a State MMP

Overview of E-District l Citizen-centric approach to delivery of selected (bulk) services through Common Service Centres (CSC) l Involving back office enablement, by way of – digitization of relevant records – process redesign – automation of processes/workflow

Salient features Phased implementation- Phase I pilots in 8 -10 States (1 -2 districts in each) Phase II -National roll out l ‘coverage’ limited to ten categories of services l gradual ‘digital’ evolution of back office l

Salient Features (2/2) l Enable delivery through multiple channels riding on SWAN, SDC and CSC infrastructure l Access NSDG for routing service requests and delivery.

RTI – Current Imperatives Citizens – Awareness about their rights under RTI Act – Access to PIO’s – Responsiveness to their request Departments / Public Authority – Reaching out to the citizens – Establishing processes for quick disposal of requests – Ensure internal transparency and accountability Commission – Encourage participation by Citizens and Departments – Track and ensure speedy disposal of requests – Intervene whenever required E-District Creating an Enabling Environment

RTI ‘services’ in edistrict For services listed under edistrict, enable -receipt and acknowledgement of applications u/RTI (including fee ) -establishment of electronic interface with Public Information Officer (PIO) - for reaching the applications - tracking status of the applications - receiving services (interim/final) from PIO and its delivery to the citizen

Outcomes (1/2) l Notification of e. District services under section 4(1) of the Act to enable and legally enforce sharing of information as prescribed, electronically. l e. District to act as an enabler for facilitating objectives/ services relating to RTI being achieved/delivered l RTI’s legal framework to be leveraged by e. District to make information sharing/e-services, irreversible.

Outcomes(2/2) l Service centric approach to requests u/RTI l Evolve an effective MIS tool for monitoring at supervisory levels l Service delivery enabled through multiple channels l Effective use of IT infrastructure to collaborate across agencies (other MMPs) Creating Citizen Pull for Automation of RTI Services across Departments

Points for deliberation Extending RTI services at the CSCs, to such Public Authorities that have been already enabled electronically for receipt of applications, (while leveraging the access/content already developed by the NIC) l Need/feasibility of notifying CSCs as APIOs under the Act l

Thank You

RTI under E-District Food & Civil Supplies RTI and E-District Online service Transport Public Relation Service specific PIOs Common Service Centres Revenue Social Welfare District Admn. Offices Citizens Departments Enabling Application Receipt, Transmission, Tracking Enabling Access to PIO’s at the Doorsteps of the Citizens’…

PIO (Back Office) Citizen Applies Under RTI Act Manual/Digital Process Desk 1 Desk 2 Desk 3 CSC • Receive Application Delivery/Information of service to CSC • Ack. With Date/Time Stamp • Reaches to PIO electronically Delivery to Citizen Automated/ online activity Manual activity CSC

NEGP –Mission Mode Projects (MMPs) MMPs identified on the basis of high citizen / business interface – projects cover range of key services offered by department Central (8) • Income Tax • Central Excise • Passports/Visa & Immigration • MCA 21 • National ID / UID • Pensions • Industry Initiative • Banking • Insurance State (11) • Agriculture • • • Land Records Transport Treasuries Commercial Taxes Gram Panchayats Municipalities Registration Police Employment Exchange • E-District States can add up to 5 state specific Projects Integrated (8) • e-BIZ • EDI • India Portal • Common Service Centers • EG Gateway • E Courts • E-Office • E Procurement

Citizen Centric Approach Department-Centric Approach Citizen-Centric Approach Transformation Citizen Intermediaries Enhanced value Fragmented value Department 1 Department 2 Department 3 Department 4 Department 5 Departmental Support Dept 5 Dept 1 E-District Interface Dept 2 Dept 4 Dept 3

Ne. GP Services Bulk Services Covered u/MMP Not Covered u/ MMP (covered u/e district) Services relating to- Relating to Services relating to- - Land Records - Agriculture - Police Social welfare - Certifications Transport Revenue court - Social welfare Gram Panchayat Grievances/RTI - Revenue court Municipalities… Ration cards Certifications - Grievances/RTI Recovery of dues - Ration cards/PDS Health - Utility services Tourism… - Transport - Education - Health…

E-District Services E-District application 1 State Data Centre (SDC) SWAN 2 Services Online application for services Access points: • Online • CSC 1. Land Records related 2. Agriculture related 3. Police related 4. Certificate related 5. Social welfare 6. Revenue court 7. Grievances 8. Ration card related 9. Utility Receipt of the acknowledg ement receipt 4 Online delivery of services to the applicant. For e. g. online issue of various certificates Government Gateway Back end processing at the department Online generation of acknowledgement receipt 3 Departments 1. Health 2. Land records 3. Police 4. Transport 5. Agriculture 6. Rural development 7. Registration

Core Services l l l Certificates including domicile, nativity, caste, marriage, income, employment: Application/Issuance/Updation. Social Welfare - Pensions (old age, widow, etc. ): Application / Payments/etc. Revenue Court- including case listing, final orders, etc. : Information/Tracking Government Dues and Recovery as part of Land Revenue – including Issue of notices, record payments, etc. : Information / Tracking Ration Card related services- including Registration, Issue of duplicates, etc. : Information/Application/ Issuance/Updation RTI Services/ redressal of grievances: Application/Tracking/ Redressal/Appeals/etc.

e. District Deployment CSC Setup Broadband Easy Access (Single Sign on) Payment Gateway NSDG State Data Center setup SWAN Public Distribution System Social Security Revenue Court Cases RTI/ Grievance Services Governmen t Dues and Recoveries Certificates Service Interface