Cultural Competency Why and How Company Must Develop

Welcome Remarks Anton Nikodemus President & COO Monte Carlo Resort & Casino Debra Nelson

Welcome Remarks Carol Evans CEO Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt.

THANK YOU HOST SPONSOR Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen.

New DBP Members October 2011 – January 2012 • • • • Avon Capital

Twitter Follow #DBPBPS to join the conversation! For all of Diversity Best Practices’ diversityrelated

Core Competency Focus for Diversity Practitioners: Cultural Competency Andrés Tapia President Diversity Best Practices

CROSSCULTURAL COMPETENCY WHY -- AND HOW -- EVERY COMPANY MUST DEVELOP THIS SKILL FOR

NEXT GENERATION DIVERSITY COMPETENCIES LEADERSHIP IMPACT • Systemic Thinking • Strategic Savvy • Influence

PERSONAL MASTERY COMPETENCIES CROSSCULTURAL COMPETENCE The ability to discern and account for one’s own

The Indian, Polish, & American Team Diversity Best Practices | www. diversitybestpractices. com Follow

COMPETENCE Look at the image at the left…describe what you see. Handling Of Problems

COMPETENCE Look at the image at the left…describe what you see. The Boss East

CROSSCULTURAL COMPETENCE Look at the image at the left…describe what you see. Opinions East

A LATINO WALKTHROUGH OF THE HOME DEPOT 15

“Quiero un amigo” “I want a friend experience. ” 18

Health Care Disparities Infant Mortality High Blood Pressure Blacks have 1. 5 times the

Heart Disease Under -diagnosed in Women # 1 Killer 1 in 30 deaths from

Luncheon: Greater Cross Cultural Competency Through Communication Dott. Ida Castiglioni Assistant Professor University of

Keynote and Conversation The Melting Pot is Dead…But Now What? Milton J. Bennett, Ph.

Best Practices Panel Moderator: Andrés Tapia President Diversity Best Practices | www. diversitybestpractices. com

Best Practices Panel: Fred Keeton / Caesars Entertainment Sherri Gilligan / MGM Resorts International

Think Tank Sessions: Breakout Groups Product Development Facilitator: John Sequeira / Senior Diversity Advisor,

Think Tank Report Back and Action Plans Facilitator: Andrés Tapia President Diversity Best Practices

Closing Remarks Carol Evans CEO Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt.

Upcoming Events 2012 March 8 th – International Women’s Day Web Seminar April 26

Evaluations Thank you for joining us! Please fill out your evaluations and hand them

Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS

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Cultural Competency: Why - and How - Company Must Develop This Skill for Internal and Cross-Border Diversity February 9 th, 2012 | Las Vegas, NV Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the changing conversation on race, color + classism! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Welcome Remarks Anton Nikodemus President & COO Monte Carlo Resort & Casino Debra Nelson Vice President Corporate Diversity and Community Affairs MGM Resorts International Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Welcome Remarks Carol Evans CEO Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

THANK YOU HOST SPONSOR Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

New DBP Members October 2011 – January 2012 • • • • Avon Capital One Express Scripts, Inc. Fannie Mae Glaxo. Smith. Kline John Deere Marriott The Campbell Soup Company The Federal Reserve Bank of Atlanta The Federal Reserve Bank of Boston The Federal Reserve Bank of Chicago The Federal Reserve Bank of Dallas The Federal Reserve Bank of Minneapolis The Federal Reserve Bank of Philadelphia The Federal Reserve Bank of St. Louis United Airlines Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Twitter Follow #DBPBPS to join the conversation! For all of Diversity Best Practices’ diversityrelated coverage on Twitter, follow us @Nxt. Gen. Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the changing conversation on race, color + classism! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Core Competency Focus for Diversity Practitioners: Cultural Competency Andrés Tapia President Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

CROSSCULTURAL COMPETENCY WHY -- AND HOW -- EVERY COMPANY MUST DEVELOP THIS SKILL FOR INTERNAL AND CROSS-BORDER DIVERSITY ANDRÉS TAPIA, PRESIDENT, DIVERSITY BEST PRACTICES Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the changing conversation on race, color + classism! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

NEXT GENERATION DIVERSITY COMPETENCIES LEADERSHIP IMPACT • Systemic Thinking • Strategic Savvy • Influence PERSONAL MASTERY • Global Mindset • Crosscultural Competence TECHNICAL MASTERY • Financial/Business Acumen • Holistic HR Know-How • Tech and Social Media Fluency Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

PERSONAL MASTERY COMPETENCIES CROSSCULTURAL COMPETENCE The ability to discern and account for one’s own and others’ world views and identify opportunities, make decisions, and resolve conflicts in ways that optimize cultural differences for better, longer lasting, more creative solutions. Diversity & Inclusion Application: Ability to master the concept that inclusion is a competence, not an attitude. Recognize how differences affect every aspect of interpersonal interactions, as well as interactions between people and products, services, processes, structures, and events. Able to see and articulate what cultural differences imply for design, development, and delivery of HR, business, and operational strategies, structures, and programs, and then implement business practices that minimize conflict and maximize the value of those differences. Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

The Indian, Polish, & American Team Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

COMPETENCE Look at the image at the left…describe what you see. Handling Of Problems East and West Worldviews (Art by Yang Lui) Think about East Vs. West

COMPETENCE Look at the image at the left…describe what you see. The Boss East and West Worldviews (Art by Yang Lui) Think about East Vs. West

CROSSCULTURAL COMPETENCE Look at the image at the left…describe what you see. Opinions East and West Worldviews (Art by Yang Lui) Think about East Vs. West

A LATINO WALKTHROUGH OF THE HOME DEPOT 15

“Quiero un amigo” “I want a friend experience. ” 18

Health Care Disparities Infant Mortality High Blood Pressure Blacks have 1. 5 times the level Blacks 136% higher than whites Puerto Ricans 44% higher Heart Disease Blacks have 20% higher incidence Obesity Blacks and Mexican Americans have much higher incidence HIV/AIDS Blacks has 8 X incidence Diabetes Blacks and Hispanics have 19 a 2 X incidence 19

Heart Disease Under -diagnosed in Women # 1 Killer 1 in 30 deaths from breast cancer vs. 1 in 6 deaths for heart disease 20

Luncheon: Greater Cross Cultural Competency Through Communication Dott. Ida Castiglioni Assistant Professor University of Milano Bicocca Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Keynote and Conversation The Melting Pot is Dead…But Now What? Milton J. Bennett, Ph. D. Director Intercultural Development Research Institute (IDRInstitute) Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Best Practices Panel Moderator: Andrés Tapia President Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Best Practices Panel: Fred Keeton / Caesars Entertainment Sherri Gilligan / MGM Resorts International Pamela Culpepper / Pepsi. Co Linda Jimenez / Well. Point, Inc. Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Think Tank Sessions: Breakout Groups Product Development Facilitator: John Sequeira / Senior Diversity Advisor, Global D&I Practice, Central HR / Royal Dutch Shell Talent Management Facilitator: Dott. Ida Castiglioni / Assistant Professor / University of Milano Bicocca Policy/Ethics Facilitator: Elizabeth A. Campbell / Partner & Chief Diversity Officer / Andrews Kurth LLP Multicultural Marketing Facilitator: Debra Nelson / VP Corporate Diversity and Community Affairs / MGM Resorts International Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Think Tank Report Back and Action Plans Facilitator: Andrés Tapia President Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Closing Remarks Carol Evans CEO Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Upcoming Events 2012 March 8 th – International Women’s Day Web Seminar April 26 th – Best Practice Session, Miami, FL – Hosted by VISA June 28 -29 th – National Affinity Leadership Congress (NALC) August 1 st – Best Practice Session, Chicago, IL – Hosted by Northern Trust Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Evaluations Thank you for joining us! Please fill out your evaluations and hand them to a staff member as you exit. Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation on cultural competency! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the changing conversation on race, color + classism! Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!