Defense Contract Management Agency Quality Assurance Directorate Presented

Defense Contract Management Agency Quality Assurance Directorate Presented By: Michael Shields Executive Director, Quality Assurance March 15 th, 2011

Quality Assurance (QA) Directorate Responsible for Agency Wide Implementation QA Training QA Tools QA Policy Goal: Effectiveness & Efficiency 2

Organizational Structure Office of the Secretary of Defense DCMA-D AQ E&A Process Management Division OPS PM&J Information Management Division Policy AO SP Quality Assurance West Region Quality Engineering Division Resource Management Division Training Intern’l Tools Central Region East Region NASA Audit Division Analysis, Assistance and Assessment 3

QA Training ASQ Certifications Certified Quality Technician Certified Quality Auditor Certified Quality Manager Certified Quality Engineer 400 ASQ Quality Technician Certifications (FY 11) Managing Workforce Competencies Move from commodity certification to skill sets QA Training Assignment based competencies First-line supervisory assessment and validation Assuring Conforming Products and Services 4

QA Tools Integrated Tool Set Supplier Risk Rating System Evaluation based on QA Tools Past performance Supply Chain vulnerability Aggregated by weapon system Risk assessment for Government Contract QA activities Surveillance planning Capturing corporate knowledge Bringing tools into the 21 st century Use of real-time data 5

QA Tools (con’t) New Corrective Action Requests (CAR) Portlet Tool Enterprise tool used to evaluate program effectiveness across Agency First Line Supervisor (FLS) Workload Sampling Tool Training Competency Assessment Tool (TCAT) Developed and deployed this year Allows first-line supervisors to review and track competency and training needs Initially deployed with 1910 QAR Skill sets Other job series being added quickly for agency-wide use More Effective Use of Data 6

QA Policy Shift primary focus from Quality Control to Quality Assurance New Quality Engineering Policy focused on analysis and preventive actions Voting member of standards bodies influencing QA standards Developing Acquisition Intelligence to buying commands Teaming to write improved contractual QA provisions and performance incentives. QA Policy 7

QA Policy Process specific QA Instructions New training policy Shifts from commodity certification to competency certification Based on specific work assignments Core QA competencies based on ASQ body of knowledge New CAR policy Reporting to Primes for corrective action at vendors Helping Primes with sub-tier Quality Enhanced Effectiveness and Efficiency Through Consistency 8

Working Together Participating on the SAE G-19 committee Writing test methods for testing process specified in SAE standard AS 5553 Counterfeit Electronic Parts: Avoidance, Detection, Mitigation, and Disposition Do. D participation: DLA and DCMA Participating on the SAE G-21 committee Developing a standard based on AS 55553 applicable for mechanical parts and materials Standard drafted February 2011: AS 6174, Counterfeit Material Avoidance, Detection, Mitigation, and Disposition M DC Preparing for industry vote for publication Do. D participation: OSD, DCMA, DLA, NAVSEA, Army, and NAVAIR A Re-wrote Appendix E and F adding Traceability and Control of Suppliers Co ntr ac tor s Buying Commands 9

Working Together To focus on risk mitigation and preventive QA actions Training To reduce Quality Cost To improve Performance Program/Weapon System Readiness QA Tools QA Policy To reduce Co ntr ac DC M A Lead-times Non-Conforming Material Repair/Rework tor s Buying Commands 10

Summary Training Integrating ASQ Body of knowledge Shifted to Competency-based certifications QA Tools Real time date Supporting GCQA planning, surveillance, and competencies Policy Quality Assurance vs. Quality Control Quality Engineering Policy Process Specific Instructions New Training Instruction Working Together Improving the overall acquisition process 11

Questions 12