Copyright 2018 Pearson Education Inc Introduction to Information

Copyright © 2018 Pearson Education, Inc. Introduction to Information Systems Third Edition Chapter 1 Information Systems and People Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 1 - 2 Learning Objectives 1. 2. 3. 4. 5. 6. Role of IS in organizations Three characteristics of valuable information Four components of IS MIS research areas Examples Ethical questions Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 - 3 IS in Action • Dancing with the Stars • Hurricane Sandy • Walmart Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 1 - 4 Organizations and IS 1. Operations management 2. Customer interactions 3. Decision making 4. Collaboration on teams 5. Competitive advantage 6. Individual productivity Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 - 5 1. Managing Operations • Functions to deliver goods and services • Compliance • Industry-specific operations Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 - 6 2. Customer Interactions • CRM systems build and maintain relationships • Web-based front offices and online self-service Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 - 7 3. Making Decisions • Data-driven decision making • Business intelligence Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 - 8 4. Collaborating on Teams • Social networks • Online communities Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 - 9 5. Competitive Advantage • Competitive advantage • Businesses and nonprofit organizations Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 10 6. Individual Productivity • Computer software • Electronic devices Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 11 Nature of Information • Data • Information • Knowledge Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 12 Information Value • Timeliness • Accuracy • Completeness Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 13 IS Components 1. 2. 3. 4. People Technology Processes Data Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 14 1. People • • Leaders Managers and staff Information technology team User-generated content Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 15 2. Technology • Hardware • Software • Telecommunications Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 16 3. Processes • Set of activities to achieve task • Business process management Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 1 17 4. Data • Raw ingredient for every information system • Converted into digital format, integrated, and shared across systems Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 1 18 IS Discipline • • • Development Organizations Individuals Groups Markets Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 19 IS in Business • • • Marketing Finance HR Sales Manufacturing Entrepreneurship Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 20 IS in Nonprofits and Government • Fund-raising • Updates • Micro-volunteering Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 1 21 IT Department • Chief Information Officer (CIO) Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 22 Collaborating on IS Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 23 Productivity • Your own productivity • Role of IT Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 24 Ethical Issues • Privacy • Crisis management • Reputation Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Copyright © 2018 Pearson Education, Inc. publishing as Prentice Hall Chapt er 1 25 Summary 1. 2. 3. 4. 5. 6. Role of IS in organizations Three characteristics of valuable information Four components of IS MIS research areas Examples Promises, perils, and ethics Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 1 26 Nasdaq OMX Case • Electronic trading exchange • Competes on speed • Risks Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved

Chapt er 1 27 Twitter Case • Emergency response • Use and enhancements • Challenges Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved